• Questions & Answers
• Repairs, exchanges and returns
• My Incredible Connection online account
• Click & Collect
• Trade-in your Device
• Returns and Refunds

1. Place your order online.

Add your items in the basket as normal, but when placing your order choose 'Click & Collect' from the delivery options.

2. Choose a store.

Select your prefered store from the drop down list and continue to payment.

3. Complete order.

Follow the rest of the checkout process to complete your order.

4. Email Confirmation

You will receive an Order Confirmation Email to confirm your order is placed. We'll then show you when you can expect your order to be ready. Once you’ve confirmed your order, we’ll send you a "Ready For Collection" email. (This is a separate email from your order confirmation.) If it is a paid click & collect order, once you receive a ready for collection email, you can collect whenever you are ready. For unpaid click and collect orders, once you receive a ready for collection email, orders need to be collected within 7 days.

Frequently Asked Questions

Here are some of the most popular questions. If you cannot find the answer you are looking for, please contact us via our Customer Contact Centre and we will get back to you within 48 hours.

What is Click & Collect

Click & Collect lets you buy online, and collect in store. This means you can get your goods quicker, without any delivery charge!

How does Click & Collect work?

Here's how it works:

• During checkout, choose Click & Collect and select your store.
• Once you’ve confirmed your order, we’ll send you a "Ready For Collection" email. (This is a separate email from your order confirmation.)
• Bring your ID and order number to the store and pick up your items.
• Look for the “Click & Collect” point in store, or ask one of our friendly staff.
• You smile broadly as you walk out with your brand new items.

Why should I choose Click & Collect?

Customer benefits of using Click & Collect:

• There are no extra charges for Click & Collect.
• In some instances you may even get your purchase sooner than expected!
• It gives you the freedom to buy online and collect when and how it suits you.
• You choose when to collect your items in one of our stores. No need to wait for a delivery.
• Click and collect is a very convenient, cost free way of shopping – no delivery fees will be charged.
• The item is not in your closest store? Find a store that has stock and click and collect there.
• Click and Collect allows you to inspect the goods before you leave the store.

Which stores offer Click & Collect?

All stores offer Click & Collect provided the store has stock available.

How much does Click & Collect cost?

It's totally free! Simply select 'Click & Collect' from the delivery options at the basket.

How do I know when my parcel is ready to collect?

We'll send you a confirmation email as soon as your parcel is ready to collect. This contains instructions and your order number, which you will need to pick up your parcel.

How do I collect my parcel?

Take your confirmation email or order number as well as any form of identification to your selected store and a member of staff at the till will retrieve your parcel.

Do I need my ID to collect my parcel?

Any proof of identification can be supplied , also simply bring your order number or confirmation email.

Can I change the store I'm collecting from after I've purchased something?

No, unfortunately no changes can be made to the delivery method once the order has been placed.

Can I change my the delivery method to home delivery once the order has been placed?

No, unfortunately no changes can be made to the delivery method once the order has been placed.

What if an item is lost/damaged?

Please refer to our terms and conditions.

What happens if I need to return something?

Please refer to our terms and conditions.