An extended warranty is an optional warranty which is added to the purchase price of a specific product and covers any supplier or manufacturer defects after the supplier or manufacturer warranty has expired. The retailer, not the manufacturer, is responsible for executing the extended warranty on behalf of the customer when this comes into effect.

Further warranty extensions can also be purchased in store for additional peace of mind, depending on the device you have purchased. For example, your electronic device has the minimum of a 12-month warranty but the extended warranty allows you to be covered for an additional 4 years, depending on the extended warranty length/period you take. You can extend from 12 months up to 5 years. 

You purchase your extended warranty at the point of your product purchase by any means of payment. Alternatively, you have 30 days from the original purchase date/receipt of the item to purchase an extended warranty.

If your product is damaged while under warranty, the product will be professionally assessed or repaired at our certified service providers. Depending on your location, this repair can take up to 21 working days to complete. 

Should the product be defective and cannot be repaired (not financially viable to repair), the item will be replaced with a model of similar specifications.

View the full Extended Warranty booklet here:

Chat to us in store for more information or complete this form.

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