Incredible Connection is a brand trading within Pepkor Trading (Pty) Ltd, registration number 1958/003362/07.
These terms govern your use of the Incredible Connection website. Access to the services, content and downloads available on the Incredible Connection website may be classified as “electronic transactions” as defined in terms of the Electronic Communications and Transactions Act, Act No. 25 of 2002(ECT Act)
1. We provide the Incredible Connection website as a convenience to you. To use the Incredible Connection website for services including but not limited to online shopping, browsing, product information, store locations, subscribing as a user, viewing and managing your account and orders, etc. we may require you to provide your personal information.
2. We reserve the right to change the documents and/or other materials contained on this website from time to time without notice. This Right also applies to these terms and conditions. Incredible Connection will post the revised terms on the website. You may use the Incredible Connection website for your personal and non-commercial use, not for republication, distribution, sale or any other use.
3. If there is a conflict of meaning between these website terms of use and any other terms, policies or notices, the specific terms, policies or notices will take preference where it applies to your use of the Incredible Connection website.
4. The Terms make up the entire agreement between the parties. If any term is void, unenforceable, or illegal, the term will be severed and the rest of the terms will be effective.
5. Unless otherwise specified, we intend the goods and services offered on this site for citizens of the Republic of South Africa only. The terms are governed by and interpreted according to the laws of the Republic of South Africa without giving effect to any principles of conflict or law. By you ticking the “I confirm I have read and understood the ‘Terms & Conditions’ box, forms a legally binding agreement between you and Incredible Connection.
In the Incredible Connection website terms of use:
1. “terms” mean these website terms of use, any specific terms, the privacy policy and any other terms, policies or notices agreed between you and Incredible Connection;
2. “we” or “us” or “Incredible Connection” means Incredible Connection, whichever one applies;
3. “website” means www.incredible.co.za;
4. “Incredible Connection website” means www.incredible.co.za;
5. “you” or “user” means any person who visits, accesses or uses the website.
As a user, Incredible Connection grants you a limited, non-transferable revocable license to access and use the website subject to the terms and conditions. Your license does not extend to the website’s source code or to the source code of any software or computer program that forms part of the website. You may only use the website for personal use, limited to viewing the website, providing information to the website, downloading product information for your review from the website or purchasing goods or services from the website.
You may only use the website if, in terms of South African law, you have the legal capacity to agree.
You may only link to the website by linking to the home page of the website.
1. You, the customer, agrees and acknowledges that:
1.1 You will at all times comply with the Law(s); including the National Credit Act of 2005 and the Consumer Protection Act and/or any other applicable legislation (if it applies to the customer for the receiving, compiling and reporting of information.) Without limiting the generality of the foregoing, the customer specifically agrees that when reporting Personal and other information to Incredible Connection;
1.2 Such information will include all mandatory data;
1.3 You will have taken all reasonable steps to ensure that the information submitted is accurate, up-to-date, relevant, complete and valid when submitting such information;
1.4 You may submit the information to Incredible Connection, to make such information available to its associated partners, to render the services offered, and that such information is not subject to a duty of confidentiality between Incredible Connection and the customer.
1.5 As a Visitor or User, you agree that we may electronically accumulate, keep and use the following of your information:
1.6 Internet usage information, including your Internet Protocol (“IP”) address, click patterns, browsing habits, version of software installed, system resolutions and type, plug-ins, colour capabilities, cookie preferences, language settings, search engine meta words (keywords), JavaScript enablement, unique user ID, the pages and content that you access on the Platform/Website and the dates and times that you visit the Website, besides paths taken and time spent on pages/sites within the Website (“Usage Details”); and
1.7 Additional information you may provide voluntarily, such as demographic information or data related to your favourite social networking site (e.g. the site name, address and description(s)), or information relating to your participation in Incredible Connection competitions, promotions, studies, reviews and surveys, and additional services. (“Optional Details”).
1.8 Details submitted, when registering or transacting, to use the services on the Incredible Connection website. You may submit optional Details to us if you upload or download certain content (or products) from the Website/Platform, enter competitions, partake in promotions, respond to reviews/surveys, subscribe to or register for specific additional services; or else use any of the optional features and functionality of the Website/Platform.
1.9 “Cookies” Information: When you access the Website/Platform, we may send one or more cookies (these are small text files containing a string of alphanumeric characters) to your computer to collect certain Usage Details. Incredible Connection may use both session cookies (which disappears after you close your browser) and persistent cookies (which remain after you close your browser, which can be removed manually) and may be used by your browser on subsequent visits to the Website/Platform. Please note the use of cookies is a norm/standard on the internet and many major websites use them. Please refer to your web browser “Help” file to learn more about changing your cookie settings.
1.10 when you access the Website/Platform or open one of our HTML emails, we may automatically collect and record certain Usage Details from your system by using different tracking technology.
1.11 Our Website may contain electronic image requests (called a “single-pixel gif” or “web beacon” request) that allow us to count page views and to access cookies. Any electronic image viewed as part of a web page (including an ad banner); can act as a web beacon. Web beacons are typically 1by1 pixel files, (tiny unnoticeable files), but their presence can usually be seen within a browser by clicking on “View” and then on “Source.” We may also insert web beacons in HTML-formatted newsletters, which we send to “opt-in” subscribers to count how many newsletters they have read. Incredible Connection web beacons do not gather, monitor or share any personally identifiable information about our customers. They are just the technique we used to compile anonymous information about the Website and Service.
1.12 Incredible Connection may use any Optional Details provided by you, for such purposes as shown to you at the time you agreed to provide such Optional Details.
2. We may use your Usage Details to:
2.1 Automatically validate and/or verify your identity; for the website and transaction security purposes via Incredible Connection or via a third-party service provider;
2.2 Automatically provide you with the latest version of the Incredible Connection application on your system;
2.3 Remember your information so you will not have to re-enter it during your visit the next time you access the Website/Platform;
2.4 Monitor aggregate Website usage metrics such as total number of visitors and pages accessed; and
2.5 Track your entries, submissions, and status in any promotions or other activities in connection with your usage of the Website/Platform.
2.6 Incredible Connection shall take all reasonable steps to protect the personal information of the Users and for this purpose, “personal information/personal details”; shall be defined as contained and detailed in the Promotion of Access to the Information Act 2 of 2000 (PAIA).
2.7 If you are a Incredible Connection website user, you agree that we may also electronically gather, save and use the following information:
2.8 Name and surname, birth date, gender, identity number and /or passport number, nationality and country of residence (“Personal Information/Details”);
2.9 E-mail address, mobile number, home and delivery address and credit card billing address (“Contact Details “);
2.10 the credit or debit card number, cardholder name and expiration date you submit to Incredible Connection website regarding your credit or debit card(s), (Credit or debit cards)
3. Incredible Connection Website Users collects the aforesaid information from you in the following manner:
3.1 User-provided Information: Your Personal Information/Details, Contact Details and Debit or Credit Card Details will be provided by you directly to us during your registration as a Incredible Connection website user and/or thereafter by you actively transacting, updating or supplementing such details in your Incredible Connection website users Account.
3.2 Incredible Connection uses the information that Incredible Connection website users provide (or that we collect) to operate, validate, verify, maintain, enhance and provide all the features of the Services, and as may be necessary to comply legally when conducting online payment transactions and related service provided.
3.3 We use your Debit or Credit Card Details to provide the Services (including the verification thereof when you transact with Incredible Connection) and, should fees be charged for some Services and you have selected a credit or debit card as your means of payment, we shall debit that credit or debit card for such fees owed by you. We use your Personal Information/Details to greet you when you access your Incredible Connection User Account, to manage and administer your use of the Services and fulfil our contractual obligations, including the verification of your identity when you transact with Incredible Connection.
3.4 We use your Contact Details to verify your identity and to inform you of facts relating to your use of the Service(s) (e.g. notifications regarding major updates or content you have posted or downloaded from the Website/Platform, customer service notifications, and to address any copyright infringement or defamation issues); as well as to inform you, subject to obtaining your prior agreement, of competitions, promotions and special offers from us and/or any of our partners and/or affiliates.
3.5 Any user, who commits any of the offences detailed in section 85 to 88 of the ECT Act 25 of 2002 shall, notwithstanding criminal prosecution, be liable for all resulting losses or damages suffered and/or incurred by Incredible Connection and its partners/affiliates.
4. You may not:
4.1 Provide any incorrect information to the website or Incredible Connection;
4.2 Change, copy, decompile or reverse-engineer the website or use the website to make derivative copies;
4.3 Lease, sell, assign or in any other way to distribute the website or any information gotten from the website without the prior written consent of Incredible Connection;
4.4 Use malicious search technology, including but not limited to spiders and crawlers;
4.5 Frame any pages of the website;
4.6 Deep-link to any pages of the website in a way to suggest that you are the owner or license of any intellectual property in the website.
4.7 Use the interactive sections of the website, for instance, forums, clubs, surveys and e-mails, to post any material which in Incredible Connection discretion is false, defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, sexually-oriented, threatening, invasive of a person’s privacy, or otherwise violates any laws. Incredible Connection does not have editorial control over the submission of any content to interactive sections of the website. You submit all information, including the publication of pictures and/or articles, at your sole risk and responsibility. Incredible Connection is not liable for damages or other adverse consequences caused by the use of the submissions.
In line with the Film and Publication Board Act 3 of 2009 (FPB) as amended; to intensify the efforts to protect children from harmful images within the media, including films, exhibitions, games, the internet and other publications, the website is not targeted at children under the age of eighteen (18) and Incredible Connection will not knowingly collect information from users in this age group.
No transaction will be concluded between Incredible Connection and a person under the age of 18 unless written consent thereto is received by Incredible Connection from a parent or legal guardian. Incredible Connection, therefore, reserves it’s Right to request proof of identity before concluding any transaction. Your continued use of this website confirms that you are 18 years old or older.
1. A sales order will only be deemed as an offer to purchase. We will confirm your purchase order with you via your specified email but this email does not represent any acceptance of your offer to purchase products or services from us. We are not legally obliged to provide the products and services to you during the offer process. By placing a product in your shopping cart or adding a product to a wish-list does not make up a sale nor are such products, its price nor its quantities reserved. If you complete the purchase cycle for such products at a later stage we cannot be held liable to honour any price changes or if such products are not available.
2. Incredible Connection shall use reasonable attempts to make the advertised stock available at the displayed price, for the period specified. Incredible Connection strives to ensure that we minimise out-of-stock situations and will take all reasonable measures to make your purchased product available at the advertised price or inform you of an equivalent product option. We will notify you of any delivery delays should we need to source a product. Please refer to our termination of sale process should you opt for a full refund.
Clearance campaigns might be implemented from time to time where stock is available in limited quantities and in selected stores or regions. Incredible is not obliged to source stock or offer a similar or upgraded item for this sale as stock will no longer be available in future.
Accessories not included, unless otherwise specified.
3. Pricing Errors
We will make all reasonable efforts to accurately reflect the price, product or service description, images and any other relevant content of items available to sell on our website. Should any error be detected of whatsoever nature on the website not due to gross negligence, we will not be held liable for any loss, claim or expense relating to a transaction based on any error. A refund for the amount already paid will be processed back to the account used to make payment. We reserve the right, without prior notice, to discontinue or change pricing or specifications of products and services offered on this website without incurring any liability whatsoever.
A refund is deposited directly into your credit card or bank account. This process may take up to 30 working days. A refund processing period will only start from the time we have received the returned goods.
1. Return of Goods
Goods may only be returned in terms of the Consumer Protection Act, Act 68 of 2008 (“the CPA”). If you are entitled in law to return goods, then and in line with the CPA, a handling fee of up to 15% of the value of the goods may be charged when the product/packaging is not returned in its original purchase condition.
1.1 Non-returnable / non-refundable items:
1.1.1 A product which has been personalised for you or made to your specifications.
1.1.2 Any flat-pack furniture assembled after delivery, cannot be returned and will be inspected first in the event of a potential manufacturing fault.
1.1.3 Due to copyright law, licensed software and games cannot be returned or refunded.
1.1.4 Pre-paid cards, Digital or Physical Vouchers may not be returned for a refund or credit.
1.1.5 Nursing or maternity and infant feeding products, including (but not limited to) breast pumps, bottles, teats, soothers, pacifiers, formula, maternity underwear, nappies and wipes.
1.1.6 Delivery and or installation costs.
1.1.7 Any damaged or abused items.
1.1.8 Intimate products, lingerie, swimwear, bodysuits or underwear.
1.1.9 Piercing jewellery.
1.1.10 Toiletries, personal beauty products or fragrances.
1.1.11 Foodstuff, Appliances, beverages or other products intended for consumption. Any appliance (large or small) used by the consumer
1.1.12 Other specified Non-returnable/ non-refundable items
1.1.13 TV Licensing (This needs to be processed with the SABC)
2. Under no circumstances will we accept returned goods where the consumer has been allowed to inspect the goods before the purchase and subsequently changed his/her mind about the goods; they have damaged the goods in negligence; the goods have been disassembled, permanently installed, physically altered, used or installed contrary to our own or the manufacturer’s instructions, and/or have been subjected to misuse or abuse.
3. We sell goods for domestic use only and for the purpose for which we manufactured them. It will also exclude normal wear and tear. If you want to return alleged defective goods in terms of a warranty, we or the manufacturer will assess the goods to determine the reason for the defect.
4. Subject to these terms, all goods carry an implied warranty by following the Consumer Protection Act 68 of 2008, (“CPA”) which gives the consumer the right to return the defective goods in terms of section 20, read together with section 56 of the CPA. Our goods also carry a manufacturers’ warranty where applicable, which will run concurrently with any warranty in terms of the law. The implied warranty on goods supplied places an obligation on Incredible Connection to accept the return of unsafe or defective goods within six months of delivery. In the event of the goods not complying with requirements and standards contemplated in section 55 of the CPA, the consumer has the right to return goods to Incredible Connection if:
4.1. The consumer finds within 10 days that the goods are unsuitable for a particular purpose for which the consumer has expressed intention to use the goods as contemplated in s55(3);
4.2. The consumer did not examine the goods and rejected delivery of the goods for any reasons contemplated in section 19(5); and
4.3. The consumer has refused delivery of those goods because they were mixed with items that were not ordered, as contemplated in section 19(8).
5. You are entitled to cancel any sale concluded on this Website (online sales) within 10 days after receipt of the goods and to get a refund. You may also cancel a sale where delivery is delayed beyond the stipulated delivery date/timeframe (or where none is specified, beyond 30 days from the order date).
6. In the unfortunate event that your purchased goods become defective, you may opt to take it to any Incredible Connection store. You are entitled to the following option of as per the CPA (after goods have been inspected and assessed):
6.1. Have such goods repaired
6.2. Have goods replaced
6.3. Be refunded the price paid
7. If we find the goods to not be faulty, you will be liable for all handling and shipping charges; for the collection and the re-delivery of the product to you. You will be liable if the goods are damaged or faulty because of misuse, abuse or negligence.
8. The warranty does not cover any defects caused by foreign objects or connection errors that are not part of the appliance, including but not limited to;
8.1. Use other than domestic use by the customer or his/her immediate resident family at the declared addresses appearing on the front of this document;
8.2. Failure by the customer or any other person to comply with the manufacturers’ instructions for installation, maintenance or use;
8.3. The use of accessories which have not been approved by the manufacturer;
8.4. The application and/or use of any incorrect or abnormal electrical or water supply to the appliance;
8.5. Any defect in wiring, electrical connections or plumbing which does not form part of the appliance at the time of the original purchase;
8.6. The presence in the appliance of objects which we do not intend the appliance to cope with, such as hairpins, coins and buttons in washing machines, hot food in fridges and chewing gum and wax crayons in tumble dryers;
8.7. Neglect, misuse, or willful abuse of the appliance;
8.8. Anything related to the appearance of the appliance which does not in Incredible Connection sole opinion prevent the appliance from working adequately: this includes but is not limited to cosmetic and manufacturers’ defects such as discolouring of any part of the appliance, paint peeling off, cracked or broken handles, plates, hinges, wheels, panels, shelves or any portion of the product which is glass;
8.9. Rust or the effects of rust;
8.10. Repairs or attempted repairs of the appliance by any person other than Incredible Connection or its authorized repairers;
8.11. Any modification of the appliance by any person other than Incredible Connection or its authorized repairers;
8.12. Parts or items of the appliance which are expected to wear out before the extended warranty period expires, including but not limited to, batteries, filters, disposable bags, rubber or plastic hose pipes, drive or fan belts, fuses and/or light bulbs cartridges, toners or ribbons;
8.13. Fire, flood, war, civil disturbance, industrial action, acts of God or any other causes beyond the reasonable control of Incredible Connection;
8.14. Any defect arising out of the design of the appliance;
8.15. Any defect caused by a lightning strike or power surges;
8.16. Blown or damaged speakers arising from misuse;
8.17. Any damage caused because of the use of generic or re-filled cartridges;
8.18. Any loss or destruction of, or any damage to any property, or any loss expense arising therefrom, or any consequential loss or any liability of nature directly or indirectly caused by or contributed to, by or arising from ionizing radiation or contamination by radioactivity from any nuclear fuel or any nuclear waste from the combustion of nuclear fuel. Combustion shall include any self-sustain process of nuclear fission, or any loss, destruction, damage or disability directly or indirectly caused by or contributed to, by or arising from nuclear weapons material.
9. With cameras, the warranty does not apply to any accessories, batteries, charges, attachable lenses or additions which do not make up the main body of the camera. With TV’s; Hi-Fi’s; VCR’s or DVD’s–remotes are not covered.
10. Incredible Connection will not be liable for the costs of;
10.1. Maintenance, including cleaning, clearing of blockages and overhaul, insect infestation or paper jams;
10.2. Work covered by the manufacturers’ recall of the appliance;
10.3. Call out charges where the breakdown is not covered by the extended warranty;
10.4. And material or labour which is recoverable from the manufacturer or any person who may be held responsible in terms of any other guarantee or warranty.
11. Incredible Connection will not, in any circumstances, be liable for any consequential loss or damages suffered by the customer, whether directly or indirectly related defect in the appliance to the extent permissible by law.
12. Repairs may not be effected without prior authorisation from Incredible Connection.
13. With an authorised repairer being called out for a fault covered by the warranty, the supplier shall pay the repairer for all labour and materials supplied in terms of the warranty, while the customer shall be liable to pay the repairer all other charges, including but not limited to the call-out charge should no defect be found in the appliance.
14. The repair will be carried out in terms of the warranty within a radius of sixty kilometres from the appointed service agent’s premises. Should the repairer be required to travel beyond this radius, we will charge the customer at the prevailing AA rate per kilometre.
15. Incredible Connection’ authorised repairers reserve the right to not do house calls in areas where their safety may be at risk.
16. Certain products will contain their supplier warranty, and we advise you to keep the same and refer to the same warranty for any differences in the above.
17. Incredible Connection reserves the right to inspect the goods before a return is approved. Under no circumstances will direct exchanges be conducted before assessment and approval has been completed
All pricing displayed on the web is inclusive of the current South African VAT, in South African Rands, and are subject to price changes and may change with no warning or notification. Please note that all prices displayed exclude the cost of delivery. Incredible Connection takes utmost care to ensure that the displayed prices and images are correct. Where pricing on the website differs from the actual in-store pricing, the applicable price will be the lesser of the two prices, unless the lesser price is made in error and we have taken reasonable steps to rectify the error and, or where it is a website specific promotion for online purchases only or in branch-specific promotion for branch purchase only. Hence such promotional pricing will not be honoured. If a mistake is made or we display the incorrect price or image, we will correct this as soon as we are made aware of the incorrectly displayed price or image.
Goods made to order will incur additional costs.
We conduct all transactions in South African RAND (R) (ZAR) through PayU Payment Solutions (Pty) Ltd. When PayU Payment Solutions (Pty) Ltd processes a transaction for you via any of their secure payment web services, the transaction is encrypted. The PayU Payment Solutions (Pty) Ltd security policy can be found at https://www.payu.co.za/faqs/security.
Please also read the PayU Payment Solutions (Pty) Ltd Terms and Conditions, at https://www.payu.co.za/legal. By submitting a sales order through any of the Incredible Connection website services, you warrant that you are acting within the bounds of the law and that you have the legal capacity to transact or have the mandate to transact to do so. This includes that you have got the express permission (indemnity) of the person and or business whose information you are submitting/using through any of our services and that you are not in breach of the Consumer Protection Act or National Credit Act, or any other applicable legislation. You indemnify Incredible Connection, its Members and employees from any claim and/or liability from any third party arising out of your instructions and/or use of the service(s). 5
Incredible Connection accepts the following payments on its website:
1. Credit Card payments: Only South African issued (Visa and Master) credit cards are accepted for online payments. On completing the purchase cycle we send the sales details to the bank if payment is unsuccessful or authorisation is not issued by the bank we cannot complete your purchase cycle.
2. EFT Pro: the full amount must be paid as per your order request within 48 hours of placing your order. We will cancel your order should you fail to deposit/transfer the funds within 48 hours of placing your order. The EFT must be in SA Rands (ZAR) only (no other currency will be accepted). Incredible Connection cannot be held liable for any delays, errors, fees, bank-affiliated fees / admin charges and currency fluctuations.
PayU does not store any online banking login details. The Delivery timeframe is relative and depends on the time and date of the successful EFT Pro confirmation (please refer to our delivery timeframes T&Cs for info). As we do not store your banking details when conducting an EFT PRO, should you request a refund, we will require you to furnish your Bank account details again.
3. For a direct deposit, the deposit must be in cash and SA Rand only, (no other currency will be accepted).
4. No cheque deposits are accepted.
5. Mobicred
Mobicred facilitates the credit transaction. The terms and conditions existing between you and mobicred still apply. The Delivery timeframe is relative and will depend on the time and date of the successful mobicred confirmation (please refer to our delivery timeframes T&Cs for info.
6. PayU EFT
When paying using PayU EFT Pro, the communication process between you and your bank shall occur as it would when you are conducting an EFT with the Bank. It will redirect you to the online banking login screen and it will prompt you to log in with your online banking credentials. You will receive a one-time pin (OTP) which you would need to enter to confirm your payment.
It requires registration with 3D Secure when shopping online with us as a 3D secure merchant. No username and password to remember anymore. You will now receive a one-time pin (OTP) instead that will only be valid for one transaction when shopping at a 3D Secure merchant, protecting your Credit Card against fraudulent online use. We all love the convenience of shopping online but concerned about the risks that may be involved. Therefore, we at Incredible Connection deploy technology, such as 3D Secure, which will protect you while you shop.
Incredible Connection reserves the right, to prevent suspected fraud, to refuse to accept or process the payment of any order, and/or to cancel any sale concluded between you and Incredible Connection, in whole or in part, on notice to you. Incredible Connection shall only be liable to refund monies already paid by you (see Incredible Connection Refund Policy in point 26 in this regard) and accepts no other liability which may arise as a result of such refusal to process any order/sale.
7. Visa Checkout
Please carefully read the Visa Checkout terms of service ("Terms") on www.visa.co.za before using this as a payment method. By registering and creating a VISA CHECKOUT ACCOUNT, you have acknowledged that you understand and agree to all of the terms and have clicked an "I Accept" button or an equivalent indicator with regards to the use of Visa Checkout. Please refer to www.visa.co.za for a full set of VISA CHECKOUT terms and conditions.
By using VISA CHECKOUT as an online payment method, you agree to the following terms and conditions:
7.1. Any queries relating to your VISA CHECKOUT account, statement or unlawful payments will be directed to VISA CHECKOUT and not Incredible Connection.
7.2. Incredible Connection is in no way obliged to assist, direct or manage any VISA CHECKOUT concerns, issues or general information requests and no such requests will be entertained
7.3. VISA CHECKOUT returns and exchanges will be dealt with in the same way as any other product return. Please refer to our Returns Terms and Conditions
7.4. Incredible Connection cannot be held liable for the time it takes for your OTP that is required for 3D Secure payments, and is in no way obligated to honor any promotional and or limited stock products should these be sold out after your application is approved. For limited stock promotions we recommend that if you are not an existing VISA CHECKOUT user to please select a different payment method
7.5. Payflex facilitates the credit transaction. The terms and conditions existing between you and Payflex still apply. The Delivery timeframe is relative and will depend on the time and date of the successful Payflex confirmation (please refer to our delivery timeframes T&Cs for info.
8. Revolving Credit Card
8.1. JD Group facilitates the credit transaction. The terms and conditions existing between you and JD Consumer Electronics and Appliances (Pty) Ltd still apply. The Delivery timeframe is relative and will depend on the time and date of the successful JD Consumer Electronics and Appliances (Pty) Ltd confirmation, refer to our delivery timeframes Ts&Cs for more information.
8.2. JD Group makes use of Secure Citizen’s integrated third party solution during the checkout for credit transactions.
8.2.1. This is to ensure that you, the customer, authenticate and approve the transaction. If you proceed with the credit transaction, you consent to Secure Citizen processing your personal information and communicating with you for this purpose. In order to authenticate, you will be required to complete facial biometric matching via a “selfie” which is taken by you, sent to Secure Citizen and verified against your image that is housed at Home Affairs.
8.2.2. All transactions processed through Secure Citizen are encrypted. The Secure Citizen security policy can be found at https://securecitizen.co.za/privacy-policy/. Please also read the Secure Citizen Terms and Conditions, at https://securecitizen.co.za/terms-conditions/ .
8.3. By submitting a credit transaction through any of the JD Group website services, you warrant that you are acting within the bounds of the law and that you have the legal capacity to transact or have the mandate to transact. This includes that you have got the express permission of the person and/or business whose information you are submitting/using through any of our services. You therefore indemnify JD Group of any loss that might occur in respect of your use of the online payments solutions available. In addition, you warrant that you are not in breach of the Consumer Protection Act or National Credit Act, nor any other applicable legislation.
You indemnify JD Group, its Members and employees from any claim and/or liability from any third party claim arising out of your instructions and/or use of the service(s).
Delivering your Online Order
Delivery is available throughout South Africa and will be made between 2 – 5 working days from Monday to Friday (excluding public holidays), subject to payment and order confirmation before 12h00. Depending on origin and destination, a further delay of up to 24 hours may be experienced on shipments to outlying areas.
What will the delivery cost?
Delivery charges are determined by the value of the order placed.
| Type of products | Delivery Fee |
| Orders over R500 (excludes TV’s) | Free Delivery |
| Orders under R500 | R75.00 |
| TV's | R120.00 |
| Large Appliances, Inverters, Portable Inverters & Generators | R220.00 |
| Large Items, DIY & Furniture | R300.00 |
When will delivery take place?
What if I miss my delivery?
We will notify you of a failed delivery i.e. when no one can be reached at the specified delivery address to receive and sign for the goods at the scheduled time. We will reschedule the delivery as soon as possible.
What if my items are damaged, faulty or incorrectly delivered?
In the regrettable event that you receive a damaged, faulty or incorrect product, please notify us within 24 hours of receipt of delivery on 0860 011 700 or incredible@jdg.co.za. We will consider the most practical resolution to have the product inspected to your satisfaction.
Failure to inspect goods upon receipt can result in us not exchanging your product. Always ensure that you check the goods prior to acceptance and signing on the waybill should you not be 100% happy with the delivery. Do not accept goods should you not be 100% happy about the condition of the delivery.
If you see any inconsistencies, please ensure the delivery document is endorsed accordingly and reject your delivery.
What if I receive the incorrect items or quantity of products?
Should the incorrect items or quantity of items be delivered to you, you need to notify us immediately so that we can rectify the situation. You can notify us on 0860 011 700 or incredible@jdg.co.za and we will get our team to collect the incorrect items and replace them as soon as possible.
Can I change my delivery address?
Unfortunately, you will not be able to change or amend a delivery address once your order has been confirmed. Please double check that the details supplied are correct when placing your order.
Returns & Refunds process:
We offer a full returns and exchanges policy. You may return or exchange goods at any one of our stores subject to producing the original receipt and ensuring the product is in its original packaging and condition. Should the product not be in its original packaging, a handling fee of up to 15% of the product’s value may be charged as per the CPA.
The following cannot be returned or refunded:
- Items specified as non-returnable/non-refundable items.
- Delivery and or installation costs.
- Pre-paid cards.
- Digital content.
- Any damaged or abused items.
- Faulty/defective products after 14 days. (excluding all plasma LCD & LED televisions larger than 32-inch as well as all large appliances)
In the unfortunate event that your purchased product becomes faulty or defective within the first six months of delivery, you can take it to any of our stores to be inspected. You will be entitled to the following options as per the CPA:
- Have the product repaired.
- Have the product replaced.
- Be refunded for the purchase amount.
In the event that the product is found to not be faulty, you will be liable for all handling and shipping charges; including the collection and the re-delivery of the product to you. You will be liable if the goods are damaged or faulty as a result of misuse, abuse or negligence.
The warranty does not cover any defects caused by foreign objects or connection errors that are not part of the product.
Refunds can take up to 10 days to reflect in your bank account. Should you not receive your refund within 10 days, kindly contact us on 0860 011 700.
Goods shipped in error or /Incorrect goods delivered in the unfortunate event that you receive a delivery whereby the goods delivered to you do not match your products or its quantity as per your waybill/purchase order, you agree to notify us immediately upon receipt of such delivery, this can be done through the “My Account” section on the website, to have the incorrect goods collected and the correct goods delivered to you.You are obligated to inform us, nonetheless, we may also inform you within 20 business days after delivery that we delivered the goods to you in error.Thereafter, we will collect the goods delivered in error within 20 business days of us notifying you of the error. You may not keep the goods delivered in error, frustrate or impede the reasonable attempts taken by us to retrieve the goods delivered in error within the 20 business days. Where a consumer impedes or frustrates the reasonable attempts taken to recover the goods from him or her, the consumer will be liable for any additional costs of recovery of, or damage to, the goods as a result and we may institute legal proceedings against the consumer.
Incredible Connection may require you to produce proof of an insurance policy or take up insurance with us. The minimum application requirements include a copy of an ID document, latest payslip, 3 months’ bank statements, monthly expense details and your household content insurance or Credit Life policy documents. These requirements depend on your employment status and risk profile. All offers are valid while stocks last and cannot be used with other in-store promotions. Ask the sales representatives for details. Unless otherwise stated, matching products and complementary accessories are not included in the price shown. All major credit cards accepted.
Connect Financial Solutions (Pty) Ltd, (Reg no.: 2018/431596/07) is an authorised Financial Service provider and a registered Credit Provider (NCRCP11158) trading as Incredible Connection.
1. Quick On-Line Credit App Terms and Conditions (T&Cs)
1.1. General.
1.2 Quick On-Line Credit App is subject to your acceptance of the T&Cs set out. By clicking on the tick-box provided, you acknowledge that you have read and understood the use of the website’s terms and conditions and the Quick On-Line Credit App and agree to be bound by them.
1.3. These T&Cs must be read together with our website Terms of Use, a copy of which can be found at www.incredible.co.za or you can request them from us by email or calling by our call centre.
1.4. Quick On-line Credit App Process.
1.5. By completing and submitting this Quick On-Line Credit App, you;
1.6. confirm that you have read and understood these T&Cs, the meaning and that the Quick On-Line Credit App is subject the full credit application terms and conditions which include an affordability assessment as required by the National Credit Act, as amended to, (“NCA”);
1.7. confirm that you are the person whose details you have given to us as the applicant in the quick online credit app;
1.8. confirm all information that you provide us is truthful, complete and correct. You must immediately notify us if any of your information changes;
1.9 confirm you can apply for credit and to enter a credit agreement with us which includes that you are mentally sound, not under the influence of alcohol or drugs, above the age of 18 and got written consent from your spouse or civil partner. (where applicable);
1.10 consent to the further processing of your personal information for purposes relating to the Quick On-Line Credit App, including any Credit Bureau and other agencies, as permitted by law,
1.11. Once you receive confirmation that you qualify for credit confirmation of which you will receive by email and/or SMS, we require that you visit any Incredible Connection store, quote your ID number or passport number and complete a full credit application.
1.12. Minimum full credit application T&Cs include:
1.12.1. ID Book or Passport (for non-RSA nationals);
1.12.2. latest payslip;
1.12.3. (three) months’ bank statements;
1.12.5 monthly expense details and your household content insurance and/or Credit Life policy documents;
1.12.6. these requirements are dependent on your employment status and risk profile. INTEREST RATE, DEPOSIT, INSTALMENT AND CREDIT PRICE MAY VARY BY CREDIT PROFILE AND TERM LOAN.
1.13 The Quick On-Line Credit App is subject to the verification of the identification of the applicant being above the age of 18, who has a valid identity document or passport.
1.14. Your Quick On-Line Credit App offer will only be valid for 7 (seven) days from Quick On-Line Credit App Date.
2. Disclosures and consent
2.1 Connect Financial Solutions (Pty) Ltd (Reg no.: 2018/431596/07) an authorised Financial Service provider and a registered Credit Provider (NCRCP11158) trading as Incredible Connection.
2.3. You consent to and agree that Pepkor Trading (Pty) Ltd can access any of your personal information required from any Credit Bureau and other agencies, as permitted by law, to:
2.4. make enquiries to get or confirm your credit profile and repayment behaviour;
2.5. to supply and/or submit any information about you or provided to us by you;
2.6. seek, verify and receive information from any credit bureau or a third party (with whom you have financial relations) when assessing your quick online credit app or your creditworthiness;
2.7. to disclose the above information as required in law; and,
2.8. to keep records of your personal and credit information in any database under the “NCA”) requirements.
2.9. You acknowledge and understand that a credit bureau will provide us with credit profile information and possibly a credit score reflecting your creditworthiness. You cannot hold us responsible for any loss that you may suffer or damage that you may incur caused by any credit bureaus or agency.
3. Information Security Policy
3.1. You agree to keep your information safe and to not disclose it to any unauthorised third party. You further agree that we cannot be held liable for any damages or loss sustained by you because of such information becoming known to third parties, whether through your actions or fraud, malware or phishing.
3.2. We reserve the right to suspend any account that we believe may have been compromised accordingly.
3.3. You must notify us immediately if you believe that we have processed your information without your permission. You can contact us on our call centre number or e-mail address as per the details below.
4. Law
4.1. This Quick On-Line Credit App is governed by the laws of the Republic of South Africa, irrespective of whether you are South African or are accessing our website outside of the Republic of South Africa.
4.2. In terms of the Electronic Communications and Transactions Act of 2002, as amended, (“ECTA”) these Ts&Cs are binding and legally enforceable against you. We do not sell any products via this Quick On-Line Credit App, and ECTA relating to electronic transactions do not apply regarding the Quick On-Line Credit App.
4.3. You may resolve any dispute that may arise between us by alternative dispute resolution, or to file a complaint with the National Credit Regulator, (“NCA”) or to apply to the Tribunal as per details below.
4.4. Subject to the “NCA”, we may, from time to time, update or change these Ts&Cs. We recommend that you read these Ts&Cs every time you access and use our website. Amended Ts&Cs will bear a different version number on the footer of each page and will supersede and replace any previous Ts&Cs.
4.5. No indulgence or extension of time that either you or us may grant to the other will make up a waiver or, limit any existing or future rights of the grantor in terms except if the grantor has signed a written document expressly waiving or limiting such rights.
4.6. We are entitled to cede, assign and delegate all or any of the rights and obligations in terms of these T&Cs without notice to you.
4.7. All provisions of these Ts&Cs are, notwithstanding how they have been grouped or linked grammatically, severable from each other. Any provision of these Ts&Cs which is, or becomes unenforceable, whether because of being voided, rendered invalid, illegal, unlawful or for any other reason whatever, shall, only if it is so unenforceable, be treated as not having been written and the remaining provisions of these Ts&Cs shall remain in full force and effect.
5. Contact Details
The following contact details are hereby disclosed:
Customer Care: 010 211 1120 or query@jdg.co.za
Credit Ombudsman: 086 1662 837
National Credit Regulator: 086 062 7627
Credit Bureau: 086 1128 364
1. DEFINITIONS
In this agreement, unless the context shows differently: -
1.1. “Agreement” means these terms and conditions, including the Schedule and all written notices that the supplier has given to the consumer;
1.2. “business day” means any day except a Saturday, Sunday or South African public holiday;
1.3. “consumer”/ “you”/ “your” means the person who has agreed to enter this Agreement and whose details are recorded in the Schedule;
1.4. “Schedule (s)” means the Retail Lay-by Schedule attached to these terms and conditions which records the purchase price of the goods, the number of amounts to be deposited, the quantity of the amounts to be deposited, the dates on which the amounts need to be deposited and any other Schedules which may be attached hereto by agreement between the parties;
1.5. “supplier”/ “we”/ “us”/ “our” means JDG Trading Pty (Ltd);
1.6. “VAT” means the value-added tax chargeable under the Value-Added Tax Act 89 of 1991;
1.7. the headings of the various clauses in this Agreement have been inserted purely for convenience, and they will not be used to interpret the Agreement.
1.8. any reference to a gender includes the other genders; and
1.9. the singular includes the plural and vice versa (the other way around).
2. INTRODUCTION
You have agreed: -
2.1. to buy the goods set out in the Schedule on lay-by; and
2.2. to pay for the goods by making regular deposits until payment of the full purchase price, as set out in the Schedule.
2.3. You understand and agree that the goods will not be delivered to you and you will not become the owner thereof until you have paid the full purchase price for the goods. The goods will remain at our risk until you have accepted delivery of them.
3. YOU AGREE THAT:
3.1. this Agreement represents the entire agreement between you and the supplier and that no alterations or additions to this Agreement may be effected unless agreed to by both parties, reduced to writing and signed by you and a duly authorised representative of the supplier; and
3.2. for this Agreement “signature” or “signed” does not include an electronic signature as contemplated in the Electronic Communications and Transactions Act 25 of 2002 (“ECT Act”).
4. PAYMENT OF DEPOSIT AND INSTALMENTS.
4.1. You understand and agree that: -
4.1.1. the purchase price of the goods includes VAT at the current rate of tax; and
4.1.2. if before the full purchase price of the goods is paid by you, the VAT rate is changed concerning the supply of the goods, we may recover the VAT increase from you before delivery of the goods.
4.2. The Agreement will start upon signature of the Agreement and payment of the initial deposit set out in the Schedule.
4.3. Thereafter, you must deposit the monthly amounts by the due date until the last payment date. You must deposit all amounts at the address of the store, as detailed in the Schedule, or via a direct deposit into the bank account of the store.
4.4. We will apply the deposits towards the settlement of the purchase price on the last payment date.
5. TERMINATION OF THE AGREEMENT.
5.1. If you end the Agreement before paying the full purchase price, or fail to complete the payment for the goods within 60 (sixty) business days after the last payment date, we:
5.2. may charge a termination penalty of 1% of the full purchase price of the goods. At your request, we will provide you with written details on how the penalty was calculated. We will not charge a termination penalty if sufficient proof that your failure to complete payment was due to death or your hospitalisation;
5.3. after deducting the termination penalty (if any), we will refund you any amounts paid by you under this Agreement;
5.4. You understand and agree that if the agreement had been terminated for any reason and you wish to buy other or similar goods, they will require you to agree with us and the current price of the goods will then apply.
6. STATEMENTS OF ACCOUNT AND CONTACT DETAILS.
6.1 We will deliver a monthly statement of account to you by email or SMS, as elected by you.
6.2. You must check each statement as soon as you receive it and inform us within 7 days of receipt if you think a statement is not correct.
6.3. It is your responsibility to provide us with the correct contact details and to inform us of any changes.
7. DELIVERY OF GOODS.
7.1. We will make every reasonable effort to deliver the goods to you as soon as possible after we have received the full purchase price of the goods.
7.2. We cannot be responsible for failure to perform or to deliver or delays in performance or delivery due to circumstances beyond our control (“force majeure”.) We will not be liable to you for any loss arising from any failure or delay in performance or providing the goods resulting from “force majeure” events. We will use reasonable attempts to continue to perform in terms of this Agreement as soon as performance becomes possible. We may contact you to agree on alternative dates for delivery, but will not require you to accept delivery at an unreasonable time.
7.3. You understand and agree that the goods, as set out in the Schedule, are identified and described by style, make, model, kind, design or category (“Type”). This does not mean that we set aside specific goods for the duration of the Lay-by agreement, but that we deliver that Type to you after receipt of the full purchase price for the goods.
7.4. If for reasons beyond our reasonable control, we cannot deliver that Type to you, we will, at your option: -
7.4.1. supply you with an equivalent quantity of goods that are comparable or superior in description, design or quality; or
7.4.2. refund to you the amounts deposited with us for the goods, with interest, under the Prescribed Rate of Interest Act 55 of 1975.
7.5. It is your responsibility to provide us with the correct delivery address before delivery of the goods.
8. TRANSFER OF RIGHTS.
8.1. Unless you have got our prior written consent, it will not entitle you to cede, delegate, assign or transfer all or any part of your rights or obligations under this Agreement.
8.2. You allow us and agree that we may cede any part or all of our rights under this Agreement or transfer any part or all of our rights or obligations (whether by delegation or assignment) under this Agreement to any third party. You further agree that it shall not be necessary for us to provide prior notification to you in the event of any such cession or transfer.
9. CONTACT DETAILS.
The following contact details are hereby disclosed:
Customer Care: 0860 011 700
Email Address: incredible@jdg.co.za
National Consumer Commission: 012 761 3000
Consumer Goods and Services Ombudsman: 0860 000 272
10. ADDRESS FOR NOTICES AND LEGAL PROCESSES.
10.1. You agree to accept any notice and legal processes under this Agreement at the address recorded in the Schedule. (This address is known in law as your domicilium citandi et executandi or domicile address).
10.2. We choose as our domicile address where you must deliver all notices and legal processes as Marlboro House 6 Eastern Service Road Eastgate, Sandton 2090.
10.3. If you want to change the address where you agree to accept notices and legal processes, then you must send us a notice in writing by registered post. The notice must: -
10.3.1. inform us you are changing your address; and
10.3.2. set out the new address at which you agree to accept notices.
10.4. Any new address must be a physical address in the Republic of South Africa.
10.5. If we send a notice to you: -
10.5.1. by prepaid registered post to your address, we will treat it as if you have received it 7 (seven) days after posting; and
10.5.2. by hand, we will treat it as if you have received it on the date of delivery.
10.6. When we treat a notice as if you have received it by a certain date, it means that we do not have to prove that you received it then. If you claim that you did not receive the notice by that date, then you will have to prove it.
11. GOVERNING LAW AND JURISDICTION.
11.1. This Agreement is governed by the laws of the Republic of South Africa.
11.2. You agree that the supplier may bring legal proceedings against you relating to this Agreement in any Magistrate’s Court that has jurisdiction, even if the amount of the claim may exceed the jurisdiction of that court. This does not prevent the supplier from bringing legal proceedings in a High Court that has jurisdiction.
12. GENERAL.
12.1. We do not lose any of our rights under this Agreement if we do not insist immediately and in every instance on these rights. You may not use it as a defence if we had a right which we did not enforce at the relevant time.
12.2. If any term or condition of this Agreement becomes unenforceable for any reason, that term or condition is severable from and shall not affect the validity of any other term or condition in this Agreement.
1. These Terms of the Online Exclusive Offers (Promotion) together with the Incredible Connection Standard Terms and Conditions www.incredible.co.za set out the terms and conditions that will apply when you place an order through the Incredible Connection operated website only and you purchase goods advertised as part of this promotion. Please note that the terms and conditions that apply to this promotion differ in certain parts from the terms and conditions that apply to order other products. We will explain later such differences in these Terms. If you cannot understand or have questions about these Terms, please contact Incredible Connection on 0860 011 700. Please note that these Terms are subject to change so review and save or print a copy of the current terms and conditions before each order that you submit.
2. The Promotion is the sale of certain online-only products as advertised on the specific product, for the advertised specific day, whereby the advertised goods will be sold at a discounted price for that specific day, and available for purchase online only.
3. The Promotion starts at Incredible Connection online only on the advertised and advertised day at 08:00 am and ends on the advertised and mentioned day at 00:00 pm. We will accept no purchases after midnight on the advertised and mentioned day.
4. You will need to be logged into the Incredible Connection website to use the promotion.
5. ORDER AND ACCEPTANCE
5.1. Each order submitted, which includes the receipt of the full purchase price, makes up an offer to purchase products. Orders are subject to Incredible Connection acceptance and may be refused at Incredible Connection discretion, for example, where:
5.1.1. We cannot process orders because of an error in the information you have provided;
5.1.2. There is an error on the website relating to the products you have ordered, for example, an error relating to the price or description of the product as displayed on the website; or
5.2. The products you ordered are no longer available on the website.
5.3. After Incredible Connection receives your order, you will receive an email confirming receipt of your order. If you do not receive an email, contact Incredible Connection before you try to place another order for the same product.
5.4. You will receive an email when your order is being dispatched confirming that your order was accepted and is on its way to you.
5.5. If you have questions regarding Incredible Connection order acceptance policy (Agreement of sale), or if you consider that your order was rejected in error, please contact Incredible Connection on 0860 011 700.
6. PRODUCT AVAILABILITY
6.1. Incredible Connection has the Right to change information about products displayed on the website. For example, information about prices, description or the availability of products and may do so without first giving you notice of the changes.
6.2. Incredible Connection will not, however, change the price, availability or description of any product after we have accepted an order and cannot guarantee the performance of any third party and shall not be held liable for any act or default by a third party.
6.3 Because of the stock quantity, each customer may not purchase more than one product using this Promotion.
7. CUSTOMER STARTED ORDER CANCELLATIONS AND CHANGES
7.1 You can change or cancel your order before we have processed your order. To change your processed order, please contact Incredible Connection. If we have already dispatched your order, you can request a refund of the product, please see our Return Policy.
7.2. DELIVERY
7.2.1 Any delivery dates provided to you in connection with your order are estimates. Although the aim is to provide you with as accurate estimates as possible, Incredible Connection cannot promise that they are accurate.
7.2.2 The product that is delivered to you will become your property at the time that you receive it, provided that Incredible Connection has received full payment for the product. As soon as Incredible Connection has delivered the product to you, you will become responsible for it and any loss or damage to it thereafter.
7.2.3. Please see the delivery policy for further details.
8. GENERAL
8.1. Participants of this promotion agree that Incredible Connection will, subject to prevailing law, have no liability for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the promotion, or participation in this promotion.
8.2. If they deem any provision or part of these rules void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the rest of these Rules shall remain in force.
8.3. Any violation of these rules will cause the immediate disqualification of the transgressing participant from the promotion.
1. Incredible Connection requires you to produce a valid TV license and ID document when purchasing a TV. First-time buyers may purchase a TV license in-store.
In terms of the Broadcasting Act and Television License Regulations, license holders are required to note and/or comply with: Statutory obligations of a television license:
1.1. A television license is valid only at the permanent address reflected on the license.
1.2. A person purchasing a television set must have a valid (paid-up) TV license.
You may not purchase a television set using someone else’s TV license.
1.3. When taking out a domestic/household television license for the first time, we require a person to provide his/her details: surname, initials, a copy of an ID document, fixed address and contact details.
1.4. When renewing a television license, we require a person to present an existing license, a copy thereof, or a renewal notice.
1.5. A license holder must notify the SABC, in writing, of a change of address within 30 days.
1.6. A television license is not transferable from one license holder to another except between spouses or between unmarried “life partners” in a permanent relationship or upon the death of a husband/wife or partner.
1.7. A single domestic television license is required per household regardless of the number of TV sets, provided that all sets used are at the license holder’s residential premises.
1.8. Incredible Connection requires a separate domestic television license at the full annual tariff for an additional TV at a new residential property (e.g., a holiday home) since it involves a different physical address.
1.9. “Family members of a television license holder”–defined as all persons who are permanent residents with the license holder, and; depend on him/her, and are owed a legal duty of support by the license holder–are covered by a single TV license in his/her name. A person has to meet all three conditions to be covered by a household’s TV license. Such domestic license covers a license holder and his/her immediate, dependent family members–with a married couple, a husband/wife and his/her dependent, minor children. Adult (non-dependent) children or more distant relatives–such as adult children, parents/ grandparents, brothers/sisters, uncles/aunts–or boarders or lodgers sharing a family’s home, are not defined as family members. They are separately liable for television sets in their possession and/or used by them.
All materials published on the Incredible Connection website are protected by copyright and owned or controlled by Incredible Connection or the party accredited as the producer of the content, software or other material. We shall construe nothing in these terms and conditions of use as conferring by implication or otherwise, any license or right under this copyright, trademark, database right or other intellectual property or proprietary interest of Incredible Connection or any third party. All logos, names and trademarks, which appear on the website are the intellectual property of Incredible Connection or are used by Incredible Connection under license. Incredible Connection will prosecute any violation of intellectual property rights to the fullest extent that the law permits. We prohibit reproduction of part or all of the contents in any form other than strictly for individual use.
If you respond to Incredible Connection via e-mail, surveys, forums, registration, or any other communication medium with any information, including but not limited to feedback, data, questions, comments or suggestions, but excluding your personal data, the information will not be deemed confidential. Incredible Connection will not have any obligation to keep such information confidential and will be free to reproduce, use, disclose and distribute the information to others without limitation. Incredible Connection will also be able to use any ideas, concepts, know-how or techniques in the information for any purpose, including but not limited to developing, manufacturing and marketing products, which incorporate or otherwise rely on the information. You consent to the aforesaid use of such information. By submitting information, you agree that Incredible Connection may publish the information, use it as part of its operations, and incorporate its concepts in Incredible Connection goods or for any other purposes, which Incredible Connection considers necessary, without liability.
Incredible Connection will deal with your personal information in terms of the privacy policy: http://www.incredible.co.za/privacy/
1. When you visit the Incredible Connection Website, you consent to receive communication from Incredible Connection electronically and agree that all agreements, notices, disclosures and other communication sent by Incredible Connection satisfy any legal requirements, including but not limited to the requirement that such communications should be “in writing”.
2. You ensure that the goods are fit for the purpose for which you want to buy them and are in excellent condition and free of any form of defects before you take delivery of the goods. It is the responsibility of the customer to ensure, before delivery, that the goods listed on the till slip or your purchase order correspond in description, price and quantity with the goods purchased. You agree to adhere to the user/manufacturer’s instructions and ensure that you make yourself aware of all product warnings and safety instructions before the installation or use of all products purchased from Incredible Connection. You are to keep proof of any repairs conducted and allowed by Incredible Connection and proof of purchase on all returned goods.
3. You must make sure of all measurements and sizes before purchasing your goods, as we will not replace or refund you if the goods do not fit into the room/intended location or through a door.
4. The onus is on you to advise us if the goods are for a particular purpose when entering the transaction, and we cannot be held liable if you have not advised us of the goods particular purpose.
5. Incredible Connection provides the website “as is” and “as available” and to the extent permissible by law disclaims warranties including but not limited to a warranty of title, merchantability, non-infringement, fitness for a particular purpose and that the website is free from defects, uninterrupted and error-free. While Incredible Connection attempts to provide accurate and timely information, Incredible Connection cannot guarantee this. Incredible Connection may correct and change the website if required. The Incredible Connection goods and services described on the website are available in RSA, through the Incredible Connection branch network.
6. Although Incredible Connection has tried to display the goods and their colours as accurately as possible, the displayed products and colours of the products will also depend upon your equipment and Incredible Connection cannot guarantee that your equipment will display an accurate representation of the actual goods or their colours. Incredible Connection will not be liable for any other website provided by any third party. It does not include all accessories shown with products for presentation in the price, nor are such products guaranteed to be available for sale by Incredible Connection. In the event of delivery delays or out-of-stock situations, we will notify you and we will do our very best to ensure a speedy fulfillment.
7. Image Disclaimer: Where products are displayed with compatible devices, we will not include these devices as part of the sales price unless specifically identified as part of a product bundle. In all other cases, we show images to display products within a lifestyle setting and do not include part of a sales proposal including any said devices or lifestyle additions.
Incredible Connection is to be exempted from any liability due to a customer failing to provide accurate registration information, or a customer failing to view special warnings, etc.
Subject to applicable law, you agree to indemnify, defend, and hold Incredible Connection harmless against any claim or liability (including attorneys’ fees) arising out of your use of the website.
Incredible Connection may immediately terminate use of and access to the website if you breach the terms. This will be without prejudice to any other remedies and rights that we may have in terms of the law, including but not limited to claims for specific performance and damages. Save for certain exceptions (Software, Games, Music, and DVD) and subject to certain charges.
This Agreement is governed by the laws of the Republic of South Africa.
You agree that we may bring legal proceedings against you relating to this Agreement in any Magistrate’s Court that has jurisdiction, even if the amount of the claim may exceed the jurisdiction of that court. This does not prevent us from bringing legal proceedings in a High Court that has jurisdiction.
We choose as our domicile address where you must deliver all notices and legal processes, the following address: Marlboro House, 6 Eastern Service Road, Eastgate, Sandton, 2090
1. This promotional offer is subject to your acceptance of the Terms and Conditions set out herein.
2. You acknowledge that you have read and understood these Terms and Conditions.
These Terms and Condition will govern the redemption of the offer from any Incredible Connection store.
3. This promotion is promoted by Incredible Connection, a brand of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) (“the Promoter”).
4. Promotion Period: 01 November 2020 – 30 November 2020 (“The Promotion Period”) when and if advertised.
5. The Offer: During the Promotion Period selected goods will be on promotion at limited quantities for a limited period. We will advertise selected goods in-store and online.
6. This Offer is only available to cash and credit customers and not available on layby. The offer is available for in-store and online purchases.
7. The offer only applies to one purchase per customer. Online purchases made through several logins and using the same card will be disqualified. Use of any other person’s login details will disqualify your order.
8. Incredible Connection reserves the right, in its sole discretion and to the extent permitted by law, to amend these Terms and Conditions.
9. Stock is limited, and Incredible Connection reserves the right to stop the promotion once we have sold a specific product. All orders are subject to stock availability and no correspondence will be entered into should stock no longer be available.
10. Incredible Connection assumes no liability for any direct or indirect loss or damage arising from your participation in the offer or whether arising from negligence or otherwise. All customers, whilst taking part in this Offer, indemnifies Incredible Connection and holds Incredible Connection harmless for any loss, damage, harm or injury (whether arising from negligence or otherwise) which may be sustained as a result of any claim, costs, expense, loss or damages which may be made by any third party.
11. Incredible Connection assumes no risk and/or liability whatsoever for any interruption in services and/or the failure of any supplier to meet any technical element of this Offer which may result in a customer not successfully taking up the Offer.
12. This Offer cannot be used with any other promotional offer.
13. Any purchases, which are conducted contrary to the requirements of these terms and conditions, will be cancelled and we will refund the customer should we should cancel their order/disqualify.
14. It is your responsibility to ensure that the information provided is accurate, complete and up to date.
15. All items sold during the Promotion Period will be limited to 2 units per customer.
Please note that all Incredible Connection terms and conditions are subject to the Consumer Protection Act 68 of 2008 (CPA) and in no way override or circumvent any rights the Purchaser may have in terms thereof.
The Purchaser has to register the extended warranty online at https://www.incredible.co.za within the first 30 calendar days from the date of purchase on the proof of purchase (invoice), in order to qualify for the extended warranty.
This agreement (“the extended warranty”) has been entered into between Incredible Connection and the Purchaser in respect of the equipment (hardware) described on the proof of purchase (invoice), as soon as the online registration has been completed.
Only notebooks (laptops) and desktop computers sold by Incredible Connection on or after the launch date of 01 June 2019, qualify for this extended warranty program. No other product will qualify for this warranty.
The manufacturer’s warranty starts on the day of the equipment (goods) purchase. The extended warranty starts one (1) calendar day after the manufacturer’s warranty expires and will extend the warranty by an additional 24 calendar months (2 years)
All terms and conditions of the standard manufacturer’s warranty apply to the extended warranty.
This means that damage caused by, or evidence of the following (but not limited to) will invalidate the manufacturer’s warranty and will not be covered under the extended warranty either:
1. Lightning damage to any electronic equipment
2. Extended exposure to moisture and humidity
3. Liquid contamination
4. Fire or heat damage
5. Acts of God
6. War
7. Public disturbances
8. Connection to incorrect voltage or damage due to electrical power surges, load shedding or power interruptions
9. Normal wear and tear
10. Accidental damage
11. Misuse or abuse
12. Failure to properly maintain the equipment or goods
13. Use of improper cleaning methods, products or equipment
14. Infestation by insects or vermin
15. Incorrect installation
16. Incorrect operation
17. Use for which it is not designed (e.g. commercial or industrial environment)
18. Use of faulty or leaking batteries in electronic equipment
19. Damage caused by the use of remanufactured or generic accessories (eg. universal power supplies)
20. Incomplete or incorrect customer instruction/education
21. Evidence of tampering or repair by a non-approved service centre
22. Altered or removed serial number
23. Prolonged and excessive periods of maximum volume and loudness leading to damage of speakers and/or speaker boxes
24. Damage causing LCD (Liquid Crystal Display) leakage or screen cracks
25. Software related faults (no hardware fault) on electronic equipment
26. Faulty, expired on non-compatible software drivers on electronic equipment
27 Damage caused by viruses or malicious software on electronic equipment
28. Damage to Windows software registry on equipment fitted with a Windows operating system
29. Theft or Accidental loss of equipment (product)
Any other exclusions not listed above, but listed in the specific product terms & conditions supplied by the manufacturer with the equipment (goods) or referred to on the manufacturer’s website are also applicable.
Should the equipment (goods) require repairs in terms of the warranty during the course of the joint warranty period, the Purchaser has to bring the equipment (goods) to a Incredible Connection branch of his/her/its choice in order to submit the goods for repair
Kindly note that the extended warranty is a repair warranty and does not automatically entitle the Purchaser to a replacement of the product (goods) or a refund.
Upon submission of the equipment (goods), the Purchaser must furnish Incredible Connection with a proof of purchase of the original product.
After any repairs have been conducted on equipment (goods), Incredible Connection will notify the Purchaser that the product is available for collection. The Purchaser must collect the equipment (goods) within a period of 3 (three) months, failing which the equipment (goods) will be sold in order to defray costs.
During the extended warranty period, should it not be possible to repair the equipment (goods) for whatever reason, Incredible Connection will replace the product with a new product to the same or better specifications than the original unit purchased. This new product may not include an extended warranty, but will carry a standard manufacturer’s warranty, starting on the date of issue of the new product.
If, for any reason during the extended warranty period, Incredible Connection is unable to supply a product with the same or better specifications than that of the original unit purchased, during the extended warranty period, Incredible Connection will supply the customer with an Incredible Connection gift card or online voucher to the same value of the original purchase, as indicated on the proof of purchase (invoice). Any special promotions or discount at the time of purchase, will not entitle the Purchaser to a higher value than the price paid for the equipment (goods).
If, at any time, Incredible Connection should decide to refund any money paid for a product, the refund will be equivalent to the value (price) paid for the equipment (goods) at the time of purchase, as indicated on the proof of purchase (invoice). Any special promotions or discount at the time of purchase, will not entitle the Purchaser to a higher refund than the price paid for the equipment (goods).
All Incredible Connection products are backed up by a manufacturer’s or supplier’s warranty within the first year of purchase. For more details on the exact manufacturer’s warranty of a product, kindly refer to the documentation supplied with your unit, on the manufacturer’s website or enquire at your nearest Incredible Connection store.
This extended warranty will be added and registered to the specific equipment (goods) and to the Purchaser as a free value added product and is not refundable or transferrable in any way
The Purchaser may also contact the Customer Resolution Centre (0860 011 700) or the closest store to assist with further details on this program
Products and Promotions may not be available at all our outlets. All items, unless specified otherwise may be ordered online at www.incredible.co.za
Terms and Conditions for Online Promotional Offers
These are the standard terms and conditions for promotional offers conducted or promoted by JD Consumer Electronics and Appliances t/a Incredible Connection
Your – participation in the promotional offer; and/or fulfilment of the conditions pertaining to a promotional offer; constitutes your binding acceptance of these terms and conditions.
Entrance criteria:
1. This promotional offer is exclusive to Incredible Connection online purchases (www.incredible.co.za).
2. Stocks are limited
3. Customers should log on the Incredible Connection website by strictly using their specific user login details. Use of other person’s login detail will disqualify your order.
4. Online purchases made through several logins and using the same card will disqualify the order
5. Stocks are exclusively limited to 1(one) customer per advertised product/unit. Any other online purchases, which are conducted contrary to the requirements of these terms and conditions, will be cancelled and customer will be refunded should their order be cancelled/disqualified.
6. Incredible Connection reserves the right to restrict and/or decline sales to traders and dealers. The online purchase price has been reduced only for the purpose of this online promotional offer.
7. Prices will return to their standard price on the expiry of this promotional offer or should the limited stock be sold-out.
8. It is your responsibility, as a participant, to ensure that any information which you provide in respect of this promotional offer is accurate, complete and up to date
Incredible Connection may offer bundle deals for sale during promotional periods. Each Bundle Deal will consist of 2 (two) or more products that are packed or advertised together at one specified price.
Any saving or discount resulting from purchasing a Bundle Deal instead of its component products separately may be applied to any of the component products individually in our sole discretion. The actual purchase price (after applying and applicable saving or discount) of each component product will be communicated to you upon checkout and reflected in your order history.
A Bundle Deal should be distinguished from a pre-packed bundle compiled by our supplier and supplied to us as a single unit (“Hard Bundles“). Any saving or discount in respect of a Hard Bundle will be applied only to the total bundle price and not to the prices of the individual component products.
Should you wish to return 1 (one) or more of the items contained in the promotional bundle deal you might be required to pay the regular price for the item(s) retained if you return only the defective or unwanted part.
1. Incredible Connection Goods, Price and Availability of Endless Aisle product offering
2. The products purchased are not available stock and Incredible Connection will specifically order the purchased product.
3. Should Incredible Connection be unable to fulfil any order placed by you at the advertised price due to stock unavailability, you will be notified and you will be entitled to a refund of the amount paid for such goods.
4. Should goods become sold out, we reserve the right to cancel your order and to refund your payment with the inclusion of any applicable delivery fees.
5. Please note that although Incredible Connection endeavours to accurately describe and/or depict each good on the website, some descriptions or photographs may be of a generic nature and not specific to the particular goods you wish to buy. Incredible Connection has made every effort to display as accurately as possible the colours of the products that appear on our website. However, as the actual colours you see will depend on the device that you use to access our website, we cannot warrant that your device’s display of any colour will be accurate.
6. Online Only Products are products that may be purchased online only. Online Only Products must be paid for in full before your order can be made and delivered. The turnaround time for Online Only Products deliveries are 5 to 10 working days.
7. Image Disclaimer: Where goods are displayed with compatible devices, these devices will not be included as part of the sales price unless specifically identified as part of a goods bundle. In all other cases images are shown to display goods within a lifestyle setting and do not include part of a sales proposal including any said devices or lifestyle additions.
Delivery
8. Online Only Products are delivered and cannot be collected in store.
9. Incredible Connection delivers within the borders of South Africa only.
10. The Delivery option only commences once the order has been verified and settled.
11. An order will only be settled once payment has been received and "Verified".
12. Deliveries are door to door and must be a physical address within the borders of South Africa and not a Post Box. We do not deliver to any postal addresses ie: deliver to a post box or to any post offices. Please ensure all delivery details, including the postal code, are accurate, as you will be liable for all additional handling and shipping charges as a result of such errors.
13. Deliveries are done between 8 am and 5 pm on weekdays and not on Weekends or public holidays.
14. All deliveries are done by FEDEX.
15. Proof of identity may be requested upon delivery.
16. A delay of up to 24 hours may be experienced on deliveries to or from any Outlaying Delivery Areas.
1. The Gift Card carries no value unless money is loaded onto the card either in store or electronically. The Gift Card may be used to purchase from any Incredible Connection store in South Africa. Purchases will be deducted from the balance on the Gift Card until there is a zero balance, however the value of the Gift Card balance may be increased at any stage. The Gift Card balance may be checked in store or through the Incredible Connection call centre on 060 459 459. The balance as reflected on the Incredible Connection system will be considered binding. All transactions will be honoured to the maximum value of the Gift Card
2. The Incredible Connection Gift Card is valid for a period of 3 (three) years from date of activation or upon full redemption thereof, whichever occurs earlier. However, where the balance of the Gift Card has been increased then it will remain valid for a period of (3) three years from the date of top-up or upon full redemption thereof, whichever occurs earlier – irrespective of the date of activation.
3.Incredible Connection, it’s owners and it’s duly appointed agents will not be held liable for damage, loss, theft or copying of the original Gift Card, and it will not be held liable for any form of reimbursement or compensation of any nature whatsoever.
4. Electronic Gift Cards:
4.1 An electronic Gift Card is an SMS version of the physical Gift Card and the same terms and conditions apply. In addition to the following;
4.2. Should you not utilize the full value of your Electronic gift card on your first purchase, the balance will be transferred to a physical gift card.
4.3. The Electronic Gift Card cannot be topped up nor be SMS’d (Transferred) to a third party.
4.4. Should the Electronic Gift Card be deleted or the Customer’s cellphone lost/stolen, Incredible Connection will be not be liable for any reimbursement of any nature. SMS can be resent, but only to the original number.
4.5. The usage of the Electronic Gift Card is solely at the risk and discretion of the Customer
4.6. Incredible Connection will not be held responsible for any cellular network service operator's delay in forwarding an Electronic Gift Card to you
4.7. The Electronic Gift Card will only be accepted if a valid Electronic gift card number in SMS format is presented to the Cashier
5. The Gift Card may not be
5.1. exchanged for cash; or
5.2. Used for the payment of an account;
5.3. no cash change will be given on purchases made with the Gift Card.
6. Security:
6.1. You are responsible for the safekeeping of your Gift Card. Keep your Gift Card in a safe place as; if stolen, it may still be used to make purchases. Lost or Stolen Gift Cards will not be replaced or refunded. However, should you be in possession of the gift card number, you can call the Incredible Connection call centre Centre on 0860 011 700 to report it lost or stolen, we will then block the remaining amount on the Gift Card and transfer it to another Gift Card, available when you next visit a Incredible Connection Store.
7. General:
7.1. For all our purchase terms and conditions please refer to our website at www.incredible.co.za (http//www.incredible.co.za) Our in store signage, Our customer service help line 0860 011 700 or please ask any one of our store managers.
Should you not be satisfied with your product purchased by from us by reason of a defect, incorrect choice of product, or otherwise, you may, under certain circumstances, be entitled to either be refunded or have the product repaired or replaced. As a valued customer, we shall at all times endeavour to provide you with the best customer service and ensure that all your rights in terms of the Consumer Protection Act are protected. As a gesture our commitment to you we have established a 'change of mind/ peace of mind' return policy, which is provided to you over and above the rights you have in terms of the Consumer Protection Act. In terms of this returns policy, we may consider replacing goods purchased with us within 14 days from the date of purchase if such goods are returned in their original condition and packaging. We regret that due to copyright laws and the nature of the goods, licensed software and games cannot be returned unless defective.
Handling fee; In line with the CPA a handling fee of up to 15% of the value of the product may be charged when the product/packaging is not returned in its original purchase condition.
Return of purchases Refunds are deposited directly into your credit card or bank account. This process may take up to 10 to 30 days. Refunds processing time frame will only be commenced from time of goods received.
Certain of our products bear age restrictions. It is your responsibility to ensure that you and/or the person for whom you may be buying the product, meet(s) such age restrictions (including, inter alia, games, DVD's and Videos) and that these restrictions are observed. Accordingly, you indemnify Incredible Connection and its affiliates from any and all liability in this regard, including any liability arising as a result of your failure to provide accurate information in this regard when completing the website registration process.
No transaction concluded between Incredible Connection and a person under the age of 18 shall be binding upon Incredible Connection unless written consent thereto is received by Incredible Connection from your parent or legal guardian. Incredible Connection therefore reserves its right to request proof of identity prior to concluding any transaction with you. By your continued use of this website, you warrant that you are 18 years old or older.
Full sales records regarding the transactions between you and Incredible Connection shall be maintained on the website for a period of 12 months from the date of conclusion of the sale or related transaction. You shall thus only be able to view and print such record during such period, where after you shall be responsible for retaining your own record of the relevant sale or related transaction.
Incredible Connection respects your privacy and will handle your personal information with care. The privacy policy forms part of the website terms and sets forth the way Incredible Connection will collect, use, process, secure, retain and disclose your personal information. By visiting, accessing or using the website you agree to the terms, which include this privacy policy. In order to use certain services you may be required to provide your personal information. Incredible Connection reserves the right to amend the privacy policy from time to time. Incredible Connection will post the revised policy on the website. Each time you visit, access or use the website, you agree to the privacy policy posted on the website at the time.
If you do not agree with anything in this policy, then you may not order any of our goods or order, register for, or use any of our services.
1. DEFINITIONS
1.1. Words defined in the website terms of use will have the same meaning in the privacy policy. In the privacy policy:
1.2. “direct marketing” means any direct communication between Incredible Connection and you for the purpose of goods and service information, marketing goods or services, customer profile building and personal customer care;
1.3. “information” means any information, including personal information that you provide to Incredible Connection;
1.4. “interactive sections” means all sections of the website which allow you to communicate via the website with other visitors of the website or with Incredible Connection, including but not limited to forums, clubs, surveys, feedback forms, clubs and e-mails;
1.5. "personal information" means information relating to an identifiable, living, natural person, and where its applicable, an identifiable, existing juristic person, including, but not limited to:
1.6. Information relating to race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person
1.7. information relating to the education or the medical, financial, criminal or employment history of the person;
1.8. any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignment to the person;
1.9. the biometric information of the person;
1.10. the personal opinions, views or preferences of the person
1.11. correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence;
1.12. the views or opinions of another individual about the person; and
1.13. the name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about that person
1.14. “we” or “us” or “Incredible Connection” means JD Consumer Electronics and Appliances (Pty) Ltd, a division of Pepkor Trading (Pty) Ltd trading as Incredible Connection. Incredible Connection is part of a group of brands that all trade under Pepkor Trading. When you share your information with one of our brands, you may be sharing it with one of the other brands. “website” means www.incredible.co.za
“social media” means any social media platform, including, but not limited to Facebook, Twitter, YouTube and Pinterest.
"you” or “user” means any person who accesses or uses the website.
2. COLLECTION OF PERSONAL INFORMATION
2.1. We collect certain information: when you make use of our services, necessary to provide the service to you; from your web browser; from cookies we may send to your computer and from web beacons on our website to track how you use our website and to try and give you a personalised experience; and optional information, that you provide when you upload or download content from our website or when you enter competitions, take advantage of promotions, respond to surveys or register and subscribe for certain additional services.
3. ACTIVE COLLECTION OF PERSONAL INFORMATION
3.1. You may also provide additional information to us on a voluntary basis (optional information). This includes content or products that you decide to upload or download from our website or when you enter competitions, take advantage of promotions, respond to surveys, order certain additional goods or services, or otherwise use the optional features and functionality of the website.
3.2. In these situations, Incredible Connection will ask the user for particular information, and inform the user at each information point what information is mandatory and what information is optional, specifically in the instances of ordering any goods or services from us.
4. BY PROVIDING US WITH ANY GOODS, SERVICES OR OPTIONAL INFORMATION YOU ARE CONSENTING TO US TO COLLECT YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THE LAW AND IN THE MANNER DESCRIBED BELOW.
4.1. You agree that Incredible Connection may collect, use and store your personal information to:
4.2. establish and verify your identity;
4.2. maintain and update Incredible Connection’s customer, or potential customer databases;
4.3. greet you when you access the website;
4.4. send you direct marketing material from which you will be able to opt out or unsubscribe;
4.5. provide you with value added services like specialized services and knowledgeable staff, free advice, technical call centre, peace of mind supplier backed warranties as well as special corporate deals;
4.6. send you messages about the website, your account, the goods and services we offer;
4.7. communicate with you in general;
4.8. customize the website to users' preferences;
4.9. inform you of facts relating to your website access and use;
4.10. improve the content of the website or any of our services; installation, guarantee, extended warranties, customer care and product reviews;
4.11. inform you about Incredible Connection’s goods and services, including information particularly aimed at a specific user;
4.12. inform you about competitions, promotions and special offers from Incredible Connection;
4.13. do marketing and product research for Incredible Connection;
4.14. provide you with targeted advertising when you access the website.
5. PASSIVE COLLECTION OF PERSONAL INFORMATION
5.1. Incredible Connection passively collects (i.e. without the user actively providing the information) information from your browser, including an IP address, browsing habits, click patterns, version of software installed, system type, screen resolutions, colour capabilities, plug-ins, language settings, cookie information, and the page requested.
5.2. A cookie is an alphanumeric identifier which Incredible Connection’s computer system transfers to your hard drive through your web browser when you visit the website. It enables our system to recognize you when you visit the website again and to improve our service to you. It also enables us to diagnose problems with our server, to report and aggregate information, to determine the fastest route for your computer to use in connecting with the website, and how to better administer and improve the website. It also enables us to compile aggregate information about your website access and use.
5.3. We can use this information to enhance the content of the website and to make it more user-friendly.
5.4. Please note that you may disable the use of cookies by configuring your browser accordingly.
5.5. You consent to the passive collection, use and storage of user's information
6.1. DISCLOSURE / SHARING
6.1. You agree that Incredible Connection may disclose, if needed, your personal information to:
6.2. Incredible Connection affiliates;
6.3. Employees or third parties contracted or employed by Incredible Connection to provide services for or to Incredible Connection, including for example, website hosting and development, joint content and services; customer support, technical support, financial services like credit or other payment processing, delivery services, to guide decisions about our products, services and communications (they will only use this information to send you marketing communications if you have requested their goods or services); and other support services. These companies require access to users' personal information to perform their functions and not for any other purposes and Incredible Connection will take all reasonable steps to enter into confidentiality and non-disclosure agreements with the relevant service providers;
6.4. Any third party to investigate or resolve complaints, including abuse complaints;
6.5. Credit bureaus to report account information, as permitted by law;
6.6. Banking partners as required by credit card association rules for inclusion on their list of terminated merchants (in the event that you utilise the services to receive payments and you meet their criteria)
6.7. Any third party who acquires all, or substantially all, of the assets or shares in Incredible Connection, any of Incredible Connection affiliates, and/or the Incredible Connection website, whether by sale, merger, acquisition or otherwise. We will disclose the transfer on the website;
6.8. Governmental agencies, exchanges and other regulatory or self-regulatory bodies if Incredible Connection is required to do so by law or if Incredible Connection believes that this is necessary to:
6.9. comply with the law or with any legal process;
6.10. protect and defend the rights, property or safety of Incredible Connection, its affiliates or their customers;
6.11. prevent or deal with fraud or the abuse, misuse or unauthorized use of the website;
6.12. protect the rights, property or safety of members of the public (if you provide false or deceptive information about yourself or misrepresent yourself as being someone else, Incredible Connection will proactively disclose this information to the appropriate regulatory bodies and commercial entities).
6.13. You agree that Incredible Connection may use your personal information to compile profiles for statistical purposes and may trade with these profiles and statistical data, provided that the third party will not be able to link the profiles or statistical data to the user.
7. SELLING
7.1. We will not sell or distribute your personal information unless as specifically stated in this policy. No personal information will be disclosed to anyone except as provided in this privacy policy.
8. MONITORING
8.1. Incredible Connection may monitor, intercept, read, block, or delete communication over its information systems.
9. SECURITY
9.1. Incredible Connection takes reasonable steps to put in place and maintain electronic procedures and systems with reference to accepted technological standards to secure all information under its control.
9.2. Our hosting company will host our website in a secure environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We authorise access to personal information only for those employees who require it to fulfil their job responsibilities.
10. ACCURATE AND UP TO DATE
10.1. We will try to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes explicitly defined in this policy. From time to time we may request you to update your personal information on the website. You are able to review or update any personal information that we hold on you by accessing your account online, by emailing us, or by phoning us. Please note that in order to better protect you and safeguard your personal information, we take steps to verify your identity before granting you access to your account or making any corrections to your personal information.
10.2. You may update or correct your personal information to ensure it is accurate, current, and complete, by e-mailing Incredible Connection Head office at ecomic@odity.co.za
10.3. Incredible Connection will take reasonable steps to correct or update such information as soon as possible.
10.4. You may choose to correct or update the personal information you have submitted to us, by clicking the relevant menu in any of the pages on our website.
11. RETENTION OF PERSONAL INFORMATION
11.2. retention of the record is required or authorised by law; or
11.3. you have consented to the retention of the record. During the period of retention, we will continue to abide by our non-disclosure obligations and will not share or sell your personal information.
12. TRANSFER OF PERSONAL INFORMATION OUTSIDE OF SOUTH AFRICA
12.1. We may transmit or transfer personal information outside South Africa to a foreign country. Personal information may be stored on servers located outside South Africa in a foreign country whose laws protecting personal information may not be as stringent as the laws in South Africa. You consent to us processing your personal information in a foreign country whose laws regarding processing of personal information may be less stringent.
13. USERNAMES AND PASSWORDS
13.1. You acknowledge that Internet communications and transactions are not 100% secure or error free. In particular, information may not be secure in transit from the user to the website.
Moreover, where the user provides particularly sensitive personal information like passwords, ID numbers, or other special access features on this site, it is the user's responsibility to maintain the confidentiality of it and to safeguard them.
14. CHILDREN
14.1. The website is not targeted at children under the age of EIGHTEEN and Incredible Connection will not knowingly collect information from users in this age group
14.2. We encourage parents to talk to their children about the use of the Internet and information they disclose to websites.
15. UNAUTHORIZED USE
15.1. Unauthorized use of information systems may be a violation of the law, including the Electronic Communications and transactions Act 25 of 2002 and the agreement between you and Incredible Connection. A violation may result in civil and criminal penalties.
16. QUERIES AND COMPLAINTS
16.1. If you have any queries or complaints concerning this privacy policy and its application, you may contact the compliance officer at Ecomic@odity.co.za
17. RESOLUTION OF DISPUTES
17.1 If a dispute between Incredible Connection and a user concerning the interpretation or application of this privacy policy remains unresolved, and the user wants to pursue the dispute, the user must refer the dispute to arbitration in terms of the expedited rules of the Arbitration Foundation of South Africa.
17.2. The arbitration proceedings must be conducted in Johannesburg in English.
The arbitration ruling will be final and the unsuccessful party will pay the costs of the successful party on an attorney and own client scale.
1. INTRODUCTION
1.1. We operate various social media communities on various social media services and are glad to have you as a community member. We encourage you to publish content and interact with us and other community members through our communities.
2. COMUNITIES
2.1. This policy applies to your conduct on any of our communities on any social media service. Social media is a broad term that covers any existing or future digital tool or other kind of technology that allows one person to publish the same message to many people in a public or semi-public forum at the same time using the Internet or a similar communications network.
3. NOT OUR VIEWS
3.1. We’re always glad to hear from you and encourage you to engage through our social media communities, but what you and other community members publish on our social media communities do not necessarily reflect our views. In fact, the views you and other community members express are yours or theirs alone and not ours.
4. RESPONSE TIME
4.1. We will do our best to reply to anything that you publish to our social media communities or send directly to us through social media within a reasonable time, but there may be times when we take longer to reply to you. We generally moderate our social media communities from 08h00 to 17h00 on weekdays other than public holidays. We also generally have reduced hours for replying to anything published after hours, on the weekend, or on public holidays. We may also sometimes only reply to these on the next available working day. However, we are not liable for responding within an unreasonable time or failing to respond to you at all.
5. NO ENDORSEMENT
5.1. We appreciate it when you post content to our social media communities and we may acknowledge it with a ‘like’, ‘retweet’, ‘favourite’, or other way of acknowledging it depending on the particular social media service you published it on. But, the mere fact that we acknowledge something you publish does not mean that we endorse it in any way. We only endorse something if we explicitly say that we do in writing.
6. PROHIBITED CONDUCT
6.1. We believe in freedom of speech and we encourage you to conduct yourself as you please (within reason) on our social media communities, provided that it doesn’t amount to abuse. You’re allowed to respectfully disagree with someone, but you’re not allowed to attack them personally. You may not engage in any of the following prohibited conduct:
6.2. discrimination, which means treating someone in a certain way based on prejudice – like racism, homophobia, bigotry, or other kinds of prejudice.
6.3. hate speech, which means attacking someone based on their attributes – like their gender, ethnicity, religion, race, disability, or sexual orientation;
6.4. harassment, which means harming someone or threatening to harm them – like bullying, intimidation, or stalking; or
6.5. trolling, which means a specific way of harassing someone online by intentionally sowing discord, starting arguments, or publishing objectionable content.
7. PROHIBITED CONTENT
7.1. We look forward to having your content on our social media communities and want you to feel empowered to publish anything within reason. But, you may not publish any prohibited content including:
7.2. illegal content that is prohibited by law – like child pornography, pirated content, or content that otherwise infringes someone else’s copyright or other rights;
7.3. harmful content that could cause harm to someone – like defamatory comments, fraudulent claims, or untrue statements;
7.4. offensive content that could reasonably offend someone – like pornography, obscenities, or anything intended to shock someone; or
7.5. impermissible content – contrary to any codes or standards that we subscribe to and make you aware of. Competitions We run promotional competitions through social media from time to time. These promotional competitions are regulated by rules that determine what entries we accept, how we randomly select winners, and how the competition is monitored by auditors or other monitoring parties. The law requires us to have these rules and to appoint an external party to oversee that the competition is conducted fairly and according to the rules. A copy of the rules is available to you on request if you are an entrant or available on our websites. You may not engage in any of the following prohibited conduct:
7.7. discriminatory objections, which means negative comments about the competition or its results based on attributes of the individual entrants or winners, including their gender, ethnicity, religion, race, disability, or sexual orientation – like “I can’t believe only [insert attribute here] people won!” or “Not even a single [insert attribute here] person won!” (anyone is allowed to enter our competitions and winners are randomly chosen by computer software under the supervision of an external party – no one has any control over who wins or who does not and there may be multiple winners with a single attribute and none with yours); and
7.8. prohibited discussions, which means certain aspects of promotional competitions that we are not allowed to talk to you about in terms of our promotional competition rules, like the personal details of the winners. We also advise you not to share personal information on any public platform. Rather send us a private inbox message to keep your personal details safe.
8. REPORT
8.1. Unfortunately, other community members may not abide by this policy and you may have to report them to us. You should not feel bad about reporting your fellow community members if you have a legitimate reason to think that they have breached this policy, particularly if they have done something to negatively affect you. However, you should not report anyone lightly. Any use of our reporting facility to censor discussion may itself be regarded as a breach of this policy.
9. MODERATION
9.1. Each social media community has features that allow us to edit or completely remove published content under certain circumstances. We value your contributions to our communities and will never use these features to edit or remove content you publish unnecessarily. But, as the moderator of our social media communities we are responsible for overseeing their content. We have complete discretion to edit or remove anything you publish on our social media communities that we think is inconsistent with this policy without notice to you. We may also impose filters on our social media communities depending on the features of the relevant social media service that prevent you and other community members from posting content containing certain keywords in the first place. We may moderate any of the following things as described above among others:
9.2. anything that is not relevant to a social media community or the conversation in question;
9.3. anything that results from prohibited conduct, including discrimination, hate speech, harassment, or trolling;
9.4. prohibited content, including content that is illegal, harmful, offensive, or impermissible; or
9.5. prohibited promotional competition related content, including unjustified outcries, discriminatory objections, or prohibited discussions
10. QUERIES AND REINSTATEMENT
10.1. If we have removed anything that you have published, you may ask us for reasons why it was removed. We will do our best to inform you of the reason for removal, but are not required to do so. We also need not tell any other community members why we have decided to remove your content. Unfortunately, there may be times when we cannot give detailed legal reasons for why we have decided to remove anything you publish. We will only reinstate your removed content if we have a compelling reasons to do so.
11. RECOURSE
11.1. There may come a time when you or another community member breaches this policy in a way that calls for action from our side. We have absolute discretion to take action if we deem you to have breached this policy and may take recourse against you in the form of a suspension or a ban.
12. SUSPENSION
12.1. We may suspend your right to participate in any of our social media communities if you do not comply with this policy, which means that you will not be able to access it for a period of time. Some social media services do not allow the temporary suspension of community members, in which case we may ban you instead.
13. BANS
13.1. We may ban you from any of our social media communities outright under extreme circumstances, which mean that you will not be able to access it for the foreseeable future.
14. OTHER ACCOUNTS
14.1. We may also ban or suspend any other social media accounts that we suspect you to be operating through after we have taken recourse against you through your initial account.
15. APPEALS
15.1. If we have suspended or banned you, you may appeal to us to reinstate your access to a social media community. We will provide you with steps to take to ask to be reinstated by email if we decide to suspend or ban you so that the process is as just and equitable as possible.
16. THIRD PARTY LINKS
16.1. Links on our social media communities may lead you to third-party websites. Third-parties other than us control these websites. We are not responsible for the content on those sites.
Any person that delivers or attempts to deliver any damaging code to this website or attempts to gain unauthorised access to any page on this website shall be prosecuted, and civil damages shall be claimed in the event that Incredible Connection suffers any damage or loss.
You agree and warrant that your log-in name and password shall:
be used for your personal use only; and
not be disclosed to any third party.
You allow Incredible Connection to take all reasonable steps to ensure the integrity and security of the website and back-office applications.
All credit card transactions are encrypted and handled by a third party Supplier called Setcom (Pty) Ltd. Incredible Connection's registration documents and the website's registered domain name are checked and verified by GeoTrust Incorporated.
Incredible Connection may, in its sole discretion, change these Terms and Conditions or any part thereof at any time on notice to you. You bear the sole responsibility to ensure that you are satisfied with the amendments. Should you not be satisfied with the amendments, you must refrain from placing any further orders on the website, or from further use of the website in any way.
Should a dispute arise between you and Incredible Connection on any matter arising out of these Terms and Conditions, and the matter is not resolved through the Customer Relations Department of Incredible Connection within 1 (one) calendar month to your satisfaction, then you are at liberty to submit your complaint to the National Consumer Commission (the "NCC")..
Should such dispute be outside of the jurisdiction of the NCC, such a dispute shall be submitted to confidential arbitration in terms of the expedited rules of the Arbitration Foundation of South Africa which rules can be downloaded here
Incredible Connection chooses as its address for all purposes under these Terms and Conditions, whether in respect of court process, notice, or other documents or communication of whatsoever nature, the Oaks, 6 Mellis Road, Rivonia, Johannesburg, South Africa, with a copy to be sent to ankiav@incredible.co.za.
These Terms and Conditions shall commence from the date on which they are published on the website and continue indefinitely, as amended by Incredible Connection from time to time, for so long as the website exists and is operational, Incredible Connection being entitled to terminate these Terms and Conditions and/or shut down the website at any time.
These Terms and Conditions shall commence from the date on which they are published on the website and continue indefinitely, as amended by Incredible Connection from time to time, for so long as the website exists and is operational, Incredible Connection being entitled to terminate these Terms and Conditions and/or shut down the website at any time.
When you visit the website or send e-mails to Incredible Connection, you consent to receiving communications from Incredible Connection electronically and agree that all agreements, notices, disclosures and other communications sent by Incredible Connection satisfy any legal requirements, including but not limited to the requirement that such communications should be "in writing".
Hyperlinks provided on this website to non-Incredible Connection sites are provided as is and Incredible Connection does not necessarily agree with, edit or sponsor the content on such web pages..
No person, business or web site may frame this site or any of the pages on this website in any way whatsoever.
No person, business or web site may use any technology to search and gain any information from this website without the prior written permission of Incredible Connection. Such permission could be obtained from ankiav@incredible.co.za
No person, business or website may circumvent our technology in any way, knowingly or unknowingly to their advantage. This may result in your order being cancelled or further action be taken to compensate JD Group Consumer electronics and Appliances division for any damage or harm caused by any such action.
1. Incredible Connection Products, Price Availability
1.1. All pricing displayed on the website is inclusive of the current South African VAT, is in South African Rands Only and is subject to price changes and may change without any warnings or notifications. Stock availability Stocks of all goods on offer are limited. Incredible Connection shall take all reasonable efforts to ensure that when stock is no longer available, that offers thereof are discontinued. However, should Incredible Connection be unable to fulfil any order placed by you at the advertised price due to stock having sold out, Incredible Connection will notify you and you will be entitled to a refund of the amount paid by you for such product, as explained in more detail in the Refund Policy ("Refund Policy") Should a product become Sold out we will have the right to cancel your order and refund you your payment including any applicable delivery fees, we cannot supply products that have been marked as sold out.
1.2. Errors Please note that although Incredible Connection endeavours to accurately describe and/or depict each product on the website, some descriptions or photographs may be of a generic nature and not specific to the particular product you wish to buy. However, should you be dissatisfied with the product you receive for any reason, you are entitled to return the product to Incredible Connection for a full refund within 7 days of delivery. Handling fee; In line with the CPA a handling fee of up to 15% of the value of the product may be charged when the product/packaging is not returned in its original purchase condition Please see our Refund Policy in this regard (which explains how and when you can be refunded, as well as how returns are to be made).
1.3. Demo units are shop spoiled units that have been used in our stores, they come with the full supplier warranty.
1.4. Special order products are products that may be purchased online only. Special order products must be paid for in full before your order can be shipped. The turnaround time for special order deliveries are 3-5 working days.
1.5. Image Disclaimer: Where products are displayed with compatible devices, these devices will not be included as part of the sales price unless specifically identified as part of a product bundle. In all other cases images are shown to display products within a lifestyle setting and do not include part of a sales proposal including any said devices or lifestyle additions.
2. Agreements of Sale
2.1. Placing a product in a shopping basket without completing the purchase cycle does not constitute:
2.2. an agreement of sale; and/or
2.3. an order for such product, and as such, Incredible Connection may remove such product from the shopping basket if stock becomes unavailable and you cannot hold Incredible Connection liable if such product is not available when the purchase cycle is completed at a later stage.
2.4. An agreement of sale only comes into effect if and when:
2.5. you electronically submit a completed order for one or more products in your shopping basket; and
2.6. payment is either authorised, or received by Incredible Connection in its bank account.
2.7. Termination of Sales & Cancellation of Orders
2.8. By Incredible Connection: Incredible Connection reserves the right, for purposes of preventing suspected fraud, to refuse to accept or process payment on any order, and/or to cancel any sale concluded between you and Incredible Connection, in whole or in part, on notice to you. Incredible Connection shall only be liable to refund monies already paid by you (see Incredible Connection's Refund Policy in this regard), and accepts no other liability which may arise as a result of such refusal to process any order/sale.
2.9. By You: Save for certain exceptions, and subject to certain charges you are entitled to cancel any sale concluded on this website within 7 days after date of receipt of the goods and to obtain a refund. Handling fee; In line with the CPA a handling fee of up to 15% of the value of the product may be charged when the product/packaging is not returned in its original purchase condition You may also cancel a sale where delivery is delayed beyond the stipulated delivery date/time frame (or where none is specified, beyond 30 days from the order date). Please read the Refund Policy for further details in this regard.
2.10. Collect and pay in store; where you have selected to collect and pay for your order in-store, please allow the store to check that your items are ready for collection. You will receive an email when your order is “Ready to collect” Please collect your order within 48hours after receipt of the "Ready to collect" email notification. Orders will be cancelled if not collected within 48 hours after receipt of the "Ready to collect" email notification.
3. Amounts Payable by You
3.1. Prices The price of each product is displayed with the product listing. In the event of a sale or special offer, the discounted price is displayed.
3.2. Delivery Costs These differ depending on a variety of factors, including product type, price, and weight, as well as whether delivery is to be made within, or outside, the borders of South Africa. We keep delivery costs information current on our website.
3.3. Value Added Tax Value added tax at the rate of 14% is charged on goods bought by South African residents. VAT is not payable on orders if both the billing and the shipping address are international.
3.4. Import Duties Import duties may be payable by recipients of goods in foreign countries. Incredible Connection does not know what import duties/levies may be payable and cannot calculate or estimate such costs. You are responsible for determining whether any such import duties/levies are payable and, if so, the amount thereof.
3.5. Errors: Incredible Connection shall take all reasonable efforts to accurately indicate prices and delivery charges. However, should products be erroneously offered at incorrect prices and/or delivery charges for any reason whatsoever, specifically also including negligence or gross negligence on the part of Incredible Connection, Incredible Connection will not be obliged to sell products at such incorrect prices and/or delivery charges nor will Incredible Connection be held liable for any damages caused whatsoever as result of such erroneous prices, but shall refund monies paid by you should you not wish to proceed with the purchase at the correct price and/or delivery charge.
4. Payment Methods
4.1. Subject to the exceptions listed below, your payment for any products ordered from Incredible Connection must be made to Incredible Connection's bank account in any one of the following ways:
5. Credit card payments
5.1. The website only accepts (3D Secure) South African bank issued Credit Card payments which include Visa and Master card. At the time of placing the order, the transaction details are presented to the bank for authorisation immediately. If bank's authorisation is not obtained, the order will be cancelled. Payment is not collected immediately it is a reserved for payment transaction. Only when the order is settle by incredible connection are the funds collected. Please note that Master Card Cheque and Debit Cards are not accepted.
6. 3D Secure:
6.1. We are proud to introduce a more secure online shopping experience for you! Registration with 3D Secure is required when shopping online with us as a 3D secure merchant and no username and password to remember anymore. You will now receive a One-Time-Password (OTP) that will only be valid for one transaction when shopping at a 3D Secure merchant, protecting your Credit Card against fraudulent online use. We all love the convenience of shopping online, but are concerned about the risks that may be involved. This is why we a deploy technology, such as 3D Secure, which has been designed to protect you while you shop.
7. Bank deposits & Electronic Funds Transfer
7.1. Should you select to pay via a bank deposit or Electronic Fund Transfer: on completion of your order an instruction will be emailed to you regarding the acceptable methods in which monies must be deposited into Incredible Connection’s bank account which is subject to the following Terms and conditions:
7.2. the full amount must be paid as per your order request within 48hours of placing your order;
7.3. your order will be cancelled should you fail to deposit/transfer the funds within 48hours of placing your order
7.4. for a direct deposit, the deposit must be in cash and in SA Rand only, (no other currency will be accepted)
7.5. No cheque deposits are accepted
7.6. your order number must be used in the reference section of the deposit slip or the electronic transfer, failure to include the order number as a reference may result in delaying the fulfilment of your order
7.7. please email a copy of your deposit slip/transfer to websiteorders@incredible.co.za
7.8. your delivery timeframe is dependant and will commence on the time and date of the funds reflecting in Incredible Connection’s account and on condition that your deposit slip has been mailed to websiteorders@incredible.co.za
7.9. depending on the bank, some payments may take up to three business days to reflect in our account. In such circumstances there will be a delay in having your order shippe
8. EFT Pro:
8.1. On the successful completion of your EFT Pro you will receive an order confirmation email.
8.2. When paying using PayU EFT Pro, the communication between you and your bank occurs as it normally would when you conduct an EFT.
8.3. You will be redirected to the online banking login screen and will be prompted to login with your online banking credentials.
8.4. You will receive a one-time pin which you would need to enter to confirm payment.
8.5. The EFT must be in SA Rands (ZAR) only (no other currency will be accepted.). Incredible Connection cannot be held liable for any delays, cost associated to bank / admin charges and currency fluctuations.
8.6. PayU EFT Pro merely facilitates the transaction between you and your bank. PayU does not store any online banking login details.
8.7. Your delivery timeframe is dependent and will commence from the time and date of the successful EFT Pro confirmation (please refer to our delivery timeframes T&C’s for info).
9. Masterpass:
9.1. Please refer to Masterpass terms and conditions.
9.2. By using Masterpass as an online payment method, you agree to the following terms and conditions:
9.3. Any queries relating to your Masterpass account, statement or else will be directed to Masterpass
9.4. Incredible Connection is in no way obliged to assist, direct or manage any Masterpass concerns, issues or general information requests and no such requests will be entertained
9.5. Masterpass returns and exchanges will be dealt with in the same way as any other product return. Please refer to our Returns Terms and Conditions
9.6. You will not be refunded in cash for any Masterpass transaction. Incredible Connection cannot be held liable for the time it takes for your application to be concluded and is in no way obligated to honor any promotional and or limited stock products should these be sold out after your application is approved.
Important: Please carefully read the Visa Checkout terms of service ("Terms") on www.visa.co.za before using this as a payment method. By registering and creating a VISA CHECKOUT ACCOUNT, you have acknowledged that you understand and agree to all of the terms and have clicked an "I Accept" button OR AN EQUIVALENT INDICATOR with regards to the use of Visa Checkout. Please refer to www.visa.co.za for a full set of VISA CHECKOUT terms and conditions.
By using VISA CHECKOUT as an online payment method, you agree to the following terms and conditions:t
Any queries relating to your VISA CHECKOUT account, statement or unlawful payments will be directed to VISA CHECKOUT and not Incredible Connection
Incredible Connection is in no way obliged to assist, direct or manage any VISA CHECKOUT concerns, issues or general information requests and no such requests will be entertained
VISA CHECKOUT returns and exchanges will be dealt with in the same way as any other product return. Please refer to our Returns Terms and Conditions
Incredible Connection cannot be held liable for the time it takes for your OTP that is required for 3D Secure payments, and is in no way obligated to honor any promotional and or limited stock products should these be sold out after your application is approved. For limited stock promotions we recommend that if you are not an existing VISA CHECKOUT user to please select a different payment method
1. Physical Gift Cards:
1.1. The Gift Card carries no value unless money is loaded onto the card either in store or electronically. The Gift Card may be used to purchase from any Incredible Connection store in South Africa. Purchases will be deducted from the balance on the Gift Card until there is a zero balance, however the value of the Gift Card balance may be increased at any stage. The Gift Card balance may be checked in store or through the Incredible Connection call centre on 0860011700. The balance as reflected on the Incredible Connection system will be considered binding. All transactions will be honoured to the maximum value of the Gift Card The Incredible Connection Gift Card is valid for a period of 3 (three) years from date of activation or upon full redemption thereof, whichever occurs earlier. However, where the balance of the Gift Card has been increased then it will remain valid for a period of (3) three years from the date of top-up or upon full redemption thereof, whichever occurs earlier – irrespective of the date of activation. Incredible Connection, it’s owners and it’s duly appointed agents will not be held liable for damage, loss, theft or copying of the original Gift Card, and it will not be held liable for any form of reimbursement or compensation of any nature whatsoever.
2. Electronic Gift Cards:
2.1. An electronic Gift Card is an SMS version of the physical Gift Card and the same terms and conditions apply. In addition to the following; Should you not utilize the full value of your Electronic gift card on your first purchase, the balance will be transferred to a physical gift card. The Electronic Gift Card cannot be topped up nor be SMS’d (Transferred) to a third party. Should the Electronic Gift Card be deleted or the Customer’s cellphone lost/stolen, Incredible Connection will be not be liable for any reimbursement of any nature. SMS can be resent, but only to the original number. The usage of the Electronic Gift Card is solely at the risk and discretion of the Customer Incredible Connection will not be held responsible for any cellular network service operator's delay in forwarding an Electronic Gift Card to you The Electronic Gift Card will only be accepted if a valid Electronic gift card number in SMS format is presented to the Cashier
3. The Gift Card may not be:
3.1. exchanged for cash; or Used for the payment of an account; or no cash change will be given on purchases made with the Gift Card.
4. Security:
4.1. You are responsible for the safekeeping of your Gift Card. Keep your Gift Card in a safe place as; if stolen, it may still be used to make purchases. Lost or Stolen Gift Cards will not be replaced or refunded. However, should you be in possession of the gift card number, you can call the Incredible Connection call centre Centre on 0860011700 to report it lost or stolen, we will then block the remaining amount on the Gift Card and transfer it to another Gift Card, available when you next visit an Incredible Connection Store.
5. General:
5.1. For all our purchase terms and conditions please refer to our website at www.incredible.co.za (http//www.incredible.co.za) Our in store signage, Our customer service help line 0860011700 or please ask any one of our store managers.
Application of terms and conditions. The terms and conditions laid out herein applies to all items pre-ordered online at Incredible Connection www.incredible.co.za, and is subject to our standard Terms & Conditions as listed on this website. You, the Customer, enters into the following 'Pre-Order' agreement with Incredible Connection a division of Connection Group Holdings Limited Reg No:1997/005390/06:
The Spirit of Fair Play. Because we pride ourselves in our customer service, diverse range of products and ability to meet the ever-growing consumer demands, we have allowed the pre-ordering of products on our website. The pre-ordering system essentially gives customers peace of mind that newly launched products can be secured before the official launch date thereby avoiding disappointment on or after the day. There are however times when unethical customers may try to take advantage of us and/or our systems so it is necessary to lay down the ground rules so that arguments can be prevented and/or resolved. We therefore would like to officially lay down the following ground rules for pre-ordering.
Minimum Deposit. A minimum deposit (as advertised on the website) will be required for pre-orderable items from time to time. Pre-orders must be secured with 100% upfront payment, before delivery. A pre-order is considered secured only when the appropriate amount for deposit or full pre-payment is made. "Secured" means that we will to the best of our ability attempt to secure the relevant stocks, to fulfil the order. It does not mean that pre-orders will be fulfilled 100% of the time, as occasionally there are circumstances beyond our control, but rest assured that we will fulfil all pre-orders 99.9% of the time.
Settling the Balance. Please be advised that Incredible Connection will be contacting you prior to the launch date to arrange for the settlement of the outstanding balance as per the advertised purchase price. We do however urge our customers to pay the full purchase price up-front so as to avoid the potential inconvenience of settling the outstanding balance before the launch date.
Maximum order quantities. To protect our Customers from unscrupulous elements who attempt to profit from limited stock and market demands, we restrict Customers' pre-orders to a limited number of units per product ordered. This ensures that everyone gets their fair share.
Pre-order status. All pre-orders are subject to stock availability. Sometimes manufacturers and suppliers are unable to stick to a delivery schedule and sometimes they are unable to fulfil their promise on quantities. However, to the best of our ability, we will only work with dependable, reliable and timely suppliers to protect your interests. Fortunately, these incidents are few and far between. For items for which severe shortage occurs, we will revert to the fairest basis which is first-pre-ordered, first-served. So it always pays to be quick and decisive when it comes to pre-ordering. Please note that the expected launch dates are subject to change at the manufacturer's discretion.
Changing your pre-order or cancelling it. In the event of changes to the advertised pricing, features or product offerings, the Customer will be notified and given an opportunity to continue, cancel or amend his/her pre-order. Refunds, changes and cancellations will only be possible for pre-orders that haven't been shipped to the Customer. Please allow for a potential variance, between the estimated pre-order price and the actual final retail price. The variance is usually applicable to imported items for which foreign freight, currency exchange rate fluctuations and of course, taxes. This usually works both ways, both for price increases and lower prices, subject to the final expenses incurred in importing the items.
Deliveries & Part Shipment. Deliveries of pre-orders will generally be concluded within 72 hours of the advertised launch date, we will however endeavour to have your product delivered as close to the advertised launch date as possible, ensuring that you are one of the first to have the product. In the event of part shipment (partial shipment) as requested by the Customer, he/she will be liable for all the associated delivery charges.
Collecting your pre-order. Customers will be permitted to collect their pre-orders at their self-appointed store.
Returns, Refunds and Exchanges. Incredible Connection reserves the right to provide refunds for orders that it no longer wishes to support/accept/fulfil. Please refer to the Returns, Refunds & Exchange Policy as listed on our website.
Determination of policies. At all times, Incredible Connection reserves the right to make any changes on all amendments, descriptions, updates, variations, assortments/bundles, prices, discounts etc., as it may deem fit, at its own discretion.
Applicability. Incredible Connection will enforce all policies stated on its website at all times. Customers are advised to be mindful of the rules and regulations, terms and conditions of their purchases as per the policies listed here.
1. Customer to have valid SA ID doc or drivers licence
2. Device needs to at least 20% Charged
3. Trade in value is based on the following grading criteria
4. 100% - Working (general wear and tear is acceptable)
5. 75% - Broken Screen – Broken LCD, Frozen touch screen, Pixel damage, yellow discolouration on screen and dead pixels
6. 90% - No power – does not switch on, water damaged
7. 35% - Physical Damaged - Cracked Plastic and glass screens, large scratches, dents and cracked casing, swollen battery
8. Value of trade-in to be loaded on an Incredible Connection Gift Card
9. Standard IC terms and conditions around the gift card
10. No charger is required for a trade in
11. Consumers to give consent to have IMEI numbers will be checked via TransUnion and Checkmend for blacklisting
Please note that all Vodacom contracts advertised are applicable to New contracts only and do not apply to upgrades which may be charged at a different rate to that of new contracts. Please note that additional terms and conditions may be applied by Vodacom as part of their approval process. All cellphones (bought cash or on contract) are Vodacom locked.
1. General
1.1. By clicking on the tick-box provided, you acknowledge that you have read and understood the use of website as well as quick online credit app T&Cs and agree to be bound by them.
These T&Cs must be read together with our website Terms of Use, a copy of which can be found at www.incredible.co.za or may be requested from us by email or calling our Call Centre. By using our website, you automatically agree to be bound by our Terms of Use, which is incorporated herein by reference, as if each provision was specifically stated below.
No indulgence or extension of time which either you or us may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.
We shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of these T&Cs without notice to you. All provisions of these T&Cs are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of these T&Cs which is or becomes unenforceable, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, only to the extent that it is so unenforceable, be treated as not having been written and the remaining provisions of these T&Cs shall remain in full force and effect.
2. Quick Online Credit App
2.1. By completing and submitting a quick online credit app, you: confirm that you have read and understand these terms and conditions, the meaning and that the quick online credit app is subject to a full credit application T&Cs which includes an affordability assessment as required by the National Credit Act (NCA);
2.2. confirm that you are the person whose details you have given to us as the applicant in the quick online credit app;
2.3. confirm all information that you provide us is truthful, complete, accurate and correct. You must immediately notify us if any of your information changes;
2.4. confirm you are capable and have the capacity to apply for credit and to enter into a credit agreement with us (i. e: is mentally sound and not under the influence of alcohol or drugs, above the age of 18, obtained written consent from my spouse/civil partner);
2.5. consent to further processing of your personal information for purposes relating to the quick online credit check including any Credit Bureau and other agencies, as permitted by law, Once you receive confirmation that you qualify for credit, confirmation of which you will receive by way of email and/or sms you are required to visit your preferred Incredible Connection store, quote your ID number and complete a full credit application. Minimum Application
3. Requirements include:
3.1. ID Book; or Official Residential Permit for non-RSA nationals;
3.2. Latest payslip;
3.3. Three (3) months bank statements;
4. Monthly expense details and your household content insurance and/or Credit Life policy documents.
4.1 These requirements are dependent on your employment status and risk profile. INTEREST RATE, DEPOSIT, INSTALMENT AND CREDIT PRICE MAY VARY BY CREDIT PROFILE AND LOAN TERM. The offer is subject to the verification of the identification of the applicant and applicant being above the age of 18, who is in possession of a valid identity document or passport. Your quick online credit app offer will only be valid for 7 (seven) days from the date you receive confirmation that you qualify for credit via email and/or sms, provided you supply the same information at the time of the in-store application. Disclosures and consent
4.2. Pepkor Trading (Pty) Ltd is an authorised Financial Services Provider (FSP3247) duly authorised to act on behalf of Century Capital (Pty) Ltd a registered Credit Provider (NCRCP 74) t/a INCREDIBLE CONNECTION, Abacus Life Ltd and Abacus Insurance Ltd. You consent to and agree that Pepkor Trading (Pty) Ltd to access any of your personal information required from any Credit Bureau and other agencies, as permitted by law, to: make enquiries to obtain or confirm your credit profile and repayment behavior; to supply and/or submit any information about you or provided to us by you; seek, verify and receive information from any credit bureau or third party (with whom you have financial relations at any time) when assessing your quick online credit app or your creditworthiness, to disclose the above information as required in law; to retain records of the consumer's personal and credit information in any database in accordance with the provisions of the NCA. You acknowledge and understand that a credit bureau will provide us with credit profile information and possibly a credit score reflecting your creditworthiness. We cannot be held responsible for any loss that you may suffer or damage that you may incur caused by any credit bureaus or agency.
5. Privacy & information security policy
5.1. You agree to keep your information safe and to not disclose it to any unauthorized third party. You further agree that we cannot be held liable for any damages or loss sustained by you as a result such information becoming known to third parties, whether through your actions or through fraud, malware or phishing. We reserve the right to suspend any account that we believe may have been compromised accordingly. You must notify us immediately if you believe that your information has been processed without your permission. You can contact us on our call Centre number or e-mail us as per details below. Law
5.2. This quick online credit app is governed by the laws of the Republic of South Africa, irrespective of whether or not you are South African or are accessing our website outside of the Republic of South Africa. In terms of the Electronic Communications and Transactions Act of 2002, as amended, (“ECTA”) these T&Cs are binding and legally enforceable against you.
6. Quick Online Credit App.
6.1. You have the right to resolve any dispute that may arise between us by way of alternative dispute resolution, or to file a complaint with the National Credit Regulator, or to make an application to the Tribunal as per details below
7. Contact Details
The following contact details are hereby disclosed:
7.1. Customer Care: 010 211 1120
7.2. Credit Ombudsman: 086 1662 837
7.3. National Credit Regulator: 086 062 7627
7.4. Credit Bureau: 086 1128 364
8. Amendment of these T&Cs
8.1. Subject to the provisions of the National Credit Act, we may, from time to time, update or change these T&Cs. We recommend that you read these T&Cs every time you access and use our website. Amended T&Cs will bear a different version number on the footer of each page of these T&Cs and will supersede and replace any previous T&Cs.
Monthly instalment and total credit price shown include interest as shown, basic insurance, initiation fee, service fee and VAT. (in line with chain deal calculator)
Delivery charges, deposit, comprehensive insurance and extended warranties are excluded. Credit and “No Deposit” offers remain subject to credit approval, an affordability assessment as required by the National Credit Act and a debit order where relevant.
INTEREST RATE, DEPOSIT, INSTALMENT AND CREDIT PRICE MAY VARY BY CREDIT PROFILE AND LOAN TERM. You may be required to produce proof of an insurance policy or alternatively take up insurance with us. Minimum Application Requirements: ID Book, latest payslip, 3 months bank statements, monthly expense details and your household content insurance or Credit Life policy documents. These requirements are dependent on your employment status and risk profile.
All offers are valid while stocks last and cannot be used in conjunction with other in-store promotions – ask the sales representatives for details. Unless otherwise stated, matching products and complementary accessories are not included in the price shown. Valid TV licence required when purchasing a TV.
All major credit cards accepted.
Connect Financial Solutions (Pty) Ltd (Reg no.: 2018/431596/07) a registered Credit Provider (NCRCP11158) trading as Incredible Connection.
Mobicred is a simple and convenient online credit facility that allows you to shop on credit at www.incredible.co.za and repay the amount in monthly instalments.
Interest is charged at 20.75% per year. Please note the annual interest rate is subject to change
As a revolving credit facility, Mobicred repayments are calculated as 10% of the account balance plus fees. These fees will be confirmed with you by Mobicred on opening your Mobicred account and could entail the following:
Monthly service fee of R35 (ex VAT)
Once off account initiation fee ranging from R100-R500 (ex VAT), depending on the facility granted
Note that the monthly payment amount displayed is indicative only and based on 12 monthly instalments excluding any Mobicred fees.
Please refer to www.mobicred.co.za/terms-and-conditions/ for Mobicred’s terms and conditions.
By using mobicred as an online payment method, you agree to the following terms and conditions:
Any queries relating to your mobicred account, debit order, statement or credit limit will be directed to mobicred using customerservice@mobicred.co.za or 08600 62733
Incredible Connectionis in no way obliged to assist, direct or manage any mobicredit concerns, issues or general information requests and no such requests will be entertained
By applying for mobicred credit, you accepted all mobicred Terms and Conditions and no claim can be made against Incredible Connectionin any mobicred credit related regard
Mobicred returns and exchanges will be dealt with in the same way as any other product return. Please refer to our Returns Terms and Conditions
You will not be refunded in cash for any mobicred transaction. Your credit limit with mobicred will be credited and affected a
or the time limitation on the reflection of available funds, please refer to www.mobicred.co.za
Incredible Connectioncannot be held liable for the time it takes for your application to be approved and is in no way obligated to honor any promotional and or limited stock products should these be sold out after your application is approved.
For limited stock promotions we recommend that if you are not an existing Mobicred user to please select a different payment method.
This is a promotional offer (“Offer”) as defined in the Consumer Protection Act no 68 of 2008 (CPA), as amended from time to time. This Offer is subject to National Credit Act no 34 of 2005 and Regulations (NCA) and to the participant’s acceptance of the Terms and Conditions (Ts & Cs) set out herein.
The participant acknowledges that the participant has read and understand these Ts & Cs. These Ts & Cs will govern the Offer from any Incredible Connection store within RSA (the “Company”) or any Company to whom the Company has ceded the rights and obligations.
1. Promotion:
1.1 This promotion is promoted by the Company, a division of Connect Financial Solutions (Pty) Ltd (Reg no.: 2018/431596/07) an authorised Financial Service provider and a registered Credit Provider (NCRCP11158) trading as Incredible Connection
2. Promotion Period:
2.1. The Promotion will run from 10 October (00h00) to 30 June 2019 (23h59) (“the Promotion Period”).
2.2. The Company reserves the right, in its sole discretion and to the extent permitted by law, to amend these Ts & Cs, at any time.
2.3. The Promotion is not transferrable nor convertible into cash nor substituted in any manner expect as permitted by law.
3. How to qualify:
3.1. The participant must have:
3.1.1. Purchased any Promotional Article
3.1.2. Applied for credit between the Promotion Period, taken up a 6 (six) month term loan and depended on risk profile
3.1.3. Purchased the article on credit underwritten by the Century Capital (Pty) Ltd and no other credit provider.
3.1.4. These Ts & Cs do not replace the Ts & Cs of the credit agreement which is subject to an affordability assessment. The credit agreement must be settled within the terms as stipulated on the credit agreement.
4. The article that qualifies for the promotion:
4.1. Any Article to the value of R5000.00 or above, inclusive of VAT (‘the Promotional Article” )..
4.2. The Offer is subject to article’s availability.
4.3.There is a reduced once off initiation fee of R500 on purchase of the Promotional Article.
4.4. All articles purchased that satisfied all the promotion requirements stipulated herein shall enjoy the benefit of this promotion.
5. The Offer:
5.1. The purchase price shall be the price paid for the article as per the original sales invoice on invoice date.
5.2. The participant’s credit agreement will have to be fully paid in accordance with the credit agreement which sets out further Ts & Cs.
5.3. In the event that the consumer fails to pay any instalment or any other amount due on due date, such overdue amounts shall bear interest at the maximum interest rate applicable to an agreement of this nature, as prescribed by the NCA thereto, at the specific time of default.
5.4. This Offer is applicable to South Africa only and open to all South African Residents above the age of 18, who are in possession of a valid identity document or passport. Employees, agents or consultants of or any other person who directly or indirectly controls or is controlled by the Company in respect of this Offer or the spouses, life partners or immediate family members cannot participate in the Promotion.
5.5. If the Company has not strictly enforced these Ts & Cs, the participant may not assume Ts & Cs been waived or altered by the Company. These Ts & Cs will still apply and the Company has right to enforce any of these Ts & Cs.
BUSINESS TV LICENSES
Microsoft Office Home , Business, Microsoft Office MAC Home & Student 2016,Microsoft Office Professional &Microsoft Visio Standard
You must accept the License Agreement, www.microsoft.com/useterms . Activation required. Product Key cannot be replaced and cannot be redeemed for cash. Non-commercial use. System Requirements: Microsoft account. Internet access (fees may apply) . Some features may require additional hardware. 1280 x 800 screen resolution. PC: Windows 7 SP1 to Windows 10, 32-bit or 64-bit OS only. 1 GHz processor with SSE2 support. 2 GB RAM . 3 GB available disk space. Mac: Intel processor. Mac OS X version 10.10. 4 GB RAM . 6 GB available disk space. Mac OS Extended partition. Mac and Mac OS are trademarks of Apple Inc.
Microsoft WIN 10 PRO & Microsoft WIN 10 HOME
Once redeemed to your South African Microsoft account, the full code value will be applied and may be used for eligible purchases (exclusions apply) made directly at select Microsoft digital stores. Eligible purchases and prices vary by region, device, and over time. Geography limitations, country and balance restrictions, taxes, and Internet connection fees may apply. Paid subscriptions required for some content. You Must be 13+. Except as required by law, codes cannot be redeemed or exchanged for cash and are not reloadable or refundable. To create a new Microsoft account or to read full terms and conditions (which may change without notice), go to www.microsoft.com/cardterms. Void where prohibited or restricted by law. Cards and codes issued by Microsoft Corp, a Washington Corporation, and/or its affiliates. Microsoft Corporation - One Microsoft Way - Redmond, WA 98052-6399 ? USA
Microsoft Visio Professional
You must accept License Agreement, www.microsoft.com /useterms. Activation Required. Product cannot be replaced if tampered or activated, and cannot be redeemed for cash. System Requirements: Microsoft account. Internet access (fees may apply). Some features may require additional hardware or services. Windows 7 SP1 to Windows 10, 32-bit or 64 bit OS only. 1 Hz processor with SSE2 support. 2 GB RAM. 3 GB available hard disk space. 1280 x 800 screen resolution
Google Play Variable Online ZA
"Valid only for South Africa residents age 13+. Use requires Google Payments account and internet access. Valid for purchases on Google Play only. Not usable for hardware and subscriptions unless specifically noted, see full terms for details. No fees or expiration, subject to full terms. No refunds, any applicable credits will be added to Google Play balance for gift cards for future use. Gift card is not a deposit instrument. Not redeemable for cash or other cards; cannot be applied to credit accounts; not reloadable; cannot be combined with non-Google Play balances, resold, exchanged or transferred for value. Upon purchase user assumes risk of loss, unauthorized use, title for card and should exercise care in this regard. Google Payments account may be suspended or terminated if fraud is suspected. For help or to view balance visit support.google.com/googleplay/go/cardhelp . 2016 Google Payment Corporation. All rights reserved.
Microsoft XBOX
Once redeemed to your South African Microsoft account, the full code value will be applied and may be used for eligible purchases (exclusions apply) made directly at select Microsoft digital stores. Eligible purchases and prices vary by region, device, and over time. Geography limitations, country and balance restrictions, taxes, and Internet connection fees may apply. Paid subscriptions required for some content. You Must be 13+. Except as required by law, codes cannot be redeemed or exchanged for cash and are not reloadable or refundable. To create a new Microsoft account or to read full terms and conditions (which may change without notice), go to www.microsoft.com/cardterms. Void where prohibited or restricted by law. Cards and codes issued by Microsoft Corp, a Washington Corporation, and/or its affiliates. Microsoft Corporation - One Microsoft Way - Redmond, WA 98052-6399 USA
AlwaysOn Digital
The use of this prepaid voucher constitutes acceptance of the following Terms and Conditions. To redeem this card go to www.alwayson.co.za or call 0861 468 7768. This prepaid card may not be redeemed for cash and no credit balance will be given as change. Data is valid for 60 days from redemption of voucher number only usable in an AlwaysOn WiFi hotspot",
UBER Rider
You will be issued a voucher containing a promotional code. Successful redemption of the promotional code will be subject to applicable terms and conditions Link: www.uber.com/legal/terms/za
PlayStation Wallet
This voucher code is issued by Sony Interactive Entertainment Network Europe Limited and is redeemable only against the issuer by users holding a SEN account (previously known as PlayStation? Network account) registered in South Africa. User must be aged 7 or over and require parental consent if under 18. SEN accounts are subject to the PlayStation? (PSN) Terms of Service. Access to the PlayStation, Plus content/services to which this voucher code relates is subject to the PSN Terms of Service and any specific additional conditions applying to content/services available via the subscription including the Software Usage Terms. PlayStation, Plus content/services vary by subscriber age. Online features of specific games may be withdrawn on reasonable notice www.playstation.com/gameservers .Service availability is not guaranteed. If you do not wish to accept these terms, do not purchase this voucher code.
Deezer 1 Month Subscription Digital
This code can only be used once and gives you access to Deezer Premium+ for 1 month. It is the user's responsibility to check for compatible devices. This product requires data, which is not included. This code must be redeemed within twelve months of the purchase date, or it will expire. Deezer shall not be held liable for any losses or damages resulting from the loss or theft of the code by any third party. In order to use this code, you must be registered or register, and have accepted the Terms of Use of the Deezer offer. Registration is only open to residents of South Africa over 18 years old or subject to parental permission. Content of the service may change subject to the music catalogues available at the time of activation. Any use of the service must be strictly personal,lawful and within family context. Trademarks are owned by Deezer, For more information, contact customer support on www.deezer.com/help.Full terms and conditions can be found at www.deezer.com
MyTopDog DIG
This virtual voucher is issued by Top Dog Internet Sales (Pty) Ltd trading as MyTopDog. This virtual voucher can only be used once on the website www.mytopdog.co.za Once redeemed, it gives you access to the learning material for the subject of your choice for a period of 1 month. In order to access the learning material on the MyTopDog website you must have access to the internet. This product requires wifi access or data, which is not included. This virtual voucher cannot be exchanged, refunded or returned even in a case of loss, theft or damage. You may not resell this virtual voucher. This virtual voucher expires within 12 months from the day you purchased it. MyTopDog shall not be liable for any losses or damages as a result of loss, theft, damage or fraudulent use of the virtual voucher by any third party. You must register as a user in order to use this virtual voucher and by so doing you accept the terms and conditions at www.mytopdog.co.za
Electronic Software Download:
This item does not contain a disc; it is a product key that will be emailed to you and that requires a download from Office.com. You will receive a separate email with the link and activation code to download the software after placing your order. Vouchers and or Voucher codes cannot be redeemed or exchanged for cash and are not reloadable or refundable.
Digital Voucher:
This is a prepaid voucher code that can be redeemed for services against the applicable issuer. You will receive a separate email with your redemption code and instructions after placing your order. Broadband, Wi-Fi or 3G internet connection required (system dependent). User responsible for internet connection fees. Vouchers and or Voucher codes cannot be redeemed or exchanged for cash and are not reloadable or refundable.
1. All devices are booked in at the Client’s risk. The Client’s device may need to be restored to factory defaults or formatted in order to complete the repair process. Incredible Connection will not be liable for any data loss and/or damage or losses sustained during hardware and software repairs, irrespective of the reason or cause for such loss.
2. It is the Client’s responsibility to back-up the device prior to booking it in for repairs, and data loss will be entirely at the Client’s risk. Incredible Connection does not guarantee that lost data will be recovered, and further has no responsibility to restore data.
3. All workmanship will carry a 2 (two) year limited warranty. Replacement parts will carry a 2 (two) year warranty as well, unless the parts manufacturer stipulates a shorter warranty period on a specific part, in which case the shorter manufacturer’s warranty period will apply. The device warranty will be rendered null and void in the instance of any physical damage, which will include, but not be limited to, dents, scratches, liquid ingress, viruses, malware and any third party repairs done prior to the this repair to be undertaken by Incredible Connection. The warranty will be forfeited on devices found to have sustained liquid damage after repairs by Incredible Connection. If there is a warranty claim, the device must be delivered to one of Incredible Connection’s stores, or Incredible Connection can arrange a courier service. The costs of collection (as well as return) will be for the Client’s account unless there is a valid warranty claim. No refunds will be given under any circumstances in respect of repairs or devices that were repaired. The warranty is not transferable.
4. Quotes are valid for 7 (seven) days and subject to R180.00 (one hundred eighty rand only) consultancy fee if not accepted (including quotes where the device is found to be beyond economical repair). Repairs under R500.00 (five hundred rand only) will continue without client approval unless otherwise stipulated.
5. Apple MacBook quotes/assessments/repairs are subject to a consultancy fee charged at R450.00 (four hundred and fifty rand only) per hour.
6. A 50% (fifty percent) non-refundable deposit is required for all parts that have to be specifically ordered for device repairs. The remaining balance will be due after completion of the repairs and before the device is released to the Client.
7. The Client agrees to receive communication from Incredible Connection and repair partners that will include, but not limited to, quotes, invoices, newsletters and sms’s regarding special offers relating to Incredible Connection products and services.
8. Incredible Connection is not an authorised Apple, Samsung, Huawei, LG, Sony or Blackberry service agent. If Incredible Connection undertakes repairs on your device, the Client’s manufacturer’s warranty, if applicable, will be rendered null and void. The Client will receive in its place the Incredible Connection warranty as stipulated in clause 3 above.
9. Incredible Connection will make every effort to repair Client’s device, however due to the nature of repairs to any device it may happen that the device sustains further damage while being repaired and becomes economically beyond repair. Incredible Connection will under such circumstances not be liable for any damages whatsoever, irrespective of whether Incredible Connection was negligent, grossly negligent or not, except for Incredible Connection under such circumstances to be liable to replace Client’s device with a pre-owned or refurbished similar device.
10. Apple, Samsung, Huawei, LG and Sony devices that are repaired will forfeit their IPx (Ingress Protection) rating once the repair has been completed.
11. Devices that are booked in for repairs with bent back covers could indicate internal damage in excess to or other than the initial repair request. The internal damage may, or may not be repairable, and the Client will be held liable for cost related to such repairs and/or parts, subject to clause 4 above.
12. Physical impact to hardware could cause component failure, which may only be detected after the device has been opened or the screen/battery has been removed. Component failure could render the Client’s device beyond economical repair. Incredible Connection will not be liable for latent component damage caused by hardware impact.
13. Devices not collected within 90 (ninety) calendar days of notification to collect will be sold to the defray cost and Client will have no claim whatsoever against Incredible Connection under such circumstances.
14. Devices will only be returned to Client when paid in full and on the presentation of a valid Incredible Connection job card, South African identity document or a valid South African driver’s license.
15. Incredible Connection will attempt repairs within a reasonable time, which time will be dependent on parts availability and delivery times for parts.
16. In order for Incredible Connection to test the device after completion of repairs, the Client will have to provide its device unlock pin. Client may refuse, at its option, to provide such details, however then waives any rights to any claims whatsoever in respect of the repairs effected.
|
iPhone 6 |
R849.00 |
|
iPhone 6 Plus |
R999.00 |
|
iPhone 6s |
R999.00 |
|
iPhone 6s Plus |
R1,599.00 |
|
iPhone 7 |
R1,799.00 |
|
iPhone 7 Plus |
R1,999.00 |
|
iPhone 8 |
R2,599.00 |
|
iPhone 8 Plus |
R2,999.00 |
|
iPhone X |
R4,899.00 |
Incredible Tech Services can set up your new PC/Mac, tablet or gadget in store.
If you need a hand with your new laptop or PC or don’t want the hassle of configuring settings, we’re available to help at your local Incredible Connection
1. WOW – Standard set up will to get your PC up and running straight away, we’ll get you working in no time. As well as upgrading your new computer to the latest Windows 10, we’ll also set up a Windows account, install essential apps and create the recovery media. R399
2. WOW – Intermediate set up will to get your PC up and running straight away, we’ll get you working in no time. As well as upgrading your new computer to the latest Windows 10, we’ll also set up a Windows account, install essential apps and create the recovery media, and set up your new computer exactly the way you want. This service also includes setting up your email accounts, installation of any hardware or software purchased and personalising your desktop, as well as moving your files & folders from your old device to your new computer, transferring all your music, videos & photos R699
3. WOW – Advanced set up will to get your PC up and running straight away, we’ll get you working in no time. As well as upgrading your new computer to the latest Windows 10, we’ll also set up a Windows account, install essential apps and create the recovery media, and set up your new computer exactly the way you want. This service also includes setting up your email accounts, installation of any hardware or software purchased and personalising your desktop, as well as moving your files & folders from your old device to your new computer, transferring all your music, videos & photos. Additionally this service also features a one-to-one 30 minute in store tutorial, where we'll show you how to make the most of your new Windows 10 computer. We’ll show you how to personalise your desktop and lock screen, create a PIN/ picture password and take you through apps such as Contacts, Photos and News. We’ll then show you how to use the new features including Cortana, Microsoft Edge and the Action Centre. R999
4. WOW – Mobile We’ll unpack your new device, check over the contents and make sure nothing’s damaged, insert any memory or SIM cards and check they all work and set up your accounts, personalise your settings and help you download crucial apps R199
5. WOW – Tablet We’ll unpack your new device, check over the contents and make sure nothing’s damaged, insert any memory or SIM cards and check they all work and set up your accounts, personalise your settings and help you download crucial apps R299
6. WOW – Apple Standard We’ll get your new MacBook up and running in no time. As well as updating your new computer to the latest release we’ll also set up your Apple account, install essential apps and create the recovery media.
7. WOW - Apple Intermediate We’ll set up your new MacBook exactly the way you want. We’ll also set up a Apple account, install essential apps plus we’ll set up your email accounts, install any hardware or software purchased, personalise your desktop and more.
8. WOW - Apple Advanced We’ll set up your new MacBook exactly the way you want plus set your Apple account, install essential apps and set up your email accounts, install any hardware or software purchased, personalise your desktop and more. Includes a 1-1 30 minute instore tutorial
9. WOW - PlayStation Standard We’ll unpack your new device, check over the contents and set up your accounts, personalise your settings and help you download crucial apps
10. WOW - PlayStation Advanced We’ll unpack your new device, check over the contents and set up your accounts, personalise your settings and help you download crucial apps as well as install any additional features and purchased games
11. WOW - XBox Standard We’ll unpack your new device, check over the contents and set up your accounts, personalise your settings and help you download crucial apps
12. WOW - XBox Advanced We’ll unpack your new device, check over the contents and set up your accounts, personalise your settings and help you download crucial apps as well as install any additional features and purchased games
1. As a user, Incredible Connection grants you a limited, non-transferable revocable license to access and use the website subject to the terms and conditions. Your license does not extend to the website’s source code or to the source code of any software or computer program that forms part of the website. You may only use the website for personal use, limited to viewing the website, providing information to the website, downloading product information for your personal review from the website or purchasing goods or services from the website. You may only use the website, if in terms of South African law, you have the legal capacity to enter into an agreement. You may only link to the website by linking to the home page of the website.
2.1 You, the customer, hereby agree and acknowledge that:
2.1.1 You will at all times comply with the requirements of the Law(s); including the National Credit Act of 2005 and the Consumer Protection Act and/or any other applicable legislation (to the extent that it is relevant to the customer for the receiving, compiling and reporting of information. Without limiting the generality of a foregoing, the Customer specifically acknowledges and agrees that, when reporting Personal and other information to Incredible Connection;
2.1.2 Such information will include all mandatory data;
2.1.3 It will have taken all reasonable steps to ensure that the information being submitted is accurate, up-to-date, relevant, complete and valid when submitting such information;
2.1.4 You are entitled to submit the information to Incredible Connection, for the purpose of Incredible Connection making such information available to its associated partners, for the purpose of rendering the services offered, and that such information is not subject to a duty of confidentiality between Incredible Connection and the customer.
2.1.5 As a Visitor or User, you agree that we may electronically accumulate, keep and use the following of your information:
2.1.6 Internet usage information, including your Internet Protocol (“IP”) address, click patterns, browsing habits, version of software installed, system resolutions and type, plug-ins, colour capabilities, cookie preferences, language settings, search engine meta words(keywords), JavaScript enablement, unique user ID, the pages and content that you access on the Platform/Website and the dates and times that you visit the Website, paths taken, and time spent on pages/sites within the Website (“Usage Details”); and
2.1.7 Additional information you may provide on a voluntarily, such as demographic information or data related to your favourite social networking site (e.g. the site name, address and description(s)), or information relating to your participation in Incredible Connection competitions, promotions, studies, reviews and surveys, as well as additional services. (“Optional Details”).
2.1.8 Details submitted, when registering or transacting, for the purpose of using the services on the Incredible Connection website. Optional Details may be submitted by you to us if you decide to upload or download certain content (or products) from the Website/Platform, enter competitions, partake in promotions, respond to reviews/surveys, subscribe to or register for specific additional services; or else use any of the optional features and functionality of the Website/Platform.
2.1.9 “Cookies” Information: When you access the Website/Platform, we may send one or more cookies (these are small text files containing a string of alphanumeric characters) to your computer to collect certain Usage Details. Incredible Connection may use both session cookies (which disappears after you close your browser) and persistent cookies (which remain after you close your browser which can be removed manually) and may be used by your browser on subsequent visits to the Website/Platform. Please note the use of cookies is a norm/standard on the internet and many major websites use them. Please refer to your web browser “Help” file to learn more about changing your cookie settings.
2.1.10 when you access the Website/Platform or open one of our HTML emails, certain Usage Details may be automatically collected and recorded by us from your system by using different types of tracking technology.
2.1.11 Our Website may contain electronic image requests (called a “single-pixel gif” or “web beacon” request) that allow us to count page views and to access cookies. Any electronic image viewed as part of a web page (including an ad banner); can act as a web beacon. Web beacons are typically; 1by1 pixel files, (very small unnoticeable files), but their presence can usually be seen within a browser by clicking on “View” and then on “Source.” We may also insert web beacons in HTML-formatted newsletters, which we send to “opt-in” subscribers in order to count how many newsletters have been read. Incredible Connection web beacons do not gather, monitor or share any personally identifiable information about our Customers. They are just the technique we use to compile anonymous information about the Website and Service.
2.1.12 Incredible Connection may use any Optional Details provided by you, for such purposes as indicated to you at the time you agree to provide such Optional Details.
2.2 We may use your Usage Details to:
2.2.1 Automatically validate and/or verify your identity; for website and transaction security purposes via Incredible Connection or via a third party service provider;
2.2.2 Automatically provide you with the latest version of the Incredible Connection application on your system;
2.2.3 Remember your information so that you will not have to re-enter it during your visit or the next time you access the Website/Platform;
2.2.4 Monitor aggregate Website usage metrics such as total number of visitors and pages accessed; and
2.2.5 Track your entries, submissions, and status in any promotions or other activities in connection with your usage of the Website/Platform.
2.2.6 Incredible Connection shall take all reasonable steps to protect the personal information of the Users and for this purpose, “personal information/personal details”; shall be defined as contained and detailed in the Promotion of Access to Information Act 2 of 2000(PAIA).
2.2.7 If you are an Incredible Connection website user, you agree that we may also electronically gather, save and use the following of your information:
2.2.8 Name and surname, birth date, gender, identity number and /or passport number, nationality and country of residence (“Personal Information/Details”);
2.2.9 E-mail address, mobile number, home and delivery address and credit card billing address (“Contact Details”);
2.2.10 The credit or debit card number, cardholder name and expiration date you submit to Incredible Connection website in respect of your credit or debit card(s), (Credit or debit cards)
2.3 Incredible Connection Website Users collects the aforesaid information from you in the following manner:
2.3.1 User-provided Information: Your Personal Information/Details, Contact Details and Debit or Credit Card Details will be provided by you directly to us during your registration as an Incredible Connection website user and/or thereafter by you actively transacting, updating or supplementing such details in your Incredible Connection website users Account.
2.3.2 Incredible Connection uses the information that Incredible Connection website users provide (or that we collect) to operate, validate, verify, maintain, enhance and provide all of the features of the Services, and as may be necessary to comply legally when conducting online payment transactions and related service provided.
2.3.3 We use your Debit or Credit Card Details in order to provide the Services (including the verification thereof when you transact with Incredible Connection) and, should fees be charged for some of the Services and you have selected a credit or debit card as your means of payment therefor, to debit such credit or debit card for such fees owed by you. We use your Personal Information/Details to greet you when you access your Incredible Connection User Account, to manage and administer your use of the Services and fulfil our contractual obligations, including the verification of your identity when you transact with Incredible Connection.
2.3.4 We use your Contact Details to verify your identity and to inform you of facts relating to your use of the Service(s) (e.g. notifications regarding major updates or content you have posted or downloaded from the Website/Platform, customer service notifications, and to address any copyright infringement or defamation issues); as well as to inform you, subject to obtaining your prior agreement, of competitions, promotions and special offers form us and/or any of our partners and/or affiliates.
2.3.5 Any user, who commits any of the offence detailed in section 85 to 88 of the ECT Act 25 of 2002 shall, notwithstanding criminal prosecution, be liable for all resulting loss or damage suffered and/or incurred by Incredible Connection and its partners/affiliates.
2.4 You may not:
2.4.1 Provide any untrue or incorrect information to the website or Incredible Connection;
2.4.2 Modify, copy, decompile or reverse engineer the website or use the website to make derivative copies;
2.4.3 Lease, sell, assign or in any other way distribute the website or any information obtained from the website without the prior written consent of Incredible Connection;
2.4.4 Use malicious search technology, including but not limited to spiders and crawlers;
2.4.6 Frame any pages of the website;
2.4.6 Deep link to any pages of the website in a way to suggest that you are the owner or license of any intellectual property in the website.
2.4.7 Use the interactive sections of the website, for instance forums, clubs, surveys and e-mailing, to post any material which in Incredible Connection discretion is false, defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually oriented, threatening, invasive of a person’s privacy, or otherwise violates any laws. Incredible Connection does not have editorial control over the submission of any content to interactive sections of the website. You submit all information, including the publication of pictures and/or articles, at your sole risk and responsibility. Incredible Connection is not responsible or liable for damages or other adverse consequences caused by the use of the submissions.
In line with the Film and Publications Board Act 3 of 2009 (FPB) as amended; to intensify the efforts to protect children from harmful images within the media, including films, exhibitions, games, the internet and other publications, the website is not targeted at children under the age of eighteen (18) and Incredible Connection will not knowingly collect information from users in this age group.
No transaction concluded between Incredible Connection and a person under the age of 18 shall be binding upon Incredible Connection unless written consent thereto is received by Incredible Connection from your parent or legal guardian. Incredible Connection therefore reserves its right to request proof of identity prior to concluding any transaction with you. By your continued use of this website, you warrant that you are 18 years old or older.
The credit provider and the consumer hereby conclude a credit facility agreement subject to the terms and conditions of this agreement, read with the schedule to the agreement.
1. THE AGREEMENT
1.1 The consumer hereby agrees to borrow from the credit provider the loan amount set out in the schedule to this agreement and to pay to the credit provider the amounts set out in the schedule to this agreement, subject to the terms and conditions set out herein.
1.2 The parties record that this agreement is a credit facility as defined in the National Credit Act No.34 of 2005 as amended (NCA) and that the NCA is applicable to this agreement.
1.3 The schedule to this agreement, ("the Schedule") setting out information regarding the loan amount borrowed and the payment terms, forms part of this agreement and must be read as such
1.4 The consumer acknowledges that he/she has received a Quotation and Pre-Agreement Statement (which includes a Summary of Rights, Obligations and Security) in terms of the NCA.
1.5 The credit provider is not the supplier or merchant of the goods or services purchased on the credit facility:
1.5.1 the credit provider will have the right to pay the suppliers the amount appearing on the voucher and debit the consumer’s account facility with such amount;
1.5.2 the credit provider will not be liable for any costs, damages, expenses or losses which arise as result of a dispute with the supplier or merchant;
1.5.3 the credit provider will not be party to any dispute with the supplier or merchant and the consumer should resolve such dispute with the supplier or merchant directly subject to section 5(2)(d) of the Consumer Protection Act as amended.
1.6 It is recorded that the consumer may elect and instruct the credit provider to either:
1.6.1 pay the whole amount to the consumer, by paying the loan amount to the account nominated by the consumer for purposes of the payment of monthly installments by way of a monthly debit order, or where offered
1.6.2 pay the whole of the loan amount to a third party nominated by the consumer in the schedule to this agreement, or where offered
1.6.3 pay a portion of the loan amount to the consumer into the account mentioned in paragraph 1.6.1 and the remainder of the loan amount to a third party nominated by the consumer in the schedule to the agreement.
1.6.4 A reference to legislation is a reference to legislation as at the date of enactment of the legislation or as it is amended or re- enacted from time to time, and includes all regulations issued under that legislation.
2. THE PRINCIPAL DEBT & COST OF CREDIT
2.1 The principal debt applicable to this agreement is the credit advanced by the credit provider to the consumer, being the loan amount advanced plus the additional charges permitted by section 102 of the NCA.
2.2 The quotation sets out the cost of credit of the credit facility and the credit limit reflected in the quotation is the maximum amount the consumer qualifies for as at time of application;
2.3 The installment reflected is the minimum installment due by the consumer, using the assumption that the facility is utilised on the 1st day of the Agreement or the fixed installment.
3. INITIATION FEE
3.1 The credit provider shall be entitled to charge the consumer the maximum initiation fee permitted in terms of the NCA and the regulations thereto.
3.2 It fee reflected in the schedule upfront. is recorded that the consumer has the option of paying the initiation
4. SERVICE FEE
4.1 The consumer will be charged a pro rata service fee in the first month of billing which is subject to the conclusion of this agreement.
4.2 The credit provider shall be entitled to charge the consumer the maximum monthly service fee permitted in terms of the NCA and the regulations thereto.
4.3 Any reduction of the service fee granted to the consumer (including the charging of a discounted service fee at the commencement of the agreement) shall be entirely within the credit provider’s discretion and may at any time be increased to the maximum permissible amount, subject to such notice as may be required by the NCA, if any, being given to the consumer.
5. INTEREST
5.1 The consumer shall be obliged to pay interest on the balance of the principal debt from time to time at the rate specified in the Schedule, calculated daily and compounded monthly in arrears on the date the monthly installments are payable in terms of the schedule.
5.2 In the event that the consumer fails to pay any installment or any other amount due on the due date, such overdue amounts shall bear interest at the maximum interest rate applicable to an agreement of this nature, as prescribed by the National Credit Act and any Regulations thereto, at the specific time of default.
5.3 Subject to the provisions of the NCA and the Regulations thereto, the interest rate shall be calculated at a variable rate which is linked to the SA Reserve Bank Repurchase Rate (“Repo Rate”).
5.4 The calculation of interest shall be in accordance with the NCA and the Regulations thereto.
5.5 The credit provider will communicate changes to the interest rate to the consumer.
6. INSURANCE
6.1 The consumer shall enter into a credit life insurance agreement with an insurer of his/her choice, in terms of which he/she is insured against death and disability for an insured amount not exceeding the consumer’s outstanding obligations in terms of this agreement.
6.2 The credit provider may offer to the consumer further optional insurance in relation to his/her obligations in terms of this agreement.
6.3 The consumer hereby authorises the credit provider to pay the insurance premiums in respect of the aforesaid policies, as set out in the schedule to this agreement, on behalf of the consumer to the insurer(s), and to recover such amount(s) as paid on behalf of the consumer.
6.4 The consumer shall have the right to reject any particular insurance policy proposed by the credit provider and to substitute a policy of his or her own choice, provided that such policy complies with the terms of this agreement.
6.5 The consumer hereby admits that he/she has exercised a free choice in respect of the insurer with which the aforementioned insurance policy/ies is concluded. Further, the consumer confirms that he/she had an unqualified unrestricted free choice as to:
6.5.1 whether a new policy(ies) is taken out or whether an existing policy(ies) is used for the purpose of clause 6.1;
6.5.2 which insurer issues the policy(ies) and which institution or person will act as intermediary; and
6.5.3 that such free choice was exercised freely without any coercion or inducement as to the manner in which he/she exercised such free choice.
6.6 The consumer confirms that he/she understands his/her freedom of choice as explained and that such freedom of choice was explained to him/her before any decision was made as to what policy(ies) to utilise for the purposes of clause 6.1 and 6.2.Should the consumer choose to substitute a policy of his or her own choice the consumer undertakes to give written proof to the satisfaction of the credit provider of the policy so substituted in terms of this agreement before the receipt of the loan amount advanced in terms of this agreement.
6.7 The consumer hereby cedes the aforementioned credit life insurance policy/policies (whether proposed by the credit provider or substituted by the consumer) to the credit provider to secure the consumer’s indebtedness in of this agreement.
6.8 The consumer shall notify the credit provider immediately of any potential claim in terms of the abovementioned insurance policy or policies and shall fully comply with all the terms of such insurance policies.
7. PAYMENT OF INSTALMENT
7.1 The consumer shall pay to the credit provider the instalments specified in the schedule to this agreement.
7.2 Any instalment due in terms of this agreement, is due and payable on or before the last day of each calendar month unless prior alternative written arrangement is made with the credit provider.
7.3 Should the consumer prepay any amount, the outstanding balance will reduce, however the consumer will not be entitled to skip any payment. The consumer is entitled to make a payment before the stipulated payment date in terms of the agreement but may not withhold payment in any given month as long as there is an outstanding balance.
7.4 Subject to the consumer’s rights in terms of the common law, he/she shall not be entitled to withhold payment of any instalments or other amounts owing to the credit provider. The consumer will not be entitled to set off against any instalments or other amounts payable in terms hereof, any present or future claim, which the consumer may have against the credit provider, from whatever cause arising.
7.5 All instalments shall be paid by way of a standard or an early debit order (the choice of which will be at the credit provider’s election), and the consumer authorises the credit provider to instruct the consumer’s bank to deduct a variable amount directly from the consumer’s bank account and to pay the amount due to the credit provider. The variable amount is the monthly instalment, as well as any other amounts that may be due, from time to time, by the consumer in terms of this agreement.
7.6 The debit order authorisation and mandate in terms of this agreement may be ceded or assigned to a third party if the credit provider cedes or assigns the consumer’s indebtedness to it in terms of this agreement to that party.
7.7 Subject to clause 21, the credit provider may allow the consumer to make payment at the address of the credit provider, as detailed in the schedule or by such other method as the credit provider may deem fit.
7.8 The consumer may at any time, without notice or penalty, prepay any amount due to the credit provider under this agreement. The credit provider will credit each payment made under the agreement to the consumer as of the date of receipt by the credit provider of that payment, and will do so as follows:
7.8.1. firstly to satisfy any due or unpaid interest;
7.8.2. secondly to satisfy any due or unpaid fees or charges; and
7.8.3. thirdly to reduce the amount of the principal debt.
8. CREDIT LIMIT
8.1 The credit provider may increase or decrease the credit limit upon the consumer’s instructions and in accordance with the NCA
9. STATEMENTS OF ACCOUNT
9.1 The credit provider shall deliver to the consumer a statement of account in the form prescribed by the NCA.
9.2 Such statements shall be delivered at regular intervals, not exceeding three months
9.3 The statements shall be delivered to the consumer as per the consumer’s preferred method of delivery reflected on the schedule.
9.4 The consumer shall be entitled to dispute all or part of any incorrect credit or debit in a statement of account by delivering a written notice to the credit provider.
9.5 The fact that a consumer did not receive a statement in a particular month does not release the consumer’s liability to pay any amount due under this agreement.
9.6 Should the consumer not receive a statement, the consumer is to bring this to the credit provider’s attention and may obtain a balance telephonically.
10. EARLY SETTLEMENT
10.1 The consumer is entitled to terminate this agreement at any time either with or without notice to the credit provider, by paying the settlement amount.
10.2 The amount, which is required to settle this agreement (“settlement amount”), is the total of the unpaid balance of the principal debt at the time and the unpaid interest charges and all other fees and charges payable by the consumer to the credit provider up to the settlement date.
10.3. The credit provider shall provide a settlement letter which sets out the settlement amount upon the request of the consumer and such statement letter shall be valid for seven business days after delivery to the consumer.
11. BREACH, DEBT COLLECTION AND COLLECTION CHARGES
11.1. In the event of the consumer failing to pay any amount due in terms of this agreement, the credit provider shall be entitled to either:
11.1.1. suspend or close the credit facility by giving the consumer written notice at least 10 days before the facility is closed;
11.1.2. mmediately submit an early debit order instruction to the consumer’s bank to collect the outstanding amount, notwithstanding that such instruction is presented to the consumer’s bank in the same month as the consumer failed to pay;
11.1.3. deduct such arrear amount from the consumer’s bank account through an additional debit order, which deduction made through an additional debit order will be without prejudice to the credit provider’s rights in terms of this agreement;
11.1.4 track the consumer’s bank account and the amount owed by the consumer will be deducted and paid to the credit provider as soon as there are sufficient funds in the account, in which event payment may occur on a date that is not the consumer’s usual debit order deduction date;
11.1.5. nstruct a firm of debt collectors registered in terms of the Debt Collectors Act, Act 114 of 1998 or a firm of attorneys to collect payment of the amount due in terms of the agreement on behalf of the credit provider
11.2 Subject to the provision of the Debt Collectors Act and the Regulations thereto, any debt collector collecting the debt due to the credit provider shall be entitled to make contact with and demand payment from the consumer by way of personal or telephonic consultations, send or deliver letters of demand to the consumer, or to take any other lawful step to collect the amount due.
11.3 In the event of the credit provider instructing a firm of debt collectors or attorneys to collect the debt from the consumer, the credit provider shall be entitled to charge the consumer collection costs as provided for in clause 12 hereunder.
12. BREACH AND LEGAL PROCEEDINGS FOR THE ENFORCEMENT OF THE AGREEMENT
12.1 In the event of the following facts occurring-
12.1.1 the consumer failing to pay any amount due to the credit provider on the due date for such payment or breaching of any of the terms of this agreement; or
12.1.2 the consumer being placed under provisional or final sequestration; or
12.1.3 the consumer committing an act of insolvency as defined in the Insolvency Act, 1936; or
12.1.4 a judgment being granted against the consumer in respect of any debt which remains unsatisfied for a period of seven days after the granting of such judgment; or
12.1.5 any property of the consumer being attached in execution of any debt;
12.1.6 then and in any such event, the credit provider shall, without prejudice to any other rights which it may have in law, be entitled to claim immediate payment of the full balance owing by the consumer in terms of this agreement then owing by the consumer to the credit provider, including default
12.2. If the consumer is in default in terms of this agreement, the credit provider may draw the default to the notice of the consumer in writing and propose that the consumer refer the credit agreement to a debt counsellor, alternative dispute resolution agent, consumer court or ombuds with jurisdiction, with the intent that the parties resolve any dispute under the agreement or develop and agree on a plan to bring the payments under the agreement up to date.
12.3. Before instituting legal action for the enforcement of the agreement, the credit provider shall comply with the provisions of the NCA
13. DEFAULT ADMINISTRATION COSTS AND COLLECTION COSTS
13.1 If the consumer defaults in any payment obligation under this agreement, the credit provider may levy and the consumer will be obliged to pay such default administration charges as is permitted by the NCA and the regulations thereto. Such charges will be equal to the charges payable in respect of a registered letter of demand in an undefended action in terms of the Magistrates Court Act together with necessary expenses incurred in delivering the letter
13.2 The credit provider will be entitled to charge the consumer collection costs in respect of the enforcement by the credit provider of the consumer's payment obligations under this agreement. These collection costs will not exceed the costs incurred by the credit provider in collecting the debt
13.2.1 to the extent limited by Part C of Chapter 6 of the NCA; and
13.2.2 in terms of:
supreme Court Act, 1959 and the rules of the Court;
ii. the Magistrates Courts Act, 1944 and the rules of the Court;
iii. the Attorneys Act, 1979; and
iv. the Debt Collectors Act 1998, whichever is applicable to the enforcement of the credit agreement.
13.3. Subject to the Magistrates Courts Act and the Supreme Court Act (including the rules thereto) any legal costs payable by the consumer referred to in the previous paragraph shall be on the attorney and client scale.
14. CERTIFICATE OF BALANCE
A certificate purporting to be signed by any manager of the credit provider, whose appointment and position need not be proved, shall constitute sufficient evidence of the amount due to the credit provider by the consumer, as well as any other fact mentioned therein, unless the amount of the indebtedness or such other fact is rebutted by the consumer on a preponderance of probability. As such, the certificate shall constitute prima facie evidence.
15. USE OF THE CREDIT FACILITY
15.1. The consumer will be issued with a card, which remains the property of the credit provider and upon demand must be returned.
15.2. The card may be used to make purchases at Associated stores/stores displayed on the card and the card needs to be produced on each purchase.
15.3. The consumer is required to sign a sales voucher (slip)
15.4. The consumer is responsible for the safekeeping of the card and lost / stolen cards may be reported to 010 211 1120.
15.5. In the event that the consumer fails to notify the credit provider of loss of the card, the consumer will be liable for all purchases charged to the account until such time the consumer reports the card as lost.
16. CESSION AND ASSIGNMENT
16.1. The consumer shall not cede, assign or transfer any of the rights or obligations in terms of this agreement without prior written consent of the credit provider.
16.2. The credit provider shall be entitled, subject to the NCA, to cede, assign and/or transfer its rights and obligations under this agreement.
17. ADDRESSES FOR RECEIVING OF DOCUMENTS
17.1. All process (including summonses), documents, pleadings and notices relating to this agreement shall be served or given to the credit provider at 6 Eastern Service Road, Eastgate, Sandton, 2090 (and no other address) unless such address has been changed in writing as provided hereunder.
17.2. All process (including summonses), documents, pleadings and notices relating to this agreement may be served or given to the consumer at the address mentioned in the schedule to agreement,unless such address has been changed in writing as provided hereunder
17.3. As such, the parties choose the aforesaid addresses as their respective domicilia citandi (an address where service of the aforesaid documents may be effected).
17.4. Either party to this agreement may change their address by delivering to the other party a written notice of the new address by hand, registered mail or electronic mail.
18.DISPUTE RESOLUTION
The consumer may resolve a complaint by way of alternative dispute resolution, file a complaint with the National Credit Regulator, or make an application to the National Consumer Tribunal.
19. DEBT COUNSELLING
In terms of section 86 of the NCA the consumer may apply to a debt counsellor, in the prescribed manner and form, to be declared over-indebted.
20. CREDIT INFORMATION
20.1 In terms of Section 81 of the NCA the credit provider is obligated to take all reasonable steps to prevent the extension of reckless credit. The consumer therefore authorises the credit provider, as follows, with regard to the consumer's personal credit information, notwithstanding the confidentiality of such information: -
20.1.1 to enquire regarding the consumer's credit profile and repayment behaviour from any credit bureau, credit register or other credit provider;
20.1.2 to supply or submit information regarding the consumer's credit profile or repayment behaviour to any credit bureau, credit register or other credit provider;
20.1.3 to disclose the above information as required in law;
20.1.4 to retain records of the consumer's personal and credit information in any data base in accordance with the provisions of the NCA.
20.2 The consumer has the right to contact the credit bureau, to have his or her credit record disclosed and to have inaccurate information corrected.
21.CONTACT DETAILS
The following contact details are hereby disclosed: Customer Care: 010 211 1120 National Credit Regulator: 086 062 7627 Credit Ombudsman: 086 166 2837 Credit Bureau: 086 1128 364
22. PERSONAL INFORMATION AND PROTECTION
22.1. The consumer gives the credit provider consent to collect and/or process the consumer’s personal information insofar as it is necessary for the credit provider to fulfil its obligations under this agreement.
22.2. The credit provider shall, at all times, take reasonable steps to ensure that appropriate security measures are in place for the protection of the integrity and confidentiality of the consumer’s personal information collected and/or processed by the credit provider.
23. INDULGENCE
No relaxation or indulgence granted by the credit provider to the consumer will be deemed to be a waiver of any of the credit provider’s rights in terms hereof, and such relaxation and indulgence will not be deemed a novation of any of the terms and conditions of this agreement, or create any estoppel against the credit provider. Any such indulgence, leniency or extension granted will not amount to a breach of any of the terms of this agreement by the credit provider.
24.GENERAL
24.1 The consumer confirms and acknowledges that the terms and conditions of this agreement, including the Schedule and his/her obligations there under, have been explained to him/her and that he/she understands them in full and agrees to them.
24.2 References in this agreement to the singular shall include the plural and vice versa and references to the masculine gender shall include the feminine and neuter genders and vice versa.
24.3 Each clause of this agreement shall be severable from the remainder of the agreement and should any clause in this agreement be found to be invalid, such invalidity shall not affect the validity of the remainder of the agreement.
24.4 This agreement, including and consisting of the schedule, the terms and conditions of the agreement, the declaration of income, expenses and financial obligations by the consumer, the affordability assessment and the credit application, constitutes the entire agreement between the parties and no amendment, alteration, consensual cancellation or waiver shall be valid or binding on the parties unless reduced to writing and signed by the consumer and an authorised representative of the credit provider.
24.5 The consumer hereby warrants that the information supplied in the application for credit regarding his/her marital status is correct.
24.6 In the event of the consumer being married in community of property, he/she warrants that his/her spouse has consented to the conclusion of this agreement in writing and that his/her signature has been attested to by two witnesses.
24.7 This contract complies with the Commissioner’s direction under section 20(7) of the Value Added Tax Act 89 of 1991.
https://issuu.com/jdgdigital/docs/ic_generic_ts_cs_booklet-1
1. GENERAL INFORMATION
1.1. Abacus Insurance Limited (“Abacus”) (registration number 2007/035136/06): A duly registered non-life Insurer and the underwriter of Tech Insurance Cover (the “Cover”). Abacus is an authorised Financial Services Provider: FSP no. 47063;
1.2. JD Consumer Electronics and Appliances (Pty) Ltd trading as Incredible Connection is a Juristic Representative of Abacus Insurance Ltd (FSP 47063) and Abacus Life Ltd (FSP 47062) both authorised Financial Services Providers.
1.3. Individual Policyholder: the owner or purchaser of the Electronic Equipment covered for loss, theft and damage in terms of this Tech Insurance Cover.
2. EXPLANATION OF IMPORTANT WORDS
2.1. “Cover Option and Value” means Mobile Device or TV or Computer cover. Values as set out in the Premium tables;
2.2. “Coverable Electronic Equipment” means the Electronic Equipment for which there is a Tech Insurance Cover option available in the store where You purchased the Electronic Equipment;
2.3. “Electronic Equipment” means any laptop, desktop, tablet, TV or Mobile Device identifiable by a unique product, serial or MSISDN number as indicated on the Tax Invoice and linked to this Policy;
2.4. “Excess” means the amount payable by You prior to Abacus settling the claim. It is the part of Your loss that is not covered by Abacus;
2.5. “MSISDN” means the Mobile Station International Subscriber Directory Number allocated to Your Mobile Device by Your Network Provider;
2.6. “Mobile Device” means the cellular phone, tablet or handheld device identified by an International Mobile Equipment Identity (“IMEI”) number or valid proof of purchase and covered in terms of this Policy;
2.7. “Network Provider” means the seller of the cellular contract linked to the Mobile Device covered in terms of this Policy;
2.8. “Original Purchase Value” means the purchase price that You paid for Your Electronic Equipment;
2.9. “Period of Cover” means either 12 months or 24 months applicable to the Cover Option You selected upon the purchase of Your Electronic Equipment;
2.10. “Premium Table” means the table on the back of the Insurance Cover Policy pack;
2.11. “Policy” means this Tech Insurance Cover with all necessary disclosures as included in the pack including the Tax Invoice that was issued by the seller to You when You purchased Your Electronic Equipment;
2.12. “Tax Invoice” means the receipt or till slip, which You must obtain from the seller of the Electronic Equipment as proof of purchase, containing the purchase price, date, full details of the Electronic Equipment, and the premium paid for the Cover Option You have selected. The Tax Invoice forms part of this Policy and You must attach the Tax Invoice to this pack and keep it in a safe place;
2.13. “Uneconomical to Repair” means the cost to repair the Electronic Equipment is in the sole discretion or opinion of Abacus not financially feasible;
2.14. “Us/Our/We” means Abacus;
2.15. “Valid Claim” means a claim for the replacement or repair of Your Electronic Equipment linked to this Policy, that complied with all the requirements as set out in paragraph 7 of this Policy; and
2.16. “You/Your/Yours” means the person whose Electronic Equipment is insured in terms of this Policy.
3. THE POLICY
The Cover Conditions, Period and Terms of this Policy are:
3.1. This Policy can only be bought simultaneously with the purchase of Coverable Electronic Equipment;
3.2. Upon payment of the premium applicable to the Cover Option available for the Electronic Equipment that You have purchased, this Policy will be linked to that specific Electronic Equipment;
3.3. Only 1 (one) Electronic Equipment can be linked to this Policy;
3.4. If Your Electronic Equipment linked to this Policy is lost or stolen or if it is damaged to such an extent that it is Uneconomical to Repair, Abacus will, in its sole discretion, either replace the Electronic Equipment with the same or similar Electronic Equipment.
In the event that the same or a similar product cannot be sourced, Abacus will pay the Original Purchase Value to You.
3.5. In the event that it is economical to repair Your Electronic Equipment Abacus will repair Your Electronic Equipment;
Abacus may in its sole discretion decide to replace Your Electronic Equipment with the same or similar Electronic Equipment, or pay out the Original Purchase Value, even if it is economical to repair;
3.6. In the event that Abacus decides to pay the Original Purchase Value to You, it will only be paid in South African Rand and into a verified and active South African Bank account in Your name;
3.7. This Policy allows for only 1 (one) claim in the case of loss, theft or damage where the Electronic Equipment is Uneconomical to Repair. This Policy will terminate upon the settlement of a Valid Claim in these instances;
3.8. For a repairable damage You may submit a maximum of 3 (three) Valid Claims and this Policy will terminate after the settlement of the third Valid Claim in these circumstances;
3.9. Upon the settlement of a Valid Claim by Abacus, all ownership in respect of the Electronic Equipment linked to this Policy transfers to Abacus and Abacus becomes the legal owner of the Electronic Equipment;
3.10. This Policy will lapse at the end of the Period of Cover selected by You; and
3.11. Please note the excesses payable in respect of approved claims as set out in paragraph 8 below.
4. OVER OR UNDER INSURANCE
4.1. Please ensure that the Cover Option and Value that You select corresponds with the value and type of the Electronic Equipment that You purchased;
4.2. In the event that You choose a Cover Option Value lower than the Original Purchase Value of Your Electronic Equipment the maximum pay out will be the Cover Option Value that You selected; and
4.3. In the event that You choose a Cover Option Value higher than the Original Purchase Value of Your Electronic Equipment the maximum pay out will be equal to the Original Purchase Value of Your Electronic Equipment;
5. PREMIUM
5.1. The Cover Options and Values in the Premium Table clearly indicate the premium payable for the Cover Option and Value selected by You;
5.2. The premium for the Cover Option and Value that You wish to link to Your Electronic Equipment is payable together with the purchase price of the Electronic Equipment when You purchase the Electronic Equipment.
6. EXCLUSIONS
You will not be able to submit a claim in terms of this Policy in the following circumstances:
6.1. If You were negligent in safeguarding the Electronic Equipment against loss, theft or damage. The Electronic Equipment must in all circumstances be reasonably safeguarded by You against theft, loss or the incurred damage. Any negligence by You in this regard will lead to the rejection of a claim in terms of this Policy;
6.2. If the Electronic Equipment is stolen from any premises unless such theft is accompanied by unauthorised entry to or exit from such premises;
6.3. If the Electronic Equipment is stolen from any unattended vehicle unless:
6.3.1. the Electronic Equipment is contained in a completely closed and securely locked portion of the vehicle to be out of sight of any visual inspection from outside the vehicle; or
6.3.2. the vehicle is locked and housed in a securely locked building of substantial construction;
6.4. If the damage of the Electronic Equipment is as a result of inherent vice, wear and tear, gradual deterioration, depreciation, repairing or restoring;
6.5. If the damage to the Electronic Equipment is covered by the manufacturer’s warranty;
6.6. If You deliberately or negligently immerse the Electronic Equipment in any liquid, powder, or soil;
6.7. If the Electronic Equipment is confiscated, detained, or nationalised whether by customs or other similar authority; and
6.8. If the damage to the Electronic Equipment is caused by riots, war, civil war or warlike operations.
7. HOW TO CLAIM
The following claims procedure must be carefully followed in order to avoid any delays in the settlement of Your claim.
In the case of Mobile Devices:
7.1. If Your Mobile Device is lost or stolen, You must immediately notify Your Network Provider if applicable, request them to blacklist the Mobile Device and to deactivate Your Mobile Device’s MSISDN number and to issue You with an ITC number;
7.2. Once an ITC Reference Number has been allocated, You must report the loss or theft of the Mobile Device to Your nearest police station and obtain a police affidavit detailing what, when, where and how the incident happened together with a police case number. No claim will be considered by Abacus without a police case number. Please note that no police case number will be provided without an ITC number in case of a Mobile Device;
In the case of any other Electronic Equipment:
7.3. You must report the loss or theft of the Electronic Equipment to Your nearest police station and obtain a police affidavit detailing what, when, where and how the incident happened together with a police case number. No claim will be considered by Abacus without a police case number;
7.4. You must complete the steps in 7.1., 7.2. and 7.3., and notify Abacus of Your claim within 14 (fourteen) days of the theft, loss or incident that caused the damage to the Electronic Equipment by phoning Abacus on 0800 777 444;
7.5. Abacus will provide You with a claim form which You must complete correctly and in full;
7.6. On the claim form You will find a list of the additional documents that must be submitted to Abacus together with the claim form;
7.7. The claim form together with the additional documentation may be submitted to Abacus at one of the following addresses:
7.7.1. Email: ceadclaims@abacus-insurance.co.za ;
7.7.2. Facsimile: 086 674 1495;
7.7.3. Call: 0800 777 444;
7.7.4. The nearest store where You purchased Your Electronic Equipment; or
7.7.5. Hand deliver at: 171 Katherine Street, Building 3, Sandown, Sandton, 2031
7.8. Claims will be processed provided that all required documentation has been submitted to Abacus;
7.9. You will always be kept informed of the progress of Your claim by SMS to the phone number that You provided on the claim form;
7.10. In the event of a claim, Abacus will within 2 (two) business days after all required documents in respect of the claim have been received, inform the claimant if the claim is valid, rejected or disputed;
7.11. Abacus reserves the right to cancel the Policy if there is any evidence of, or attempted submission of a fictitious claim, fraud or misrepresentation;
7.12. Claims must be submitted to Abacus within 6 (six) months of the Incident. Failure to do so will result in the benefit being lost;
7.13. In the event that Your claim is rejected, Abacus will furnish You with reasons for the rejection; and
7.14. In the event of a claim being rejected and legal action not being commenced within 6 (six) months after the expiry of the 90 (ninety) day representation period, all benefits afforded under this Policy in respect of any such claim shall be forfeited.
8. EXCESSES
8.1. The first amount payable, otherwise referred to as “excess”, is the amount You must pay to Abacus prior to the settling of an approved claim. Payment can be made at the store when collecting Your replace
8.2. The following excesses will apply:
8.3. The claim replacement unit can only be issued upon payment of the excess.
8.4. The excess must be paid at the applicable store where the claim was submitted and a replacement unit is to be issued.
9. REINSTATEMENT RULE
This Policy is a fixed-term Policy and cannot be reinstated after the expiry of the Period of Cover or termination as per section 3.7. and 3.8. or if cancelled as per section 10.2.
10. COOLING-OFF PERIOD/CANCELLATION
10.1. The Policyholder can cancel this Policy within the first 31 (thirty-one) days of inception of the Policy if no claim has been received prior to the cancellation;
10.2. The Policyholder must submit this instruction in writing to Abacuswithin 31 (thirty-one) days of inception of the Policy; and
10.3. All premium payments made in respect of the Policy so cancelled will be refunded in full provided there has been no claim submitted and paid before receipt of the cancellation notice.
11. NO RIGHTS TO OTHER PERSONS
Nothing in this Policy shall give rights to any person other than the Policyholder and the Policyholder may not cede or assign his rights in terms of this Policy to any person without the written consent of Abacus.
12. OTHER INSURANCE
If the Policyholder has other insurance providing the same cover as per thisPolicy, then in the event of a claim in terms of this Policy, Abacus shall notbe liable to pay or contribute more than their rateable proportion of the total claim.
13. CLAIM RECOVERY
13.1. If, after the payment of a claim for stolen or lost Electronic Equipment, the whereabouts of the Electronic Equipment is identified, You shall render all reasonable assistance to Abacus to recover the Electronic Equipment; and
13.2. In the event of a claim for Electronic Equipment that is Uneconomical to Repair, You will after receipt of the Original Purchase Value, hand the damaged Electronic Equipment to Abacus.
14. COMPLAINTS PROCEDURE
14.1. Should You have any complaints regarding this Policy, please contact Abacus (contact details below) and have the following information ready:
14.1.1. Your Insurance Cover Policy with Your Tax Invoice (till slip)
14.1.2. Identity Number; and
14.1.3. Nature of Enquiry.
14.2. If Your complaint is not resolved within 30 (thirty) days, You may refer it to the Ombudsman for Short-term Insurance or the Financial Sector Conduct Authority.
15. IMPORTANT CONTACT DETAILS
As an insurance policyholder or prospective insurance policyholder, you have th right to the following information:
1. NEVER FEEL PRESSURISED TO BUY THIS POLICY AND KEEP YOUR TAX INVOICE OR TILL SLIP AS IT FORMS PART OF THIS POLICY
2. ABOUT THE INSURER AND FINANCIAL SERVICES PROVIDER
ABACUS INSURANCE LIMITED
A registered non-life Insurer and an authorised Financial Services Provider, Reg. No.2007/035136/06, FSP no. 47063.
Physical Address: 171 Katherine Street, Building 3, Sandton, 2031
Postal Address: PO Box 4208, Johannesburg 2000
Toll Free: 0800 777 444
Fax: 086 674 1495
COMPLIANCE DEPARTMENT
Telephone: 0800 777 444
Email: compliance@abacus-insurance.co.za
Also see sections 1 and 15 of Your Policy Terms and Conditions for other important information and contact details of:
- Abacus Head Office
- Abacus Customer Care
- Abacus Claims Department
- Abacus Compliance Department
- Short-term Insurance Ombudsman
- Financial Sector Conduct Authority
JD Consumer Electronics and Appliances Proprietary Limited trading as Incredible Connection is a duly authorised Juristic Representative of Abacus and authorised to sell Tech Insurance Cover and collect its premiums on behalf of Abacus.
3. OTHER MATTERS OF IMPORTANCE
3.1. You must be informed of any material change to the information referred to in this disclosure.
3.2. Your copy of the Policy is included in the Policy Pack.
3.3. This is a non-life insurance policy.
3.4. Your premium is paid in cash upon purchase of Your Policy Pack.
3.5. If any complaint to Abacus is not resolved to Your satisfaction, You may submit the complaint to the Short-term Insurance Ombudsman, or the Financial Sector Conduct Authority. Their contact details are in section 15 of Your Policy Terms and Conditions.
4. IMPORTANT NOTICE REGARDING CLAIMS
4.1. Complete all forms in ink if applicable.
Incorrect or non-disclosure by you of relevant facts may influence Abacus on any claims arising from Your contract of insurance.
A polygraph or any lie detector test is not obligatory in the event of a claim and the failing of such a test, where voluntarily undertaken, may not be the sole reason for the rejection of a claim.
1. This Promotion is promoted by Incredible, a division of JD Consumer Electronics and Appliances (Pty) Ltd (Reg No. 1963/002315/07)(NCRCP13549) and Connect Financial Solutions (Pty) Ltd (Reg No.2018/431596/07)(NCRCP11158), a subsidiary of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) and with Incredible Connection being a brand of the JD Group (the “Promoter”). In association with Storvault as a third party of this Promotion.
2. This Promotion shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008, the National Credit Act No. 34 of 2005 and Electronic Communications and Transactions Act No. 25 of 2002.
3. These Terms and Conditions should be read with the online Terms and Conditions displayed on incredible.co.za and Storvault General terms and conditions
4. Promotion Period
The Promotion runs from 1 July 2023, (the “Promotion Period”). Subject to stock availability.
5. Who Can Participate
You are entitled to participate in this Promotion if you are a natural person, 18 (eighteen) years or older, who is either a South African Citizen or Resident and in possession of valid identification documents. The Promoter reserves the right, at any time, to verify the validity of a Participant (including but not limited to a participant’s identity and age) and to reject any Participant who has not complied with these Terms and Conditions. Errors and omissions may be accepted at the Promoter’s sole discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
6. Storvault Cloud Services Terms and Conditions.
7. General
7.1 The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this Promotion in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this Promotion agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the Prize, or from participation in this Promotion.
7.2 This Promotion is only valid for purchases in South Africa.
7.3 The laws of the Republic of South Africa govern this Promotion. If any provision or part of these Promotion Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Promotion Rules shall remain in force. Any violation of these Promotion Rules will result in the immediate disqualification of the transgressing Participant from the Promotion.
7.4 The Participant has the discretion to consent to participate in marketing activities, including having his/her photograph taken and published on the Promoter’s website or other media.
7.5 A Participant has the discretion to consent to the Promoter sending marketing material during and after this Promotion and voluntarily provides their personal information in accordance with the Protection of Personal Information Act (“POPIA”) to the Promoter, its associated agencies and third party service providers running the Promotion. You can view our External Privacy Statement at External Privacy Statement__FINAL_2021.05_08112021 (Published) /
7.6 The right of a Participant to any benefit or right conferred as a result of participating in the Promotion will only be fully vested when the Participant has successfully complied with the criteria of the Promotion.
7.7 The Promoters decision is final, and no correspondence will be entered into.
7.8 By participating in this Promotion, a Participant agrees to all the Promotion Rules set out above, without exception.
7.9 A copy of these Promotion Rules is available at incredible.co.za
DEFINITIONS
COLLECTION OF PERSONAL INFORMATION
ACTIVE COLLECTION OF PERSONAL INFORMATION
BY PROVIDING US WITH ANY GOODS, SERVICES OR OPTIONAL INFORMATION YOU ARE CONSENTING TO US TO COLLECT YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THE LAW AND IN THE MANNER DESCRIBED BELOW.
PASSIVE COLLECTION OF PERSONAL INFORMATION
DISCLOSURE / SHARING
SELLING
MONITORING
SECURITY
ACCURATE AND UP TO DATE
RETENTION OF PERSONAL INFORMATION
TRANSFER OF PERSONAL INFORMATION OUTSIDE OF SOUTH AFRICA
USERNAMES AND PASSWORDS
CHILDREN
UNAUTHORIZED USE
QUERIES AND COMPLAINTS
RESOLUTION OF DISPUTES
INTRODUCTION
COMUNITIES
NOT OUR VIEWS
RESPONSE TIME
NO ENDORSEMENT
PROHIBITED CONDUCT
PROHIBITED CONTENT
REPORT
MODERATION
QUERIES AND REINSTATEMENT
RECOURSE
SUSPENSION
BANS
OTHER ACCOUNTS
APPEALS
THIRD PARTY LINKS
Incredible Connection Products, Price Availability
Agreements of Sale
Amounts Payable by You
Payment Methods
Credit card payments
3D Secure:
Bank deposits & Electronic Funds Transfer
EFT Pro:
Masterpass:
Deliveries
Overnight:
Economy:
Free Delivery:
Next Day:
Purchasing Televisions.
Shipping
The Gift Card carries no value unless money is loaded onto the card either in store or electronically. The Gift Card may be used to purchase from any Incredible Connection store in South Africa. Purchases will be deducted from the balance on the Gift Card until there is a zero balance, however the value of the Gift Card balance may be increased at any stage. The Gift Card balance may be checked in store or through the Incredible Connection call centre on 0860011700. The balance as reflected on the Incredible Connection system will be considered binding. All transactions will be honoured to the maximum value of the Gift Card The Incredible Connection Gift Card is valid for a period of 3 (three) years from date of activation or upon full redemption thereof, whichever occurs earlier. However, where the balance of the Gift Card has been increased then it will remain valid for a period of (3) three years from the date of top-up or upon full redemption thereof, whichever occurs earlier – irrespective of the date of activation. Incredible Connection, it’s owners and it’s duly appointed agents will not be held liable for damage, loss, theft or copying of the original Gift Card, and it will not be held liable for any form of reimbursement or compensation of any nature whatsoever.
An electronic Gift Card is an SMS version of the physical Gift Card and the same terms and conditions apply. In addition to the following; Should you not utilize the full value of your Electronic gift card on your first purchase, the balance will be transferred to a physical gift card. The Electronic Gift Card cannot be topped up nor be SMS’d (Transferred) to a third party. Should the Electronic Gift Card be deleted or the Customer’s cellphone lost/stolen, Incredible Connection will be not be liable for any reimbursement of any nature. SMS can be resent, but only to the original number. The usage of the Electronic Gift Card is solely at the risk and discretion of the Customer Incredible Connection will not be held responsible for any cellular network service operator's delay in forwarding an Electronic Gift Card to you The Electronic Gift Card will only be accepted if a valid Electronic gift card number in SMS format is presented to the Cashier
exchanged for cash; or Used for the payment of an account; or no cash change will be given on purchases made with the Gift Card.
You are responsible for the safekeeping of your Gift Card. Keep your Gift Card in a safe place as; if stolen, it may still be used to make purchases. Lost or Stolen Gift Cards will not be replaced or refunded. However, should you be in possession of the gift card number, you can call the Incredible Connection call centre Centre on 0860011700 to report it lost or stolen, we will then block the remaining amount on the Gift Card and transfer it to another Gift Card, available when you next visit an Incredible Connection Store.
For all our purchase terms and conditions please refer to our website at www.incredible.co.za (http//www.incredible.co.za) Our in store signage, Our customer service help line 0860011700 or please ask any one of our store managers.
Entrance criteria:
This means that damage caused by, or evidence of the following (but not limited to) will invalidate the manufacturer’s warranty and will not be covered under the extended warranty either:
General
Quick Online Credit App
Requirements include:
Monthly expense details and your household content insurance and/or Credit Life policy documents.
Privacy & information security policy
Quick Online Credit App.
You have the right to resolve any dispute that may arise between us by way of alternative dispute resolution, or to file a complaint with the National Credit Regulator, or to make an application to the Tribunal as per details below
Contact Details
The following contact details are hereby disclosed:
Amendment of these T&Cs
Subject to the provisions of the National Credit Act, we may, from time to time, update or change these T&Cs. We recommend that you read these T&Cs every time you access and use our website. Amended T&Cs will bear a different version number on the footer of each page of these T&Cs and will supersede and replace any previous T&Cs.
JD Consumer Electronics and Appliances (Pty) Ltd t/a Incredible Connection and its directors, officers and employees shall not be responsible and disclaims all liability for any loss, damage (whether direct, indirect, special or consequential) and/or expense of any nature whatsoever, which may be suffered as a result of or which may be attributable, directly or indirectly, to the above mentioned promotion undertaken by HP and your participation in same.
The entry to the draw to win one of three R40 000 prizes will not be granted to a customer who:
ABOUT THESE TERMS OF PROMOTION
These Terms of the Promotion (Promotion) together with the Incredible Connection Standard Terms and Conditions [https://www.incredible.co.za/terms-conditions/] set out the terms and conditions that will apply when you place an order through Incredible Connection operated website only and you purchase goods advertised as part of this promotion. Please note that the terms and conditions that apply to this promotion differ on certain parts from the terms and conditions that apply to ordering other products. Such differences will be explained later in these Terms. If you are unable to understand, or have any questions about these Terms please contact Incredible Connection on 0860 011 700. Please note that these Terms are subject to change so review and save or print a copy of the current terms and conditions prior to each order that you submit.
The Promotion is the sale of certain online only products through the “Take 20% off Ink” Promotion at checkout on the Incredible Connection website
The Promotion is only applicable to products advertised as per the “Take 20% off Ink” promotion and only on Tuesday, 03 April 2018 as explicitly stated on the Incredible Connection website. No orders made after midnight on the applicable Tuesday, 03 April 2018 will fall within the Promotion. These Terms do not affect your legal (statutory) rights under your applicable national laws relating to the sale of consumer products.
ORDER AND ACCEPTANCE
Each order submitted, which includes the receipt of the full purchase price, constitutes an offer to purchase products. Orders are subject to Incredible Connection’s acceptance and may be refused at Incredible Connection’s discretion, for example in cases where: 5.orders cannot be processed due to an error in information you have provided;5there is an error on the website relating to the products that you have ordered, for example an error relating to the price or description of the product as displayed on the website;
The products that you have ordered are no longer available through the website. After Incredible Connection receives your order, you will receive an email confirming receipt of your order. If you do not receive an email, contact Incredible Connection before you try to place another order for the same product. You will receive an email when your order is being dispatched confirming that your order has been accepted and is on its way to you.
If you have any questions, comments or concerns regarding Incredible Connection’s order acceptance policy, or if you consider that your order was rejected in error, please contact Incredible Connection on 0860 011 700. PRODUCT AVAILABILITY
Incredible Connection will have the right, at any time, to make changes to information about products displayed on the website, for example information about prices, description or the availability of products and Incredible Connection may do so without first giving you notice of the changes. Incredible Connection will not, however, make any changes to the price, availability or description of any product after an order has been accepted. Incredible Connection cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. 2.Due to the stock quantity, each customer may not purchase more than 1 product using this Promotion. CUSTOMER INITIATED ORDER
CANCELLATIONS AND CHANGES
You can make changes to or cancel your order at any time before your order has been processed. To make changes to your processed order, please contact Incredible Connection. If your order has already been dispatched, (you will be able to request a refund of the product please see Return Policy.
DELIVERY
Any delivery dates provided to you in connection with your order are estimates. Although the aim is to provide you with as accurate estimates as possible, Incredible Connection cannot promise that they are accurate
“Take 20% off Ink” promotion is for Incredible Connection online only, on the advertised and mentioned Tuesday, 03 April 2018 at 08:00am and ends on the advertised and mentioned Tuesday, 03 April 2018 at 00:00pm. No purchases will be accepted after midnight on the advertised and mentioned Tuesday, 03 April 2018
Product that is delivered to you will become your property at the time that you receive it provided that Incredible Connection has received full payment for the product. As soon as Incredible Connection has delivered the product to you, you will become responsible for it and for any loss or damage to it thereafter.
Please see the delivery policy for further details.
GENERAL
Participants of this promotion agree that Incredible Connection will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the promotion, or from participation in this promotion. If any provision or part of these rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these rules shall remain in force.
Any violation of these rules will result in the immediate disqualification of the transgressing participant from the promotion.
Targus Work + Play
Promotion:
Promotion Period:
How to qualify:
The article that qualifies for the promotion:
The Offer:
BUSINESS TV LICENSES
Microsoft Office Home , Business, Microsoft Office MAC Home & Student 2016,Microsoft Office Professional &Microsoft Visio Standard
You must accept the License Agreement, www.microsoft.com/useterms . Activation required. Product Key cannot be replaced and cannot be redeemed for cash. Non-commercial use. System Requirements: Microsoft account. Internet access (fees may apply) . Some features may require additional hardware. 1280 x 800 screen resolution. PC: Windows 7 SP1 to Windows 10, 32-bit or 64-bit OS only. 1 GHz processor with SSE2 support. 2 GB RAM . 3 GB available disk space. Mac: Intel processor. Mac OS X version 10.10. 4 GB RAM . 6 GB available disk space. Mac OS Extended partition. Mac and Mac OS are trademarks of Apple Inc.
Microsoft WIN 10 PRO & Microsoft WIN 10 HOME
Once redeemed to your South African Microsoft account, the full code value will be applied and may be used for eligible purchases (exclusions apply) made directly at select Microsoft digital stores. Eligible purchases and prices vary by region, device, and over time. Geography limitations, country and balance restrictions, taxes, and Internet connection fees may apply. Paid subscriptions required for some content. You Must be 13+. Except as required by law, codes cannot be redeemed or exchanged for cash and are not reloadable or refundable. To create a new Microsoft account or to read full terms and conditions (which may change without notice), go to www.microsoft.com/cardterms. Void where prohibited or restricted by law. Cards and codes issued by Microsoft Corp, a Washington Corporation, and/or its affiliates. Microsoft Corporation - One Microsoft Way - Redmond, WA 98052-6399 ? USA
Microsoft Visio Professional
You must accept License Agreement, www.microsoft.com /useterms. Activation Required. Product cannot be replaced if tampered or activated, and cannot be redeemed for cash. System Requirements: Microsoft account. Internet access (fees may apply). Some features may require additional hardware or services. Windows 7 SP1 to Windows 10, 32-bit or 64 bit OS only. 1 Hz processor with SSE2 support. 2 GB RAM. 3 GB available hard disk space. 1280 x 800 screen resolution
Google Play Variable Online ZA
"Valid only for South Africa residents age 13+. Use requires Google Payments account and internet access. Valid for purchases on Google Play only. Not usable for hardware and subscriptions unless specifically noted, see full terms for details. No fees or expiration, subject to full terms. No refunds, any applicable credits will be added to Google Play balance for gift cards for future use. Gift card is not a deposit instrument. Not redeemable for cash or other cards; cannot be applied to credit accounts; not reloadable; cannot be combined with non-Google Play balances, resold, exchanged or transferred for value. Upon purchase user assumes risk of loss, unauthorized use, title for card and should exercise care in this regard. Google Payments account may be suspended or terminated if fraud is suspected. For help or to view balance visit support.google.com/googleplay/go/cardhelp . 2016 Google Payment Corporation. All rights reserved.
Microsoft XBOX
Once redeemed to your South African Microsoft account, the full code value will be applied and may be used for eligible purchases (exclusions apply) made directly at select Microsoft digital stores. Eligible purchases and prices vary by region, device, and over time. Geography limitations, country and balance restrictions, taxes, and Internet connection fees may apply. Paid subscriptions required for some content. You Must be 13+. Except as required by law, codes cannot be redeemed or exchanged for cash and are not reloadable or refundable. To create a new Microsoft account or to read full terms and conditions (which may change without notice), go to www.microsoft.com/cardterms. Void where prohibited or restricted by law. Cards and codes issued by Microsoft Corp, a Washington Corporation, and/or its affiliates. Microsoft Corporation - One Microsoft Way - Redmond, WA 98052-6399 USA
AlwaysOn Digital
The use of this prepaid voucher constitutes acceptance of the following Terms and Conditions. To redeem this card go to www.alwayson.co.za or call 0861 468 7768. This prepaid card may not be redeemed for cash and no credit balance will be given as change. Data is valid for 60 days from redemption of voucher number only usable in an AlwaysOn WiFi hotspot",
UBER Rider
You will be issued a voucher containing a promotional code. Successful redemption of the promotional code will be subject to applicable terms and conditions Link: www.uber.com/legal/terms/za
PlayStation Wallet
This voucher code is issued by Sony Interactive Entertainment Network Europe Limited and is redeemable only against the issuer by users holding a SEN account (previously known as PlayStation? Network account) registered in South Africa. User must be aged 7 or over and require parental consent if under 18. SEN accounts are subject to the PlayStation? (PSN) Terms of Service. Access to the PlayStation, Plus content/services to which this voucher code relates is subject to the PSN Terms of Service and any specific additional conditions applying to content/services available via the subscription including the Software Usage Terms. PlayStation, Plus content/services vary by subscriber age. Online features of specific games may be withdrawn on reasonable notice www.playstation.com/gameservers .Service availability is not guaranteed. If you do not wish to accept these terms, do not purchase this voucher code.
Deezer 1 Month Subscription Digital
This code can only be used once and gives you access to Deezer Premium+ for 1 month. It is the user's responsibility to check for compatible devices. This product requires data, which is not included. This code must be redeemed within twelve months of the purchase date, or it will expire. Deezer shall not be held liable for any losses or damages resulting from the loss or theft of the code by any third party. In order to use this code, you must be registered or register, and have accepted the Terms of Use of the Deezer offer. Registration is only open to residents of South Africa over 18 years old or subject to parental permission. Content of the service may change subject to the music catalogues available at the time of activation. Any use of the service must be strictly personal,lawful and within family context. Trademarks are owned by Deezer, For more information, contact customer support on www.deezer.com/help.Full terms and conditions can be found at www.deezer.com
MyTopDog DIG
This virtual voucher is issued by Top Dog Internet Sales (Pty) Ltd trading as MyTopDog. This virtual voucher can only be used once on the website www.mytopdog.co.za Once redeemed, it gives you access to the learning material for the subject of your choice for a period of 1 month. In order to access the learning material on the MyTopDog website you must have access to the internet. This product requires wifi access or data, which is not included. This virtual voucher cannot be exchanged, refunded or returned even in a case of loss, theft or damage. You may not resell this virtual voucher. This virtual voucher expires within 12 months from the day you purchased it. MyTopDog shall not be liable for any losses or damages as a result of loss, theft, damage or fraudulent use of the virtual voucher by any third party. You must register as a user in order to use this virtual voucher and by so doing you accept the terms and conditions at www.mytopdog.co.za
Electronic Software Download:
This item does not contain a disc; it is a product key that will be emailed to you and that requires a download from Office.com. You will receive a separate email with the link and activation code to download the software after placing your order. Vouchers and or Voucher codes cannot be redeemed or exchanged for cash and are not reloadable or refundable.
Digital Voucher:
This is a prepaid voucher code that can be redeemed for services against the applicable issuer. You will receive a separate email with your redemption code and instructions after placing your order. Broadband, Wi-Fi or 3G internet connection required (system dependent). User responsible for internet connection fees. Vouchers and or Voucher codes cannot be redeemed or exchanged for cash and are not reloadable or refundable.
Cellalur Repairs
|
iPhone 6 |
R849.00 |
|
iPhone 6 Plus |
R999.00 |
|
iPhone 6s |
R999.00 |
|
iPhone 6s Plus |
R1,599.00 |
|
iPhone 7 |
R1,799.00 |
|
iPhone 7 Plus |
R1,999.00 |
|
iPhone 8 |
R2,599.00 |
|
iPhone 8 Plus |
R2,999.00 |
|
iPhone X |
R4,899.00 |
Incredible Tech Services can set up your new PC/Mac, tablet or gadget in store.
If you need a hand with your new laptop or PC or don’t want the hassle of configuring settings, we’re available to help at your local Incredible Connection
1. WOW – Standard set up will to get your PC up and running straight away, we’ll get you working in no time. As well as upgrading your new computer to the latest Windows 10, we’ll also set up a Windows account, install essential apps and create the recovery media. R399
2. WOW – Intermediate set up will to get your PC up and running straight away, we’ll get you working in no time. As well as upgrading your new computer to the latest Windows 10, we’ll also set up a Windows account, install essential apps and create the recovery media, and set up your new computer exactly the way you want. This service also includes setting up your email accounts, installation of any hardware or software purchased and personalising your desktop, as well as moving your files & folders from your old device to your new computer, transferring all your music, videos & photos R699
3. WOW – Advanced set up will to get your PC up and running straight away, we’ll get you working in no time. As well as upgrading your new computer to the latest Windows 10, we’ll also set up a Windows account, install essential apps and create the recovery media, and set up your new computer exactly the way you want. This service also includes setting up your email accounts, installation of any hardware or software purchased and personalising your desktop, as well as moving your files & folders from your old device to your new computer, transferring all your music, videos & photos. Additionally this service also features a one-to-one 30 minute in store tutorial, where we'll show you how to make the most of your new Windows 10 computer. We’ll show you how to personalise your desktop and lock screen, create a PIN/ picture password and take you through apps such as Contacts, Photos and News. We’ll then show you how to use the new features including Cortana, Microsoft Edge and the Action Centre. R999
4. WOW – Mobile We’ll unpack your new device, check over the contents and make sure nothing’s damaged, insert any memory or SIM cards and check they all work and set up your accounts, personalise your settings and help you download crucial apps R199
5. WOW – Tablet We’ll unpack your new device, check over the contents and make sure nothing’s damaged, insert any memory or SIM cards and check they all work and set up your accounts, personalise your settings and help you download crucial apps R299
6. WOW – Apple Standard We’ll get your new MacBook up and running in no time. As well as updating your new computer to the latest release we’ll also set up your Apple account, install essential apps and create the recovery media.
7. WOW - Apple Intermediate We’ll set up your new MacBook exactly the way you want. We’ll also set up a Apple account, install essential apps plus we’ll set up your email accounts, install any hardware or software purchased, personalise your desktop and more.
8. WOW - Apple Advanced We’ll set up your new MacBook exactly the way you want plus set your Apple account, install essential apps and set up your email accounts, install any hardware or software purchased, personalise your desktop and more. Includes a 1-1 30 minute instore tutorial
9. WOW - PlayStation Standard We’ll unpack your new device, check over the contents and set up your accounts, personalise your settings and help you download crucial apps
10. WOW - PlayStation Advanced We’ll unpack your new device, check over the contents and set up your accounts, personalise your settings and help you download crucial apps as well as install any additional features and purchased games
11. WOW - XBox Standard We’ll unpack your new device, check over the contents and set up your accounts, personalise your settings and help you download crucial apps
12. WOW - XBox Advanced We’ll unpack your new device, check over the contents and set up your accounts, personalise your settings and help you download crucial apps as well as install any additional features and purchased games
The terms and conditions (“terms”) in this document explains your rights and duties in respect of this competition and you must read it carefully as taking part in this competition will mean that you accept these terms and will be legally bound by it.
This competition is promoted by Incredible Connection a Division of JD Consumer Electronics and Appliances (Pty) Ltd (Reg No. 1963/002315/07), a brand of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) (“the Promoter”).
The competition runs from 18th October to 27th October 2019, both dates inclusive. No entries will be accepted after midnight on 27th October 2019.
4. Who Can Enter:
You are entitled to participate in this competition if you are a natural person 18 years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of participants (including but not limited to a participant’s identity, and age) and to reject any participant who has not complied with these Terms and Conditions. Errors and omission may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
5. Exclusions:
Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.
6. How to Enter:
a) SMS your name, email address, and cell phone number to 45210 at a cost of R1.00.
b) Once your SMS is received you will be entered into the competition.
c) Stand a chance to win a Mecer FUNDI 13.3in Notebook valued at R4,500
7. Number of entries per Entrant: One Entry per person.
8. Entry Fee: There is no entry fee to participate in the competition.
9. Prize: One Mecer FUNDI 13.3in Notebook valued at R4,500
10.1 The winner will be chosen randomly under the supervision of an independent accountant, registered auditor, attorney.
10.2 The draw will take place onthe 30th October 2019.
10.3 Should the competition draw be postponed to another date for any reason whatsoever, the new draw date will be published on the website cited below, within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor, attorney or advocate to establish whether it meets the competition qualifying criteria and if so that entrant will be the competition winner (the “winner”), subject to us being able to contact that winner. If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The winner will be notified by Phone Call by the Incredible Connection Marketing Coordinator within 48 hours of the random draw taking place. The Promoter will attempt contact with the winner at least 3 times, but if the Promoter is unable to contact the winner within two days after the first attempt, through no fault of the Promoter, the prize will be awarded to the next eligible winner. The winner will be announced on the promoter’s webpage as cited below.
11. The winner may be asked to participate in marketing activities, including by having his/her photograph taken, but he/she will be entitled to decline to do so.
12.The prize is exclusively for the benefit of the winner and is neither transferable nor exchangeable for cash or otherwise. The prize must be taken up within 3 (three) weeks after the winner has been announced.
13. The winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter as stipulated in clause 5 above.
14. The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the prize, or from participation in this competition. The laws of the Republic of South Africa govern this competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing participant from the competition.
15. The Promoters decision is final, and no correspondence will be entered into. This promotion is in no way sponsored, endorsed or administered by or associated with Facebook.
16. No liability shall lie on the Promoter in favour of any participant, winner (s) and/or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter.
17. By entering into any competition, you consent to the Promoter sending you promotional material during and after the promotion period, in accordance with the Protection of Personal Information Act.
18. Participants of this promotion are voluntarily providing their personal information to the Promoter, its associated agencies and the third party service providers running the promotion in conjunction with the Promoter.
19. By entering this competition, participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information of participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should the participant wish to be removed from all communication
20. By participating in this competition, you agree to all the Competition Rules set out above, without exception.
21. A copy of these Competition Rules is made available at https://www.incredible.co.za/services/terms-and-conditions
DEFINITIONS
RULES
The Competition is not open to –
5.1 directors, members, shareholders, agents, consultants or employees of Ozow or JD Group; or
5.2 the spouse, life partner, business partner or associate, or the natural or adopted parent, child, or sibling, of any of the Persons specified in 5 above; or
5.3 the suppliers of any goods or services in respect of the Competition.
6. An Entrant may not win a Prize if it is unlawful for Ozow to provide a Prize to an Entrant. In the event that an Entrant does win a Prize, and it is unlawful for such Entrant to win a Prize, the Entrant concerned will forfeit the Prize.
7. The data costs, or any other costs, incurred by an Entrant in purchasing good services on any JD Group Website Platform in the ordinary course outside of the Competition Period will apply during the Competition Period.
8. It is the responsibility of all Entrants to ensure that their entry is received by Ozow prior to the closure of the Competition. Any entries which are not received during the Competition Period will not be eligible to participate, regardless of the reason. Ozow or JD Group is not responsible for any entries which are not received by Ozow, whether timeously or at all, regardless of the cause thereof. Without limitation, Ozow, JD Group and their Affiliates are not responsible for any problems or technical malfunction of any telephone network or lines, computer on-line systems, servers, or providers, computer hardware or software failure or malfunction, traffic congestion (whether physical, or on the Internet, telephone lines or at any service provider, web site or other device or medium), or any combination thereof, or any other technical or other problems experienced by an Entrant when entering the Competition.
9. Ozow, JD Group and their Affiliates are not responsible for any injury or damage to an Entrant or any other Person’s computer, mobile telephone or other device used by an Entrant to enter into, or obtain any materials related to, the Competition.
10. To enter the Competition, an Entrant should –
10.1 deposit R200 (two hundred Rands) or more on any of the JD Group Platforms by using the Ozow Platform to make payment for such deposit during the Competition Period; and
10.2 an Entrant is allowed to complete as many deposits in accordance with clause 10.1 above during the Competition Period as the Entrant wishes to, and each of these completed deposits shall constitute an entry into the Competition.
11. The Prize may not be deferred, changed or exchanged for any other item.
12. Ozow do not make any representations or give any warranties, whether expressly or implicitly, as to a Prize, and in particular, but without limitation, makes no representations and gives no warranty that –
12.1 an Entrant’s entry or participation in the Competition will necessarily result in such Entrant winning a Prize; or
12.2 a Prize, or any aspect thereof, will meet an Entrant’s or, if applicable, an Entrant’s partner’s, requirements, preferences, standards or expectation.
13. One Winner will be chosen after the Competition Period within the first week of February 2020. The preliminary Winner will be determined by a panel of judges that are selected by Ozow. The Winner will be chosen by Ozow through the selection of a transaction ID by way of a random draw. Ozow will communicate the transaction ID that has been selected to the JD Group, and the JD Group will contact the Winner by way of the contact details that the JD Group has in its possession pertaining to the Winner. Upon gaining the requisite approval from the Winner, the JD Group will provide Ozow with the Winner’s contact details in order to make the necessary arrangements regarding the Prize. The determination made by the panel of judges concerned will be final and no correspondence will be entered into.
14. The JD Group will attempt to make contact with the Winner at least 3 times, but if the JD Group is unable to contact the Winner after three attempts to do so on the day of the lucky draw, such Winner will forfeit his/her prize and Ozow reserves the right to redraw such prize. If such Winner agrees to accept the Prize subject to these terms and conditions, he/she will be the Winner in the Competition. The Winner will have to forfeit the Prize (and selection of another Winner will be undertaken) if the Winner does not have in their possession all legal documents necessary to effect ownership of the Prize.
15. Each Entrant will only be eligible to receive one Prize from the Competition after the Competition Period.
16. Ozow may invite the Winner to be present when the Prize Winner is announced, to participate in any marketing activities of Ozow or JD Group or both, to appear in person in the electronic media and/or the print media, and/or to endorse, promote or advertise any of the goods sold or services rendered by Ozow or JD Group or both, for which no fee, royalty or other compensation will be payable. The Winner may decline such an invitation.
17. The logistics involved for the Prize in relation to the Competition will be made within 30 (thirty) calendar days of the publication of the Winner by Ozow, or such other time period that is communicated to the Winner by Ozow.
18. Ozow may require the Winner to provide Ozow with such additional information and documentation as Ozow may reasonably require in order to process, confirm and facilitate the Winner’s acceptance of a Prize. JD Group may facilitate the gathering of such information with Ozow. If the Winner refuses to provide Ozow with the requested information or documentation, the Winner will forfeit the Prize.
19. Ozow reserves the right to vary, postpone, suspend, or cancel the Competition and any Prizes, or any aspect thereof, without notice at any time, for any reason which Ozow deem necessary. In the event of such variation, postponement, suspension or cancellation, Ozow agrees to waive any rights, interests and expectations that any Entrants or the Winner may have in terms of the Competition and acknowledge that no Entrant or Winner will have any recourse against Ozow, JD Group or any Affiliates.
20. The Entrants agree that participation in the Competition, and acceptance and/or use of a Prize, or any aspect thereof, is at their own risk.
21. Ozow, JD Group and their Affiliates will not be responsible, and disclaim all liability, for any loss, liability, injury, expense or damage (whether direct, indirect, incidental, punitive or consequential) of any nature, whether arising from negligence or any other cause, which is suffered by any Entrant’s participation in the Competition or the acceptance and/or use by an Entrant, or such Entrant’s partner or friends (if applicable), of any Prize, or by any action taken by Ozow, JD Group in accordance with these terms and conditions. All merchants that the JD Group Website Platforms which promote this Competition are not responsible for any loss or damage whatsoever associated with this Competition in any manner.
22. All Entrants, and in the event of an Entrant’s death, an Entrant’s family, dependants, heirs, assignees or any other beneficiaries of an Entrant’s estate, indemnify and hold Ozow, JD Group and their Affiliates harmless against any claim by an Entrant, or an Entrant’s partner (if applicable), (whether direct, indirect, incidental, punitive or consequential) of any nature, whether arising from negligence or any other cause, relating to any injury, loss, liability, expense and/or damage which an Entrant or its partner may suffer, howsoever arising, in relation to such Entrant’s entry into the Competition and/or acceptance and/or use by such Entrant of a Prize.
23. If an Entrant fails or, if an Entrant’s partner or friend (if applicable) fails, to comply with
any of the terms and conditions, then without prejudice to any other remedy which
Ozow or JD Group may have, –
23.1 such Entrant will be automatically disqualified, and such Entrant will forfeit a Prize (in the event that such Entrant has already won a Prize);
23.2 an Entrant and / or Winner will pay Ozow or JD Group for any loss or damage incurred by Ozow directly or indirectly as a result of (or, if applicable, a partner's) non-compliance, including all legal costs (including attorney and own client costs) which Ozow or JD Group may incur in taking any steps pursuant to an Entrant and / or Winner’s (or partner’s) non-compliance; and
23.3 such Entrants and Winner indemnify and hold Ozow or JD Group harmless against any claim by any Person, (whether direct, indirect, incidental, punitive or consequential) of any nature, whether arising from negligence or any other cause, relating to any death, injury, loss and/or damage which may be suffered howsoever arising in relation to such Entrants’ or Winner’s failure (or that of your partner, if applicable) to comply therewith.
24. These terms and conditions will be construed, interpreted and enforced in accordance with the laws of contract and dispute resolution in the Republic of South Africa.
25. Ozow and the judges' decision on any matter concerning the Competition and/or arising out of these terms and conditions is final and binding on all Entrants and Winner.
26. If the competition is regulated by the Consumer Protection Act, 68 of 2008, it is not intended that any provision of these terms and conditions contravenes any provision of the Consumer Protection Act and therefore all provisions of these terms and conditions must be treated as being qualified, if necessary, to ensure that the provisions of the Consumer Protection Act are complied with
on Act are complied with
This competition is promoted by Incredible Connection a Division of JD Consumer Electronics and Appliances (Pty) Ltd (Reg No. 1963/002315/07), a brand of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) (“the Promoter”).
You are entitled to participate in this competition if you are a natural person 18 years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of participants (including but not limited to a participant’s identity, and age) and to reject any participant who has not complied with these Terms and Conditions. Errors and omission may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
4. Exclusions:
Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.
5. How to Enter:
7.Number of entries per Entrant: One Entry per person.
8. Entry Fee: There is no entry fee to participate in the competition.
9. Winner draw:
9.1 The winner (1) will be chosen randomly under the supervision of an independent accountant, registered auditor, attorney.
9.2 The draw will take place onthe 03rd April 2020.
9.3 The Prize will be couriered to each winner so your delivery address detail will be required to fulfill the delivery. The delivery will be completed by a third party courier service.
9.4 Should the competition draw be postponed to another date for any reason whatsoever, the new draw date will be published on the website cited below, within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor, attorney or advocate to establish whether it meets the competition qualifying criteria and if so that entrant will be the competition winner (the “winner”), subject to us being able to contact that winner. If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The winner will be notified by Phone Call by the Incredible Connection Marketing Coordinator within 48 hours of the random draw taking place. The Promoter will attempt contact with the winner at least 3 times, but if the Promoter is unable to contact the winner within two days after the first attempt, through no fault of the Promoter, the prize will be awarded to the next eligible winner. The winner will be announced on the promoter’s webpage as cited below.
You are entitled to participate in this competition if you are a natural person 18 years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of participants (including but not limited to a participant’s identity, and age) and to reject any participant who has not complied with these Terms and Conditions. Errors and omission may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
5. Exclusions:
Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.
6. How to Enter:
Like the Incredible Connection Page and visit the competition post on Facebook and post a comment with your favourite video game and why you loved it. It is within the Promoters sole discretion to disqualify any participant who posts any inappropriate comment or uses inappropriate language on the Facebook competition post;
7. Number of Entries per Entrant: One
8. Entry Fee: There is no entry fee to participate in the competition.
9. Prize: Custom Built Gaming Desktop valued at R20 000 (hereinafter referred to as the “prize”).
10. Winner draw:
10.1 The winner will be chosen randomly under the supervision of an independent accountant, registered auditor, attorney;
10.2 The draw will take place 28 April 2020
10.3 Should the competition draw be postponed to another date for any reason whatsoever, the new draw date will be published on the website cited below, within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor, attorney or advocate to establish whether it meets the competition qualifying criteria and if so that entrant will be the competition winner (the “winner”), subject to us being able to contact that winner. If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The winner will be notified by ------- Facebook Messenger by the Incredible Connection the Promoter within 48 hours of the random draw taking place. The Promoter will attempt contact with the winner at least 3 times, but if the Promoter is unable to contact the winner within two days after the first attempt, through no fault of the Promoter, the prize will be awarded to the next eligible winner. The winner will be announced on the promoter’s webpage as cited below.
11. The winner may be asked to participate in marketing activities, including by having his/her photograph taken, but he/she will be entitled to decline to do so.
12. The prize is exclusively for the benefit of the winner and is neither transferable nor exchangeable for cash or otherwise. The prize must be taken up within 3 (three) weeks after the winner has been announced.
13. The winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter as stipulated in clause 5 above.
14. The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the prize, or from participation in this competition. The laws of the Republic of South Africa govern this competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing participant from the competition.
15. The Promoters decision is final, and no correspondence will be entered into. This promotion is in no way sponsored, endorsed or administered by or associated with Facebook.
16. No liability shall lie on the Promoter in favour of any participant, winner (s) and/or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter.
17. By entering into any competition, you consent to the Promoter sending you promotional material during and after the promotion period, in accordance with the Protection of Personal Information Act.
18. Participants of this promotion are voluntarily providing their personal information to the Promoter, its associated agencies and the third party service providers running the promotion in conjunction with the Promoter.
19. By entering this competition, participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information of participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should the participant wish to be removed from all communication
20. By participating in this competition, you agree to all the Competition Rules set out above, without exception.
21. A copy of these Competition Rules is made available at ---- www.incredible.co.za
HP NeverStop Laser 1000w – R 500 Incredible Connection voucher
HP NeverStop Laser 1200w – R 600 Incredible Connection voucher
HP Inc Pty Ltd, 12 Autumn St, Rivonia
Thank you for visiting our website and considering the use of our services and products. This agreement sets out the terms and conditions relating to the provision of our Payment Services.
Please ensure that you read this agreement carefully and pay special attention to all terms in bold. By clicking accept you agree to be bound by these terms and conditions and our Privacy Policy.
Please also note that these terms and conditions may change from time to time. If the terms and conditions are amended, you will be required to click accept again when you make use of our Payment Services.
1.1. In this Agreement, unless the context otherwise requires:
1.1.1. “Agreement” means this entire agreement.
1.1.2. “Business Day” means any day or other than a Saturday, Sunday or official public holiday in South Africa.
1.1.3. “Card” means a valid credit or debit card issued by a South African bank in your name.
1.1.4. “Customer”/”you”/”your” means the person who makes use of the Payflex Platform to purchase Goods from a Retailer;
1.1.5. “Default Fee” means the fee of R65.00 (including VAT) charged if you miss an Instalment Payment or part thereof is unpaid, and which will be charged weekly for a maximum of 3 (three) charges until your overdue balance is paid in full.
1.1.6. “Default Interest” means the interest charged on an overdue balance (excluding Default Fees) at a rate of 2.00% per month once the Instalment Plan is deemed to be an incidental credit agreement in accordance with the NCA.
1.1.7. “Goods” means the goods or services that you are buying from the Retailer Site.
1.1.8. “Instalment Plan” means the two weekly payment plan for the Purchase Price of your Goods, showing the amounts due by you, including any Default Fees, and the date on which such amounts are due, and described on the Payflex Platform as the instalment schedule.
1.1.9. “Instalment Payment” means a periodic payment detailed in the Instalment Plan.
1.1.10. “NCA” means the National Credit Act 34 of 2005, together with its regulations, as amended from time to time
1.1.11. “Payflex”/”we”/“us”/”our” refers to Payflex Proprietary Limited, a private company with limited liability duly incorporated under the laws of South Africa, with registration number 2017/406318/07;
1.1.12. “Payflex Platform” means the proprietary technology platform developed by Payflex for purposes of providing the Payment Services;
1.1.13. “Pay-Later Service” means the service offered by Payflex that, subject to the approval by Payflex, allows Customers to pay the Purchase Price over an Instalment Plan;
1.1.14. “Payflex Website” means www.payflex.co.za;
1.1.15. “Payment Service” includes the Pay-Now Service and the Pay-Later Service, and any other service that may be offered to Customers by Payflex;
1.1.16. “Pay-Now Service” means the service offered by Payflex that allows Customers to pay the Purchase Price in full in a single payment;
1.1.17. “Personal Information” has the meaning assigned thereto in POPI;
1.1.18. “POPI” means the Protection of Personal Information Act 4 of 2013;
1.1.19. “Privacy Policy” means the privacy policy as set out on the Payflex Website, as amended from time to time;
1.1.20. “Processing” has the meaning assigned thereto in POPI and “Process” and “Processed” shall have corresponding meaning;
1.1.21. “Privacy Policy” means the Payflex privacy policy accessible on the Payflex Website.
1.1.22. “Purchase Price” means the full purchase price (inclusive of VAT) payable in respect of any Goods purchased by a Customer, including any delivery or other costs included in the price;
1.1.23. “Refund” means a refund of a Purchase Price;
1.1.24. “Retailer” means the retailer who has integrated the Retailer Site with our Payflex Platform in order to provide the Payment Services.
1.1.25. “Retailer Site” means the e-commerce or physical site of the Retailer.
2.1. Upon acceptance of your request for the Pay-Later Service on our Platform, we undertake to pay the Retailer the Purchase Price for the Goods you have selected to purchase on your behalf, and you agree to pay us in accordance with the Instalment Plan, subject to the terms and conditions contained in this Agreement.
2.2. The Goods that you have purchased are governed by the relevant terms and conditions and policies of that Retailer. Your agreement in respect of the Goods is with the Retailer. Your agreement in respect of the Instalment Plan is with us.
2.3. Once you have entered into an Instalment Plan, we cannot amend or cancel any such plan without written confirmation from the Retailer in accordance with clause 10 (Refund Arrangements).
3.1. Upon acceptance of your request for the Pay-Now Service on our Platform, we undertake to settle the Retailer for the Purchase Price for the Goods you have selected to purchase and paid for, subject to the terms and conditions contained in this Agreement.
3.2. The Goods that you have purchased are governed by the relevant terms and conditions and policies of that Retailer. Your agreement in respect of the Goods is with the Retailer.
4.1. If your request for the Pay-Later Service is approved, Payflex shall pay to the Retailer the Purchase Price for the Goods on your behalf.
4.2. Where you have entered into an Instalment Plan, we will continue to fulfil our obligations to you unless the Instalment Plan is terminated in accordance with this Agreement.
4.3. We do not guarantee access to the Pay-Later Service and reserve the right to decline your request for the Pay-Later Service at our sole discretion, even if you have previously paid your instalments in full and on time on other transactions.
4.4. Our discretion will always be exercised reasonably.
5.1. In respect of the Pay-Later Service:
5.1.1. In return for us paying the Retailer the Purchase Price on your behalf for the Goods, you agree to pay us in accordance with the Instalment Plan plus any applicable Default Fees charged when an Instalment Payment is not received on time or paid in full, subject to the conditions set out in clause 8 (Missed Payment) below.
5.1.2. You confirm that all of the information that you provide to us is true, complete, accurate and correct, and that you will immediately notify us if any of this information changes.
5.1.3. If your application is not complete or if you don’t provide us with any required documentation, we may contact you to obtain the required information or documentation, or we may approve or decline your application.
5.1.4. You confirm that you:
5.1.4.1. are a permanent resident of South Africa;
5.1.4.2. are over 18 years of age;
5.1.4.3. lawfully reside in South Africa on a permanent basis;
5.1.4.4. are permanently employed or self-employed in South Africa;
5.1.4.5. are not currently over-indebted;
5.1.4.6. are not going through financial difficulty;
5.1.4.7. have not been declared you mentally ill or unfit by a court;
5.1.4.8. have not applied for or are currently under administration, provisional or final sequestration or debt review;
5.1.4.9. have a valid debit or credit card issued by a South African bank in your name.
5.1.5. You unconditionally and irrevocably agree that we are entitled to debit your Card account in accordance with the Instalment Plan, including any Default Fees.
5.1.6. You agree to have sufficient funds available in your Card account to cover all Instalment Payments when due in full, or alternatively to pay the Instalment Payments in full before the due date.
5.1.7. You agree to pay all amounts due under the Instalment Plan irrespective of any issue or dispute with respect to the Goods or the Retailer, regardless of whether you currently own or have the Goods in your possession.
5.1.8. You agree that each Instalment Plan entered into is a new transaction and that your use of the Payflex Platform and the Payment Services is at our discretion, and that there is no guarantee that the Payflex Platform or the Payment Services will be available for any purchase of Goods.
5.1.9. You agree not to apply any set-off or other deduction from any Instalment Payment for any reason including any dispute or issue you may have with the Retailer, the Retailer Site or in relation to the Goods supplied by the Retailer.
5.2. You are liable for any fees or costs that your bank may charge you when payment is made using your Card.
5.3. You agree that we are not responsible for the delivery, suitability or quality of any Goods you have elected to purchase and you agree to contact the Retailer in the event of any issue with the Goods or if you wish to return any Goods.
5.4. You agree to keep your account details and password private and confidential, and that you are responsible for any orders placed using your account details and any unauthorised use of your account.
5.5. You agree to contact us immediately if you reasonably suspect that your account may have been used or will be used by a unauthorised third party or if you suspect fraudulent activity on your account.
6.1. We do not guarantee and have no responsibility for:
6.1.1. the suitability, quality or delivery of any Goods purchased by you from the Retailer; or
6.1.2. the availability of any Goods,
all of which are the responsibility of the Retailer.
6.2. Any dispute that you have about the Goods (including but not limited to the return of Goods) must be resolved directly with the Retailer.
6.3. We will not be liable to you if any Retailer refuses to accept our Payment Services for any Goods purchased. You will not have the right to claim anything from us or to institute any counterclaim against us or to apply set-off against us on this basis or any other basis whatsoever.
6.4. You cannot withhold any payments on the Instalment Plan as a result of any disputes that you may have with the Retailer.
6.5. If you have a dispute with a Retailer, that dispute will not entitle you to:
6.5.1. instruct us to refuse to pay the Retailer for Goods purchased by you; or
6.5.2. refuse to pay us for payments already made to the Retailer, irrespective of whether such payment was made in respect of the Goods that are the subject-matter of a dispute, or
6.5.3. instruct us to reverse a payment already made to the Retailer.
7.1. No fees or interest will be charged in respect of the Instalment Plan, provided that all Instalment Payments are paid in accordance with the Instalment Plan.
7.2. No fees will be charged to open or use a Payflex account.
7.3. Default Fees and Default Interest will be charged in accordance with clause 8 and 9 below if an Instalment Payment is not paid in full on the due date as detailed in the Instalment Plan.
8.1. The Instalment Plan provided to you will serve as the account for the payments required under the Instalment Plan and will indicate the due date for each Instalment Payment to be made.
8.2. If we have not received an Instalment Payment on its due date, then we will automatically charge a Default Fee to the Instalment Plan and will continue to charge an additional Default Fee every week thereafter, until either (i) we have received full payment on your outstanding balance (including any Default Fees) or (ii) you have been charged a maximum of three (3) Default Fees on an Instalment Plan.
8.3. In the event that we are unsuccessful in obtaining payment from your Card account on the due date, you authorise us to take payment of an Instalment Payment including any Default Fees from your Card account 3 (three) days after the original due date and if that is not successful, 7 (seven) days after the original due date.
8.4. We reserve the right to further try and recoup any Instalment Payment and any Default Fees at any later dates.
8.5. Payflex reserves the right, in its absolute discretion to waive or defer any Default Fees. Any express election we make to temporarily or permanently waive payment by you of a Default Fee or other amount due to us under an Instalment Plan does not imply a waiver of any other amount due and we reserve all rights to make demand for such amounts.
8.6. Total Default Fees charged shall be capped at the lower of R195.00 (including VAT) or 50% of the Purchase Price (including VAT).
9.1. If there is an unpaid balance on your Instalment Plan post the final Instalment Payment date then:
9.1.1. we may charge Default Interest on any overdue amount (excluding Default Fees) once the Instalment Plan is deemed to be an incidental credit agreement in accordance with the NCA.
9.1.2. Default Interest will be calculated on a daily basis and added to the outstanding balance (in other words, compounded) on a monthly basis.
9.1.3. To the extent permissible in law, you may also be charged default administration charges and collections costs incurred.
9.2. We may approach a court to take judgment against you for the debt owed by you to us in terms of this agreement. If we do, a certificate signed by any one of our managers (whose appointment and authority need not be proved) stating the amount that you owe us and the applicable interest rate, shall be accepted as sufficient proof of your indebtedness and shall be deemed correct unless you are able to prove otherwise.
9.3. The address that you gave us when registering for the Pay-Later Service application is the address that you choose where legal documents may be served on you. If we are able to serve documents on you electronically, the e-mail address that we have on record for you will be used. If you wish to change your physical address, e-mail address and/or cellphone number, you must give us notice hereof and any such change will take effect 7 Business Days after we receive such notice.
9.4. If you have a query or complaint, contact our customer services department at support@clinthendricks.co.zafor a resolution. If you are not satisfied with the outcome of your query or complaint, you have the right to resolve the matter by way of alternative dispute resolution. If this Agreement becomes an incidental credit agreement, you can file any complaints with the National Credit Regulator (contact number 0860 627 627) or make application to the National Credit Tribunal.
10.1. Any full or partial return of the Goods is subject to the Retailer’s returns policy and applicable laws and must be settled with that Retailer.
10.2. We will only amend an Instalment Plan and process a Refund once the Retailer has requested us to do so in writing.
10.3. The Instalment Plan is automatically adjusted by the Payflex Platform by applying the refund amount to the last instalment first and working backwards to the other instalments.
10.4. For full refunds, the refund amount will be equal to the sum of instalments paid to date
10.5. For partial refunds, if the refund amount is greater than the instalments still due, then we will refund you the difference and mark the Instalment Plan as paid up; if the refund amount is less than the instalments still due, then we will adjust the Instalment Plan accordingly to reflect the revised amount still due.
10.6. Where a cash refund is due to you, we will credit your Card account, which may take up to 7 (seven) Business Days to reflect on your Card account.
10.7. If a Retailer refunds you directly in cash, vouchers or the like, you will remain responsible for payment of the Instalment Plan, notwithstanding such refund.
10.8. You can view your revised Instalment Plan on the Payflex Customer Portal.
11.1. Your privacy is very important to us and we will use reasonable efforts in order to ensure that any information, including Personal Information, provided by you, or which is collected from you or third parties, is stored in a secure manner.
11.2. You undertake to furnish us with all information, including Personal Information, and/or documentation required by us.
11.3. You agree to give honest, accurate and current Personal Information about yourself to us and to maintain and update such information when necessary and you agree to indemnify us against any losses or harm we may incur as a result of our reliance on inaccurate information about you provided to us.
11.4. You agree and consent that we may transmit to registered credit bureau(s) information concerning –
11.4.1. this Agreement and the termination thereof; and
11.4.2. any non-compliance by you with the terms of this Agreement.
11.5. You acknowledge that such credit bureau(s) may provide a credit profile and possibly a credit score on your creditworthiness. You have the right to contact such credit bureau(s), to have the credit record(s) disclosed and to correct any inaccurate information.
11.6. You agree that we may seek information from any credit bureau when assessing your application, and at any time during the existence of this Agreement.
11.7. You acknowledge and expressly consent that we may Process your Personal Information:
11.7.1. to verify information that you provided to us and generally make whatever enquiries we may deem necessary from any source whatsoever;
11.7.2. to conclude this Agreement and for purposes of providing the Payment Services to you and complying with your instructions;
11.7.3. to prevent, detect and report fraudulent and criminal activities and to identify the proceeds of unlawful activities and combat money laundering activities and to assist law enforcement agencies in this regard;
11.7.4. to comply with any obligation imposed by applicable laws on us, including statutory and regulatory requirements in respect of the storage and maintenance of documents and information;
11.7.5. to comply with valid requests for information, including subject access requests and requests in terms of the Promotion of Access to Information Act 2 of 2000;
11.7.6. to comply with information requests by regulators or bodies lawfully requesting the information (e.g. tax authorities);
11.7.7. to assess Customer complaints;
11.7.8. to provide information to you about products or services which may be of interest to you; and
11.7.9. for internal purposes such as training and monitoring.
11.8. Unless you object, we may share your Personal Information with third parties, including business partners, where it is in our or their legitimate interests to do so, and, if permitted in terms of relevant laws, for purposes of direct marketing.
11.9. You have the right to access your Personal Information held by us. We shall provide you with such access during office hours within a reasonable time after receiving a written request for access.
11.10. You acknowledge that any Personal Information supplied to us is provided voluntarily and that we may not be able to comply with our obligations under this Agreement if you do not provide the required personal information to us.
11.11. By submitting any Personal Information to us in any form you further acknowledge that such conduct constitutes an unconditional, specific and voluntary consent to the Processing, including the storage, of such Personal Information by us under any applicable law in the manner contemplated in clause 11.7 above. This consent is, in the absence of any written objection received from you, indefinite and/or for the period otherwise required in terms of any applicable law.
11.12. Should you believe that we have utilised your Personal Information contrary to applicable law, you agree to first resolve any concerns with us. If you are not satisfied with such process, you have the right to lodge a complaint with the Information Regulator.
12.1. If we need to contact you we may call or text your mobile number or contact you through the email or physical address that you have provided.
13.1. All intellectual property in our Payflex Platform, including any content, images, logos or graphics are owned by us. You must obtain our written permission if you wish to use any such intellectual property.
14.1. You may not cede your rights or delegate your obligations or otherwise assign, novate or transfer your rights and obligations under this Agreement, the Instalment Plan or any Instalment Payment without our consent, which may be withheld in our absolute discretion.
14.2. We may cede our rights and delegate our obligations or otherwise assign this Agreement, any right in this Agreement, or any Instalment Plan or any Instalment Payment to a third party without your consent.
15.1. We will not be liable for anything outside of our reasonable control (for example, a failure of computer systems, or power failures which happen for reasons outside our reasonable control) or any industrial action, or political unrest, war, if this prevents us from providing our usual service.
15.2. To the extent permissible in law, and provided that we did not act fraudulently or with gross negligence, we will not be liable for any loss or damage sustained by you or a third party arising from the use of our Payment Services.
16.1. Nothing in this Agreement shall create, constitute or evidence any partnership, joint venture, agency, trust or employer/employee relationship between us.
16.2. No waiver of any breach of this Agreement shall be deemed to be a waiver of any other, or any subsequent, breach. No failure or delay by any party in exercising any rights, power or privilege under this Agreement shall operate as a waiver, nor shall any single or partial exercise preclude any other or further exercise of any right, power or privilege under this Agreement.
16.3. This Agreement constitutes the entire agreement between us as it relates to a specific purchase of Goods and the relevant Instalment Plan. Each new purchase of Goods by way of the Pay-Later Service and associated Instalment Plan shall form a new Agreement.
16.4. If any provision of this Agreement is held to be invalid, illegal or unenforceable, it will be severed and the remainder of the Agreement will remain in full force and effect.
16.5. This Agreement shall be governed by and interpreted in accordance with the laws of South Africa. The parties irrevocably agree that the courts of South Africa shall have non-exclusive jurisdiction.
16.6. When you use our website or any of our other electronic channels, you do so entirely at your own risk. We cannot be held liable for any damage or loss sustained by you, or a third party, arising out of your access or use of our electronic channels, or reliance on any information contained thereon. You indemnify us accordingly. We do not warrant that the functions provided by these channels will be uninterrupted or error free, or that the website or the server that makes it available are free from viruses or other harmful components. We further do not warrant that the content or information displayed is always accurate, complete and/or current.
16.7. Should you wish to receive copies of documents relating to your account, you must advise us of the manner in which you want these to be delivered to you (provided we have the ability to affect the delivery you choose). In certain instances, we are entitled to charge a fee for such copies.
16.8. We can delay enforcing our rights under this agreement without losing them.
16.9. If we cannot enforce any term under this agreement, it will not affect any of the other terms of this agreement.
16.10. Each and every undertaking and clause as contained herein shall be capable of independent enforcement, thus enabling any court or other competent tribunal to enforce the remainder of this agreement should it adjudge any particular undertaking or portion or clause thereof to be invalid.
This competition is promoted by HIFI CORP a Division of JD Consumer Electronics and Appliances (Pty) Ltd (Reg No. 1963/002315/07), a brand of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) (“the Promoter”).
You are entitled to participate in this competition if you are a natural person 18 years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of participants (including but not limited to a participant’s identity, and age) and to reject any participant who has not complied with these Terms and Conditions. Errors and omission may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
4. Exclusions:
Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.
5. How to Enter:
1. Purchase any product in store or online during the Easter campaign and register your invoice number online to qualify. Layby purchases/payments DO NOT qualify.
2. Once you have registered your details online you will be entered into the competition.
3. Stand a chance to win a share of prizes totalling R50 000 in Easter prizes (Samsung 65 inch TV / Defy 248lt WD Fridge / JBL 3.1 CH Soundbar / Canon Powershot camera / Asus Celeron Notebook / Canon G6040 Printer / 2 x HIFI CORP gift cards worth R4000 each)
4. Stand a chance to win a share of prizes totalling R70 000 in Easter prizes (Razer Wolverine Controller / Razer Huntsman Elite Keyboard / Turtle Beach Headset / Orico Multispandex Rubber 900X400 Mousepad / Redragon Pluto RGB Gaming Mouse Pad / Orico K10P 1000mAh 8W QC3.0 3 Port Power Bank / Orico K1000 1000mAh QC3.0 3 Port Power Bank / Volkano Smart Deux Backpack X5 / Canon Powershot SX430 Camera / Solo Lexington Laptop 15.6" Backpack / 2 Aero Twist Speakers / 15.6" Torino Sleeves X5 / Xbox One Gears
5. Wireless Controller + Cap, Socks and Tshirt / Sonos Move BT/Wi-Fi Speaker / JBL Bar 5.1 Deep Bass Soundbar / Logitech MX Master 2S wireless Mouse x 3 / Canon PIXMA G6040 Continuous Ink Printer / EPSON ECOTANK ITS PRINTER L3060 / Apple Macbook 12-Inch 256GB M3 1.2GHz SG / Sonos Move Bluetooth Wi-Fi Speaker
6. Number of entries per Entrant: One Entry per person. Only one prize per person.
7. Entry Fee: There is no entry fee to participate in the competition.
8. Winner draw:
8.1 The winners (8) will be chosen randomly under the supervision of an independent accountant, registered auditor, attorney.
8.2 The draw will take place bythe 21th April 2020.
8.3 The Prize will be couriered to each winner so your delivery address detail will be required to fulfill the delivery. The delivery will be completed by a third party courier service.
8.4 Should the competition draw be postponed to another date for any reason whatsoever, the new draw date will be published on the website cited below, within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor, attorney or advocate to establish whether it meets the competition qualifying criteria and if so that entrant will be the competition winner (the “winner”), subject to us being able to contact that winner. If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The winner will be notified by Phone Call by the HIFI CORP Marketing Coordinator within 48 hours of the random draw taking place. The Promoter will attempt contact with the winner at least 3 times, but if the Promoter is unable to contact the winner within two days after the first attempt, through no fault of the Promoter, the prize will be awarded to the next eligible winner. The winner will be announced on the promoter’s webpage as cited below.
9.The winner may be asked to participate in marketing activities, including by having his/her photograph taken, but he/she will be entitled to decline to do so.
10The prize is exclusively for the benefit of the winner and is neither transferable nor exchangeable for cash or otherwise. The prize must be taken up within 3 (three) weeks after the winner has been announced.
11.The winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter as stipulated in clause 5 above.
12. The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the prize, or from participation in this competition. The laws of the Republic of South Africa govern this competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing participant from the competition.
13. The Promoters decision is final, and no correspondence will be entered into.
14. No liability shall lie on the Promoter in favour of any participant, winner (s) and/or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter.
15. By entering into any competition, you consent to the Promoter sending you promotional material during and after the promotion period, in accordance with the Protection of Personal Information Act.
16. Participants of this promotion are voluntarily providing their personal information to the Promoter, its associated agencies and the third party service providers running the promotion in conjunction with the Promoter.
17. By entering this competition, participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information of participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should the participant wish to be removed from all communication
18. By participating in this competition, you agree to all the Competition Rules set out above, without exception.
19. A copy of these Competition Rules is made available at https://www.incredible.co.za/services/terms-and-conditions
This competition is promoted by Incredible Connection a Division of JD Consumer Electronics and Appliances (Pty) Ltd (Reg No. 1963/002315/07), a brand of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) (“the Promoter”).
1. This competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.
2. Competition Period:
The competition runs from 24th March to 23rd April 2020, both dates inclusive. No entries will be accepted after midnight on 23rd April 2020.
3. Who Can Enter:
You are entitled to participate in this competition if you are a natural person 18 years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of participants (including but not limited to a participant’s identity, and age) and to reject any participant who has not complied with these Terms and Conditions. Errors and omission may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
4. Exclusions:
Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.
5. How to Enter:
a. Go to the Incredible Connection Facebook competition post and provide us with your answer to the question below.
b. Name 4 Product Features of the Samsung Galaxy S20 Ultra
c. Once your comment is posted you will be entered into the competition (It is within the Promoters sole discretion to disqualify any participant who posts any inappropriate comment or uses inappropriate language on the Facebook competition post)
d. Once your comment is posted you will be entered into the competition.
e. Stand a chance to win a Samsung Galaxy S20 Ultra valued at R26 999.00
6. Number of entries per Entrant: One Entry per person.
7. Entry Fee: There is no entry fee to participate in the competition.
8. Winner draw:
8.1 The winner (1) will be chosen randomly under the supervision of an independent accountant, registered auditor, attorney.
8.2 The draw will take place onthe 30th April 2020.
8.3 The Prize will be couriered to each winner so your delivery address detail will be required to fulfill the delivery. The delivery will be completed by a third party courier service.
8.4 Should the competition draw be postponed to another date for any reason whatsoever, the new draw date will be published on the website cited below, within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor, attorney or advocate to establish whether it meets the competition qualifying criteria and if so that entrant will be the competition winner (the “winner”), subject to us being able to contact that winner. If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The winner will be notified by Phone Call by the Incredible Connection Marketing Coordinator within 48 hours of the random draw taking place. The Promoter will attempt contact with the winner at least 3 times, but if the Promoter is unable to contact the winner within two days after the first attempt, through no fault of the Promoter, the prize will be awarded to the next eligible winner. The winner will be announced on the promoter’s webpage as cited below.
1. PROMOTIONAL PRODUCTS, PARTICIPATING RETAILERS, PROMOTIONAL PERIOD AND PARTICIPANTS
1.1. This promotion is only available on purchases made of any of the products listed below (the “Promotional Products”) within South Africa between Sunday 1st December 2019 and Saturday 29th February 2020 inclusive (the “Promotional Period”). All other products are excluded.
1.2. All Participants must be aged 18 or over and must be a South African resident.
1.3. All Participants are deemed to have agreed to be bound by these terms and conditions.
1.4. Purchases of second hand, refurbished or reconditioned products, or products which are counterfeit or infringe the intellectual property rights of the Canon group of companies in any way (for example, including but not limited to parallel or “grey” products) will not qualify under this promotion.
PROMOTIONAL PRODUCTS
|
Product |
Amount in ZAR |
|
PIXMA G1411 |
R 500 |
|
PIXMA G2411 |
R 350 |
|
PIXMA G3411 |
R 400 |
|
PIXMA G4411 |
R 700 |
|
MAXIFY MB2140 |
R 200 |
|
MAXIFY MB2740 |
R 300 |
|
MAXIFY MB5140 |
R 400 |
|
MAXIFY MB5440 |
R 500 |
|
PIXMA PRO-100S |
R 1,000 |
|
PIXMA PRO-10S |
R 1,500 |
|
imagePROGRAF PRO-1000 |
R 2,000 |
|
GM2040 |
R 800 |
|
PIXMA G5040 |
R 900 |
|
PIXMA G6040 |
R 1000 |
|
i-SENSYS MF113 |
R 300 |
|
i-SENSYS MF237W |
R 300 |
|
MF635/MF645Cx |
R 500 |
2. HOW TO PARTICIPATE
2.1. To enter the cashback promotion, the Participant must purchase a Promotional Product from a Participating Retailer during the Promotional Period. Sunday 1st December 2019 and Saturday 29th February 2020.
2.2. The consumer of the purchased product must submit a valid claim online between 00.00 on Sunday 1st December 2019 and midnight on Tuesday 31st March 2020.
2.3. Claims must be submitted by fully and correctly completing (including specifying a valid EEA product serial number) a claim form online, at https://canon-south-africa-cashback-2019-2020.sales-promotions.com/
2.4. While submitting a claim online, participants will need to scan and upload the original receipt. Participants will then receive an email confirming that their claim has been received. If you do not receive a confirmation email within 24 hours of processing your claim, or do not have access to a computer, please contact cashback@claim-lookup.com
2.5. The Promotional Products are subject to availability while stocks last. Canon will not be liable for the failure of retailers to fulfil orders of Promotional Products during the Promotional Period.
2.6. Canon will not process any claims received after the closing date midnight of Tuesday 31st March 2020. Canon will not process claims which are in its opinion incomplete or illegible. Canon will not be responsible for claims delayed or not successfully received.
2.7. A consumer may only claim up to a maximum of 6 promotional items during the Promotional period. Only one claim per promotional item may be made.
2.8. A customer may only claim once per promotion item bought, based on the specific serial number.
2.9. Dealers and resellers of Canon Products are not legible for Cash back
2.10. This promotion cannot be redeemed in conjunction with any other promotion – unless specifically allowed within the T&C’s of the other promotion
3. CASHBACK
3.1. Participants will receive Cashback in the amounts shown for purchases of Promotional Products.
3.2. Upon receipt and verification of the claim, Canon will arrange for a direct BACS transfer payment to the Participant’s bank account. No alternative arrangement will be entered into and no cash or cheque will be provided.
3.3. Canon will endeavor to transfer via BACS within 4-6 weeks of receipt of a complete and valid claim.
3.4. Only one BACS payment will be issued per valid claim.
3.5. If you are South Africa VAT registered and you receive a cashback, it may reduce the taxable value of your purchase and so you may need to reduce your input tax accordingly.
4. THE PROMOTER
4.1. The promoter is Canon South Africa Pty. Ltd. 1st Floor , Block C , Southdowns Office Park , Southdowns , Centurion ( Reg No. 1999/21667/07 _ Vat # 4940185293 ).
5. DISCLAIMERS
5.1. To the fullest extent permitted by law, Canon shall not be liable for any loss, damage or injury of any nature howsoever caused, sustained by any Participant under this promotion. However, nothing in these rules shall have the effect of excluding or restricting Canon’s liability for personal injury or death caused by the proven negligence of Canon’s employees or agents.
5.2. Canon reserves the right to void, amend, and/or change this promotion at any time without incurring any liability whatsoever.
5.3. Canon reserves the right to audit any claims to ensure compliance with these terms and conditions and to request additional information and supporting documents. Canon reserves the right to exclude claims and/or Participants if it suspects that the promotion is being abused in any way. Canon’s decisions in relation to the promotion are final and no correspondence will be entered into.
6. DATA
6.1. Any personal data submitted to us will be processed by Canon South Africa Pty. Limited, its agents or associated group companies for the purpose of administering this Promotion and, if applicable, for marketing purposes – in cases when Participants have opted-in to receive marketing communication from Canon. For further details of how we use your data when you opt-in for marketing purposes, please see our Consumer Privacy Policy
6.2. If Participants do not wish for their contact information to be used for marketing purposes or to enable Canon to contact them in future regarding similar promotions, they should NOT check the relevant “opt-in” box when completing the claim form.
6.3. The personal data provided is held securely and may be transferred on a secure server outside the EEA.
JD Consumer Electronics and Appliances (Pty) Ltd t/a Incredible Connection and its directors, officers and employees shall not be responsible and disclaims all liability for any loss, damage (whether direct, indirect, special or consequential) and/or expense of any nature whatsoever, which may be suffered as a result of or which may be attributable, directly or indirectly, to the above mentioned promotion/competition undertaken by Canon and your participation in same.
This competition is promoted by Incredible Connection a Division of JD Consumer Electronics and Appliances (Pty) Ltd (Reg No. 1963/002315/07), a brand of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) (“the Promoter”).
1. This competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.
2. Competition Period:
The competition runs from 9th December to 23rd December 2019, both dates inclusive. No entries will be accepted after midnight on 23rd December 2019.
3. Who Can Enter:
You are entitled to participate in this competition if you are a natural person 18 years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of participants (including but not limited to a participant’s identity, and age) and to reject any participant who has not complied with these Terms and Conditions. Errors and omission may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
4. Exclusions:
Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.
5. How to Enter:
a) Go to the Incredible Connection Facebook competition post and provide us with your answer to the question below: Name the steps required to redeem a Spotify Premium Prepaid Card
b) Once your comment is posted you will be entered into the competition (It is within the Promoters sole discretion to disqualify any participant who posts any inappropriate comment or uses inappropriate language on the Facebook competition post)
c) Once your comment is posted you will be entered into the competition.
6. Number of entries per Entrant: One Entry per person.
7. Entry Fee: There is no entry fee to participate in the competition.
8. 1 of 30 Spotify Swag Bags and a 3 Month Spotify Voucher combo valued at R3000 each*
9. Winner draw:
9.1 The 30 winners will be chosen randomly under the supervision of an independent accountant, registered auditor, attorney.
9.2 The draw will take place onthe 6th January 2020
9.3 The Prize will be couriered to each winner so your delivery address detail will be required to fulfill the delivery. The delivery will be completed by a third party courier service.
9.4 Should the competition draw be postponed to another date for any reason whatsoever, the new draw date will be published on the website cited below, within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor, attorney or advocate to establish whether it meets the competition qualifying criteria and if so that entrant will be the competition winner (the “winner”), subject to us being able to contact that winner. If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The winner will be notified by Phone Call by the Incredible Connection Marketing Coordinator within 48 hours of the random draw taking place. The Promoter will attempt contact with the winner at least 3 times, but if the Promoter is unable to contact the winner within two days after the first attempt, through no fault of the Promoter, the prize will be awarded to the next eligible winner. The winner will be announced on the promoter’s webpage as cited below.
10. The winner may be asked to participate in marketing activities, including by having his/her photograph taken, but he/she will be entitled to decline to do so.
11. The prize is exclusively for the benefit of the winner and is neither transferable nor exchangeable for cash or otherwise. The prize must be taken up within 3 (three) weeks after the winner has been announced.
12. The winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter as stipulated in clause 5 above.
13. The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the prize, or from participation in this competition. The laws of the Republic of South Africa govern this competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing participant from the competition.
14. The Promoters decision is final, and no correspondence will be entered into. This promotion is in no way sponsored, endorsed or administered by or associated with Facebook.
15. No liability shall lie on the Promoter in favour of any participant, winner (s) and/or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter.
16. By entering into any competition, you consent to the Promoter sending you promotional material during and after the promotion period, in accordance with the Protection of Personal Information Act.
17. Participants of this promotion are voluntarily providing their personal information to the Promoter, its associated agencies and the third party service providers running the promotion in conjunction with the Promoter.
18. By entering this competition, participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information of participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should the participant wish to be removed from all communication
19. By participating in this competition, you agree to all the Competition Rules set out above, without exception.
20. A copy of these Competition Rules is made available at https://www.incredible.co.za/services/terms-and-conditions
Offer only valid for tertiary students (above the age of 18) teachers, lecturers and faculty staff enrolled for 2020.
In order to claim the discount the following the documentation is needed
• Copy of ID. (Above the age of 18). No drivers licenses will be accepted
• Copy of Student card or registration letter or employment letter (Must be stamped by Educational institution)
• A valid ID for the Student or teacher from the university or higher education institution with the starting and ending dates of enrollment for the students , in case any of the previous are missing then an official letter from the university or institution is needed to proof that the student or teacher are affiliated with the University or institution.
The competition runs from 06 February – 29 February 2020, both dates inclusive. No entries will be accepted after midnight on 29 February 2020.02.05
You are entitled to participate in this competition if you are a natural person 18 years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of participants (including but not limited to a participant’s identity, and age) and to reject any participant who has not complied with these Terms and Conditions. Errors and omission may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.
Facebook: @incredibleconnection
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Twitter: @IncConnection
You will have 10 business days to get in touch with us on any of the above Social Media sites regarding your prize. If after 10 business days we have not been able to contact you, we will select another winner.
a. The draw will take place onthe 5th March 2020.
b. The Prize will be couriered to each winner so your delivery address detail will be required to fulfill the delivery. The delivery will be completed by a third party courier service.
c. Should the competition draw be postponed to another date for any reason whatsoever, the new draw date will be published on the website cited below, within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor, attorney or advocate to establish whether it meets the competition qualifying criteria and if so that entrant will be the competition winner (the “winner”), subject to us being able to contact that winner. If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The winner will be notified by Phone Call by the Incredible Connection Marketing Coordinator within 48 hours of the random draw taking place. The Promoter will attempt contact with the winner at least 3 times, but if the Promoter is unable to contact the winner within two days after the first attempt, through no fault of the Promoter, the prize will be awarded to the next eligible winner. The winner will be announced on the promoter’s webpage as cited below.
Please read this Promotion terms and conditions (“Terms and Conditions”) carefully. Participation in this Promotion will constitute your agreement to comply with these Terms and Conditions. If you do not agree with these Terms and Conditions, please do not participate in this Promotion. This Promotion is only available while Stock lasts. Please refer to this website for the current Terms and Conditions for this Promotion: https://www.samsung.com/za/offer/
All participants during the term of this Promotion agree to be bound by the following Terms and Conditions:
1. Promotion:
1.1. Samsung Galaxy S20+ and S20 Ultra and Samsung Galaxy Buds+ Bundle (“Promotion”).
1.2. The promoter of the Promotion is Samsung Electronics South Africa (Proprietary) Limited, Registration number: 1994/003872/07 and/or its agencies ("Organiser").
2. Promotion Period:
2.1. The Promotion will run from 6th March 2020 (00h00) to 12th March 2020 (23h59) (“the Promotion Period”) at any authorised store, retail outlet or online, within the Republic of South Africa.
2.2. The Redemption period will be open from 6th March 2020 (00h00) to 31st March 2020 (23h59) (“the Redemption Period”) and/or while stocks last. The offer is limited to the first thirty thousand (30,000) redeeming customers.
2.3. The Promotion Period may be extended or curtailed at the discretion of the Organiser.
3. Who may enter:
3.1. All participants must:
(a) be citizens of the Republic of South Africa and/or legal residents of the aforesaid country;
(b) be currently residing in the Republic of South Africa at the date of the commencement of the Promotion Period;
(c) be a natural person and be at least eighteen (18) years old at the date of the commencement of the Promotion Period;
(d) be in the possession of a valid South African identity document at the time of redemption of the Galaxy Buds+ device.
(e) have made a valid purchase of a Samsung Galaxy S20+ or S20 Ultra, with a valid IMEI number, purchased within the Republic of South Africa from an authorised network operator, retail outlet or online.
(f) be in the possession of a valid Proof of Purchase with verifiable details such as IMEI number, outlet from which the device was purchased from, and in other cases, the name of the purchaser.
3.2. Participation in this Promotion excludes the Organiser, their directors, members, partners, employees, agents, consultants, any other person who directly or indirectly controls or is controlled by them or any supplier of goods and services in connection with the Promotion and their spouses, life partners, parents, children, siblings, business partners or associates, unless:
(a) Participation in this promotion does include the Organiser, their directors, members, partners, employees, agents, consultants, any other person who directly or indirectly controls or is controlled by them or any supplier of goods and services, if they personally purchased a Samsung Galaxy S20+ or S20 Ultra for their own personal use. Proof of purchase will be verified at the Promoter’s discretion.
(b) Misrepresentation of customers by in-store sales representatives will result in the disqualification of the claim and possible legal action.
4. How to qualify for the Promotion:
4.1. the participant must:
(a) purchase and activate the Samsung Galaxy S20+ (SM-G985) or S20 Ultra (SM-G988) at any Samsung authorised network operator, retail outlet or online during the Promotion Period to qualify for one (1) x Galaxy Buds+ (SM-R175) per purchased device;
(b) the Promotion excludes the Samsung Galaxy S20 (SM-G980) from the offer. Therefore, purchase of the S20 device does not qualify for the redemption of the Galaxy Buds+ offer.
(c) download the Samsung Members application (“App”) from the Google Play Store or Galaxy Apps on the purchased S20+ or S20 Ultra, and be a registered subscriber of the Samsung Members service managed by the Organiser.
(d) Redeem the Galaxy Buds+ device through the Samsung Members App between the period of 6th March 2020 and 31st March 2020, or while stocks last. The Buds+ offer is limited to the first thirty thousand (30,000) redeeming customers or while stocks last. (“Redemption Period”).
4.2. Claims to redeem the Galaxy Buds+ device in respect of the device purchased during the Promotion Period and/or Redemption Period will not be accepted or processed after the 31st of March 2020 (23h59).
4.3. Proof of purchase of the device will, at the sole discretion of the Organiser, be required by means of an upload function as part of the redemption process.
5. Can I qualify more than once for the Promotion?
5.1. The Promotion is limited to one (1) Galaxy Buds+ device per valid device purchased (identifiable by the unique IMEI number).
5.2. Should there be any dispute in this regard, the Organizer shall be sole adjudicator of the dispute and the Organiser’s decision shall be final.
6. Offer:
6.1. The Promotion will afford the participant the opportunity to receive one (1) Galaxy Buds+ device per a device purchased.
6.2. The Galaxy Buds+ device is not transferable. No substitution, cash redemption, or assignment of the Galaxy Buds+ device is permitted.
6.3. The Galaxy Buds+ device may differ from that shown on the promotional material with regard to colour and specs and same shall be subject to availability and in the Organiser’s sole discretion to select same.
7. Terms of Delivery:
7.1. Delivery of the Galaxy Buds+ device will occur within four (4) weeks of receipt of confirmation of the participant’s valid and correct delivery details that have been supplied by the participant through the Samsung Members application.
7.2. Should the participant fail to supply valid delivery details upon redemption of the Galaxy Buds+ device through the Samsung Members application, the Galaxy Buds+ device will be forfeited.
7.3. Delivery of the Galaxy Buds+ device will occur by way of courier and the Organiser does not accept any responsibility for late/non arrivals and/or any damage to the Galaxy Buds+ device that may arise during its delivery to the participant.
7.4. Delivery will not be made to any stores nationwide, the customer will need to provide their personal address and not that of the store.
7.5. Sales representatives within participating stores may not claim the Samsung Galaxy Buds+ on behalf of a purchasing customer. Participants must redeem the Galaxy Buds+ on their own behalf.
7.6. In the event that the participant is unreachable (either telephonically or during the time of delivery) or fails to claim the Galaxy Buds+ device after two (2) attempts to deliver over a period of ten (10) working days, the Galaxy Buds+ device shall be forfeited.
7.7. The participant or a participant’s representative accepting the delivery on their behalf, must present a valid identity document at the time of delivery.
7.8. Deliveries will only be made within the borders of the Republic of South Africa.
7.9. Deliveries will occur from Monday to Friday during regular office hours (08h00 to 17h00) and no deliveries will be made on public holidays or over the weekends.
8. Limitation of Liability:
8.1. To the extent permitted by Consumer Protection Act No 68 of 2008 and any other applicable law:
(a) The participant and/or winner(s) hereby indemnifies the Organiser against any direct, indirect, special, incidental, consequential or punitive damages or loss of any kind regardless of how this was caused, and whether it arose under the law of contract or delict or otherwise, because of the participant’s entrance to the Promotion.
(b) The Organiser excludes all warranties (express or implied), representations and liabilities regarding this Promotion (other than for death or personal injury caused by its negligence and/or fraud).
(c) All personal information exchanged with the usage of third party applications will not be monitored or controlled by the Organiser. The participant bares the responsibility to ensure that it is aware of the terms and conditions applicable to usage of 7th party applications. The participant understands and agrees to indemnify the Organiser from all liability arising from whatsoever nature.
9. General:
9.1. In accordance with the confidentiality policies and practices of the Organiser, none of the entry details of any participant in this Promotion will be disclosed or used by the Organiser for any purposes other than for entry into the Promotion and in accordance with clause 9.7 below.
9.2. The participant is bound by the Samsung Members application terms and conditions, where more specifically, only one (1) account per Device is permitted to be registered for use of the Samsung Members application. Should there be any dispute in this regard, the Organisers shall be sole adjudicator of the dispute and the Organizers decision shall be final.
9.3. The Samsung Members application is downloadable from Galaxy Store and Google Play Store and it is supported on the Samsung Galaxy S20+ and S20 Ultra. The Organiser reserves the right, at any time, to verify the validity of participants (including a participant’s identity, age and place of residence) and to reject any participant who has not agreed to these Terms and Conditions. Errors and omission may be accepted at the Organiser's discretion. Failure by the Organiser to enforce any of its rights at any stage does not constitute a waiver of those rights.
9.4. If this Promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Organiser, including but not limited to technical difficulties, unauthorized intervention or fraud, the Organiser reserves the right, in its sole discretion, to the fullest extent permitted by law: (a) to disqualify any participant; or (b) to modify, suspend, terminate or cancel the Promotion as appropriate, subject to the approval of relevant regulatory authorities.
9.5. Data charges may be incurred for downloading the Samsung Members application. Network rates apply.
9.6 Participants acknowledge and accept that the Organiser shall utilise a third party agent to contact the participant to arrange delivery. In order to affect the contacting and delivery process, the Organiser shall provide the participant’s information to such third party agent.
9.7 Details of participants will not be used by the Organiser for Samsung related communication should the participants opt-out to receive further communication from the Organizer.
9.8 Information regarding the Promotion that is published on authorized advertising material will also form part of the Terms and Conditions of the Promotion.
9.9 The Organiser may in its sole discretion amend these Terms and Conditions at any time, without notice, and such amendments shall be deemed to have taken effect from the date of publication of the revised Terms and Conditions on the Organiser’s website http://www.samsung.com/za/offer/ The onus rests on the participant to constantly check the website for updates to the Terms and Conditions.
9.10 The Organiser reserves the right, at any time, to verify the validity of participants (including a participant’s identity, age and place of residence) and to reject any participant who has not agreed to these Terms and Conditions. Errors and omission may be accepted at the Organiser's discretion. Failure by the Organiser to enforce any of its rights at any stage does not constitute a waiver of those rights.
9.11 If this Promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Organiser, including but not limited to technical difficulties, unauthorized intervention or fraud, the Organiser reserves the right, in its sole discretion, to the fullest extent permitted by law: (a) to disqualify any participant; or (b) to modify, suspend, terminate or cancel the Promotion as appropriate, subject to the approval of relevant regulatory authorities.
9.12 Save as permitted by law, the Organiser reserves the right to cancel, suspend or terminate this Promotion, without notice at any time, and such cancellation, suspension or termination shall be deemed to have taken effect from the date of publication on the Organiser’s website http://www. Samsung.com/za/offer/ liability shall lie against the Organiser in favour of any participant, winner(s) and/ or third party arising from such cancellation, suspension or termination. Therefore, the participant waives his/her right which they may have against the Organiser and hereby acknowledge that they will have no right of recourse or claim of any nature whatsoever against the Organiser.
9.13 This Promotion is governed by these Terms and Conditions, as well as those of the relevant authorized participating stores, associated with this Promotion.
9.14 Any dispute or claim arising out of or in connection with the Promotion shall be governed by and construed in accordance with the laws of South Africa.
9.15 To the extent that these Terms and Conditions conflict with the terms and conditions of Samsung Members application, these Terms and Conditions will take precedence.
9.16 The Organiser accepts no liability or responsibility, whether occasioned by any circumstance not foreseeable and not within its reasonable control for late or delayed delivery of the Galaxy Buds+ device owing to, but not limited to, stock unavailability, strike, lock out, destruction of the Galaxy Buds+ device on route by any means, any civil commotion or disorder, riot, threat of war, any action taken by governmental authority or public authority of any kind, fire, explosion, storm, flood, earth quake or other acts of God.
9.17 If part or all of any clause of these Terms and Conditions is illegal, invalid or unenforceable:
(a) It will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible; and
(b) It will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will continue to have full force and effect.
10. Consumer Protection Act:
10.1 To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (the "Consumer Protection Act"), no provision of the Terms and Conditions are intended to contravene the applicable provisions of the Consumer Protection Act, and therefore all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the Consumer Protection Act are complied with.
11. JD Consumer Electronics and Appliances (Pty) Ltd t/a Incredible Connection and its directors, officers and employees shall not be responsible and disclaims all liability for any loss, damage (whether direct, indirect, special or consequential) and/or expense of any nature whatsoever, which may be suffered as a result of or which may be attributable, directly or indirectly, to the above mentioned promotion/competition undertaken by Samsung Electronics South Africa (Proprietary) and your participation in same.
This competition is promoted by Incredible Connection a Division of JD Consumer Electronics and Appliances (Pty) Ltd (Reg No. 1963/002315/07), a brand of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) (“the Promoter”).
The competition runs from 24th February – 02nd March 2020, both dates inclusive. No entries will be accepted after midnight on 02nd March 2020.
You are entitled to participate in this competition if you are a natural person 18 years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of participants (including but not limited to a participant’s identity, and age) and to reject any participant who has not complied with these Terms and Conditions. Errors and omission may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.
8. Winner draw:
8.1 The winner (1) will be chosen randomly under the supervision of an independent accountant, registered auditor, attorney.
8.2 The draw will take place onthe 10th March 2020.
8.3 The Prize will be couriered to each winner so your delivery address detail will be required to fulfill the delivery. The delivery will be completed by a third party courier service.
8.4 Should the competition draw be postponed to another date for any reason whatsoever, the new draw date will be published on the website cited below, within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor, attorney or advocate to establish whether it meets the competition qualifying criteria and if so that entrant will be the competition winner (the “winner”), subject to us being able to contact that winner. If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The winner will be notified by Phone Call by the Incredible Connection Marketing Coordinator within 48 hours of the random draw taking place. The Promoter will attempt contact with the winner at least 3 times, but if the Promoter is unable to contact the winner within two days after the first attempt, through no fault of the Promoter, the prize will be awarded to the next eligible winner. The winner will be announced on the promoter’s webpage as cited below.